Corporate reports

In Q4, 87.3 per cent of people with workplace injuries or illnesses returned to work with no wage loss within 12 months.

The faster a decision is made to allow a claim, the faster we can start actively helping the person who is injured or ill recover and return to work. In Q4, time to first decision for lost-time claims was 96 per cent, meeting our target.

Time to first payment was 82 per cent, exceeding our target by five per cent.

There were 46,867 total registered Schedule 1 claims in Q4 2024 – one per cent higher than Q4 2023. 16,511 claims were lost-time claims, three per cent higher than 2023.

33 per cent of appeals resulted in overturned decisions, within our expected range of 26 to 33 per cent.

Durations measure the time that claims continue to require benefits. Average composite durations in Q4 2024 improved by 0.6 days from Q3.

The Sufficiency Ratio was 121.2 per cent at the end of Q4 2024.

Net assets on a sufficiency ratio basis decreased slightly from Q3 2024.