Premiums and payment FAQs

Premium rate-setting

What factors are used to determine premium rates?

Your rates are calculated by considering three components:

  1. Insurable earnings
  2. Number of claims
  3. Claims costs

In 2021, all businesses will pay the same rate that they paid in 2020. Premium rate stability will help Ontario businesses while protecting coverage for the people we serve as we all continue to adjust to the ongoing COVID-19 pandemic.

What years are considered when calculating my premium rate?

A rolling six-year period is used to calculate your premium rate. Specifically the six years prior to the rate-setting year.

For example, in 2019, we used the years 2013-2018 to determine your 2020 premium rate. During the course of that time, your insurable earnings, claims count and claims costs are the components reviewed and taken into consideration.

In 2021, all businesses will pay the same rate that they paid in 2020. Premium rate stability will help Ontario businesses while protecting coverage for the people we serve as we all continue to adjust to the ongoing COVID-19 pandemic.

What are risk bands and how do they relate to premium rates?

Each class will have a set of risk bands and each risk band represents a rate in relation to the class rate. A rate is assigned to each risk band, either above or below the class rate. The difference between each risk band rate is approximately five per cent. Depending on your claims experience, your business will be assigned to a risk band that best represents your risk in relation to your class. Your assigned risk band rate includes rate adjustments based on your individual experience.

How does predictability impact premium rates?

Your predictability is a measure of how much your past claims experience and insurable earnings can be used to predict future outcomes.

A low predictability means a business’ insurable earnings and the number of past claims is quite low. In this case, your claims experience would not have a significant impact on your rate. Instead, your premium rate will be more influenced by the rates of your class to protect against volatility and the dramatic effect one claim could have on your rate.

Businesses with a higher number of allowed claims, claims costs and larger insurable earnings, have a higher predictability. In this case, volatility is not as high, as each single claim likely will not have a significant impact on your rate.

What is a class rate?

The class rate represents the premium rate for a given class based on the collective risk profile for all the businesses within the class and your class’s shared responsibility to maintain the insurance fund.

Can a business be assigned the class rate?

We assign the class rate to new businesses. Your business is considered a new business if you have less than 11 months of experience available in the review period. Once a business has 11 months or more of experience in the review period, their following year’s premium rate will be set based on their past insurable earnings and claims experience. Businesses with experience similar to the class are also assigned the class rate.

How can I reduce my premiums?

The better your company’s health and safety record, the less it costs the insurance system. For this reason, the WSIB supports financial incentive programs that reward employers for good health and safety practices. Learn about our Health and Safety Excellence program.

You can also work with your peers to encourage industry-wide best practices for workplace health and safety, to lower the collective costs to the system by your class.

If you suspect that a business in your class is getting an unfair financial advantage by not registering with the WSIB, not reporting injuries or illnesses or not paying premiums, you can report fraud and abuse of the system.
 

What is a projected premium rate?

Your projected premium rate provides the future direction, up or down, that your premium rate is headed if there is no change in your individual and class experience from year-to-year.

Although premium rates are being held at the same levels as paid in 2020, projected rates are calculated using the most updated claims experience information.

How does premium rate stability in 2021 affect the staggered transition approach to the new premium rate-setting model?

As part of keeping rates the same in 2021 as they were in 2020, we have updated our staggered approach to help businesses gradually move to any projected rate increases under our new rate-setting model:

  • In 2022, businesses with projected premium rate increases will move up a maximum of five per cent from their 2021 rate
  • In 2023, businesses that have not yet reached their projected premium rate will move up a maximum of 10 per cent from their 2022 rate
  • Any projected decreases will automatically be applied to your rates in 2022 and 2023

Starting in 2024, our policies for premium rate setting under the new model will be fully in effect. Businesses with projected premium rate increases or decreases will see their rates move up to 15 per cent per year, until they reach their projected premium rate.
 

How will Temporary Employment Agencies (TEAs) transition to the new rate-setting model?

In the new model, a TEA is generally assigned a separate premium rate for each premium rate setting class to which they supply labour and for their operations classified in NAICS code 561320 (Temporary Help Services). We will assign a separate premium rate if a TEA also performs non-supply of labour business activities. 

In 2021 TEAs have been assigned the same premium rates as in 2020. For any class a TEA begins supplying labour to in 2021, they will be assigned the 2020 class rate. 

Starting in 2022, TEAs will be assigned the class rate for each premium rate setting class to which they supply labour and for their operations classified in NAICS code 561320. 

Each component of a TEA's operations assigned a separate premium rate is treated like a separate business for premium rate setting purposes. When a component of a TEA's operations gains 11 months or more of coverage in the review period for a premium year, it moves from the class premium rate to a risk adjusted premium rate. In 2022, TEAs eligible for a risk adjusted premium rate will move from the class rate towards their projected rate. 

In 2022 and 2023, if TEAs have components eligible for a risk adjusted premium rate, rate setting will follow the risk band movement rules outlined in our transition to the rate framework policy. 

In 2024 and future years, the regular risk band movement rules outlined in our premium rate setting policy are applicable.
 

How will Non-Profit Organizations (NPOs) transition to the new rate-setting model?

In 2021, NPO's will pay the same rate they paid in 2020. In 2022 through 2024, a NPO's premium rate will not increase above the premium rate they were assigned the previous year, however, any projected decreases will automatically be applied to their rates. 

Projected premium rates, which provide the future direction that an organization’s premium rate is headed – down or up – based on their individual and class experience from year-to-year, will not be reflected on their statements during this period.

Starting in 2025 through 2027, each year NPOs can move a maximum of 15 per cent down from their prior year rate, or a maximum of five per cent up, towards their projected rate. 

In 2028 and 2029, NPOs can move a maximum of 15 per cent downward from their prior year rate, or a maximum of 10 per cent up, towards their projected rate. 

Starting in 2030, our policies for premium rate setting under the new model will be fully in effect. NPOs with projected premium rate increases or decreases will see their rates move up to 15 per cent per year, until they reach their projected premium rate.

Can I get a detailed breakdown of how my premium rate was set?

You can request an extended statement that will provide you with details on how your individual premium rate was calculated, the adjustments made based on your claims experience and a breakdown of your claims costs.

To request an extended statement:

How will lost time and no-lost time claims impact premium rates?

When determining your premium rate, we will assess three components: insurable earnings, number of claims, and claim costs. All allowed claims, both lost time and no-lost time injuries, will be used to calculate premium rates. Lost time claims typically have higher claims costs and may increase premium rates accordingly.

I received my premium rate summary statement and do not agree with the rate, how can I appeal?

Your premium rate cannot be appealed, however, you can appeal any of the following components by providing supporting documentation that shows:

  • Your insurable earnings are inaccurate 
  • A claim(s) that occurred  should not have been applied to your account
  • Your claims costs are incorrect 

Premium reporting

What does ‘reporting your premiums’ mean?

Report your premiums means telling us your payroll information. You are responsible for telling us the total of all insurable gross earnings.  For details, see how to report and pay your premiums

How do I report my premiums?

  • Use our online service for premium reporting to report online 
    • Enter your insurable earnings and your premiums will be automatically calculated and submitted for you. You will also have the option to view your premium transactions online anytime. See how to calculate your premium and insurable earnings for more information on determining your insurable earnings.
  • Calculate and then report your premium(s) using the bottom portion of the Premium Remittance Form and:
    • Mail the stub(s) with your payment to PO Box 4115, Station A, Toronto, ON  M5W 2V3
    • Drop it off at your local WSIB office before the due date

When do I need to file a year-end reconciliation?

You need to file a reconciliation form by if you:

  • pay your premiums monthly
  • close an account
  • are asked to verify information by the WSIB

Completing reconciliation ensures that you have reported and paid all your premiums. It also confirms the accuracy of the payroll information you used to calculate the premiums.

For instructions, see completing the reconciliation form.

How do I sign up for WSIB’s online service for premium reporting?

You can sign up for our online services using:

  • Your WSIB firm or account number
  • In most cases, you’ll need the amount of the most recent payment you made to the WSIB

If you’re the first person from your organization to sign up, or haven’t made a premium payment to the WSIB before, you will also need your Canada Revenue Agency (CRA) business number, as well as details of at least one of the rate groups under which your business is classified.

How do I report my premiums using WSIB’s online services?

Once you have signed up for our online service for premium reporting, select the account that you would like to report your premiums and follow these steps:

Step 1: Select a reporting period

This page will list any reporting periods that have not been submitted. Each reporting period is a link.

Click the reporting period you would like to report.

  • If you have more than one account, select ‘switch account’ to view another account
  • If you have more than NAICS code, they will all be displayed on one page in table format

Step 2: Enter insurable earnings

Enter the insurable earnings amount for that period in the Insurable Earnings field

Click Calculate premium. 

  • Your NAICS code (NC) premium is calculated for you in column C: NC Premium (Column A x Column B / 100).

Step 3: Review and submit 

Review the amount(s) entered

To correct the amount(s) entered, you may: 

  • Re-enter the incorrect amount(s) in column A insurable earnings field(s), or
  • Click clear all to delete the amount(s) in column A Insurable Earnings field(s)
    • Re-enter the correct amount(s)
    • Click Calculate premium

If you are ready to submit this amount, click submit. A dialog box appears prompting you to confirm whether you would like to proceed: 

  • Yes, please submit my premium to WSIB
  • No, I want to review my premium before submitting

Please note:

  • If a NC has no earnings for the selected reporting period, enter 0.00 in column A insurable earnings
  • There is a minimum annual premium of $100.00 for each account that is open during any part of the year
  • If you navigate to another screen or web site before clicking submit, any data you entered will be deleted. Similarly, if the session expires before clicking the Submit button, any data you may have entered will not be saved

Tip: Depending on your computer settings, the pop-up box may not be visible. Try scrolling up - you should be able to see the pop-up box.

Step 4: Confirmation

You will see your submission details including the date and time and who submitted it.

To pay your premium through your financial institution, select your bank from the drop down list near the bottom of the page and click Go to launch their website.

Tip: To add the WSIB as a payee, with your financial institution, select  Workplace Safety and Insurance Board of Ontario - Schedule 1 or WSIB Ontario Schedule 1.

To report for another period, select Report premium from the Tools menu, and repeat the same steps.
 

How can I view my report history?

To view your reporting history:

  • Select reporting history in the tools section of the menu

A history of premiums that were not submitted through our online service for premium reporting (e.g. by mail, email, fax, telephone) will appear, as well as any changes made to premiums that were originally made through our online service for premium reporting.

  • To view details of a specific submission, click View

You can print a record of this page or save a record of this page to an Excel spreadsheet by clicking Save as spreadsheet

  • If you select a specific submission, the details of the submission appear.

You can print a record of this page or save a record of this page to an Excel spreadsheet by clicking Save as spreadsheet

If the payment for this submission is outstanding, you can pay online through your financial institution. Select your bank from the drop down list near the bottom of the page and click Go to launch their website.

How do I review my online submission history?

To view your online submission history:

  • Select online submission history in the tool section of the menu

Only the premiums that were submitted through this site appear in the history.

  • To view details of a specific submission, click View

You can print a record of this page or save a record of this page to an Excel spreadsheet by clicking Save as spreadsheet

If the payment for this submission is outstanding, you can pay online through your financial institution. Select your bank from the drop down list near the bottom of the page and click Go to launch their website. 

Determining insurable earnings

Payment

What payment methods can I use?

You can pay your premium in several different ways:

  • Pay online through your bank or financial institution
  • Our online service for premium payment (Visa or MasterCard credit, Visa Debit, Debit MasterCard or Interac Online) through our online payment partner, Paymentus
  • Mail the bottom part of your Premium Remittance Form with your cheque to the address on the remittance form stub. Please write your account number on your cheque – allow extra time for processing if using this option

How do I pay by cheque?

  1. Make your cheque payable to the Workplace Safety & Insurance Board
  2. Record your account number on your cheque
  3. Detach the stub from your premium remittance or ePremium reporting payment only form.  Please do not include the top portion of the premium remittance form or ePremium reporting payment only forms with your cheque
  4. Complete all required fields on the form
  5. Mail your cheque to WSIB, PO Box 4115, Station A, Toronto ON M5W 2V3or drop it off at a WSIB office

Please remember: if you pay by mail, you still need to report using our online service for premium reporting  or by sending your stub to the WSIB before the due date. Paying in person at your financial institution is not recommended as many institutions have changed their policies and will no longer send the remittance stub on your behalf.

What happens when I use the one-time payment feature?

You can also make one-time payment directly to our secure payment provider, Paymentus (not using our online service for premium payment ). You will need to supply all of your payment information: account number, firm number and payment type.

Can I use American Express?

No, at this time, we only accept payment by Visa and MasterCard.

How is my MasterCard or Visa payment confirmed?

For each payment made, you will receive a confirmation number. If you pay online, you will also receive an email confirmation. Your payment is applied to your WSIB account within 24-48 hours depending on when your payment was made. You can see the change to your WSIB account if you log into your online services account.

Does Visa Debit or MasterCard Debit charge a service fee?

Yes. A fee of 1.75 per cent is applied to each payment amount. For example, if you make a $100 payment to the WSIB with your MasterCard or Visa, your service fee to Paymentus is $1.75.

The WSIB does not receive any portion of the service fee. Paymentus is an independent company providing a service for us and is passing along their costs through a service fee.

Your MasterCard or Visa statement will show the amount paid to the WSIB and your service fee will be listed separately as a payment to our payment provider Paymentus Corporation.
 

Other

Why would the WSIB make changes to my account?

The WSIB may make a debit or credit adjustment to your account if a correction is made to:

  • your classification
  • amount of insurable earnings calculated and reported
  • reported or paid premiums
  • optional insurance
  • ‘worker status’ for executive officers, independent operators or sub-contractors
  • not eligible for rate group 755-Non-Exempt Partners and Executive Officers in Construction
  • interest charges
  • non-compliance penalties

For details on how we handle these premium adjustments, read the full policy on Employer Premium Adjustments.

Contact us for further questions.

I have an outstanding balance on my account. How do I get a clearance certificate?

If the only item on your account preventing you from getting a clearance is an outstanding balance and you pay your balance using our online services for payment through Paymentus, you can get a clearance certificate immediately.

Our online service for premium payment through Paymentus is integrated with our online service for clearances, so any payments made are reflected in real time in our online service for clearances. This allows you to come into compliance and get a clearance right away.

Please note that your payment will not be reflected on your WSIB account for 24-48 hours depending on when your payment was made. If you made a payment on a weekend or holiday, the 24-48 hour period begins on the next business day.

What is the Interjurisdictional Agreement on Workers’ Compensation?

All workers’ compensation boards in Canada have signed an agreement called the Interjurisdictional Agreement on Workers’ Compensation (IJA). Under the IJA, businesses can avoid paying premiums twice to cover the same employee who performs work in more than one province or territory in Canada.

All compensation boards participate in the IJA and accept premiums from out-of-province businesses for work done in that jurisdiction (province or territory). The premium rate is set by the province where the work is conducted and is based on the firm’s business classification. Under the IJA, businesses pro-rate their insurable earnings so that each Canadian Board receives premiums for the work performed in that Board’s jurisdiction. See our policy on the IJA for more information. 

There is an exception to this practice that applies to interjurisdictional trucking and transport businesses who participate in the Alternative Assessment Procedure.

Are there special rules for trucking and transport?

The Alternative Assessment Procedure (AAP) agreement exists for interjurisdictional trucking and transport companies whose employees travel into more than one Canadian province or territory. You can participate in the AAP by filling out an application (PDF). When approved, the business can pay premiums to the compensation board where the employee actually lives, rather than pro-rating each employee’s insurable earnings based on where they work. See our policy on AAP for more information.