Corporate reports

In Q1, 87.2 per cent of people with workplace injuries or illnesses returned to work with no wage loss within 12 months.

The faster a decision is made to allow a claim, the faster we can start actively helping the person who is injured or ill recover and return to work. In Q1, time to first decision for lost-time claims was 97 per cent, exceeding our target.

Time to first payment was 81 per cent, exceeding our target.

There were 47,987 total registered Schedule 1 claims in Q1 2025 – two per cent higher than Q1 2024. 18,421 claims were lost-time claims, nine per cent higher than Q1 2024.

32 per cent of appeals resulted in overturned decisions, within our expected range of 26 to 33 per cent.

Durations measure the time that claims continue to require benefits. Average composite durations in Q1 2025 improved by 0.6 days from Q4 2024.

The Sufficiency Ratio was 115.5 per cent at the end of Q1 2025.

Net assets on a sufficiency ratio basis decreased from Q4 2024.