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Q4 2024 results


87.3%

87.3% Return to work at 100% pre-injury earnings within 12 months*

In Q4, 87.3 per cent of people with workplace injuries or illnesses returned to work with no wage loss within 12 months.

96% decisions made within 10 business days 82% claims paid within 15 days

Service timeliness

The faster a decision is made to allow a claim, the faster we can start actively helping the person who is injured or ill recover and return to work. In Q4, time to first decision for lost-time claims was 96 per cent, meeting our target.

Time to first payment was 82 per cent, exceeding our target by five per cent.


1% higher than Q4 2023

Registered claim volume*

There were 46,867 total registered Schedule 1 claims in Q4 2024 – one per cent higher than Q4 2023. 16,511 claims were lost-time claims, three per cent higher than 2023.

33%

Appeals total allowance rate

33 per cent of appeals resulted in overturned decisions, within our expected range of 26 to 33 per cent.


61.4 days

Average composite duration in days*

Durations measure the time that claims continue to require benefits. Average composite durations in Q4 2024 improved by 0.6 days from Q3.

121.2%

Sufficiency Ratio

The Sufficiency Ratio was 121.2 per cent at the end of Q4 2024.


$7.21 billion in reserve

Net assets

Net assets on a sufficiency ratio basis decreased slightly from Q3 2024.


*Schedule 1 only

See a glossary of terms used in our reporting.

Past results

Please contact us at [email protected] for all quarterly results from Q1 2022 onwards or if you have questions about our corporate reporting.

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