Where potential meets purpose

When you join the WSIB, you’re part of a team that’s here to help.

Work with us!

We help people recover and get back to what matters after a work-related injury or illness. We also provide support to businesses and help them make their workplaces healthier and safer. You can hear from some of the people we’ve helped about how we’ve made a difference in their lives.

Bring your enthusiasm and expertise to the WSIB and we’ll help you achieve your professional goals through meaningful work, opportunities to develop your skills, and teamwork.

Our values reflect our people, our organization and our mission – they are integrated into everything we do. Check out our values and Strategic Plan for more information.

Accountability

Accountability

Collaboration

Collaboration

Empathy

Empathy

Integrity

Integrity

Explore career opportunities

Whether you are a seasoned professional or you just graduated, you have the opportunity to explore different career paths and follow your passion wherever it takes you within the organization. Many people have long and successful careers at the WSIB.

"After five years and three progressive roles, I still feel the sky is the limit for me at the WSIB. As a Disability Management Professional, there are so many opportunities for career growth – I can spend the rest of my career at the WSIB because I can be my authentic self, and I never feel limited or bored!"

- Sarah, Manager Operations

Sarah Knight, Manager Operations

What we do

We help people recover and return to work

We help people in Ontario get back to doing what they love after a workplace injury or illness. We work as a team to help people get the care and services they need, to support their transition back to work and to make sure they receive the benefits they are entitled to.

We support businesses across Ontario

We support businesses when a member of their team is injured or made ill on the job and help businesses make their workplaces as safe as possible.

We develop innovative technology solutions

Our Information Technology team makes sure we have the right technology and digital solutions for us to do our jobs and for people to work with us.

We run our business effectively and efficiently

We help our people succeed in their roles and make sure we’re operating as efficiently and effectively as possible, so we can help the people and businesses of Ontario.

Learn more about our Strategic Planleadership and different business areas, and our locations across the province.

Join our team

Samantha Memme, Return-to-Work Specialist

"The work we do matters. I’m a Return-to-Work Specialist and I help people who have been affected by a work-related injury or illness get back to work in a healthy and safe way."

- Samantha, Return-to-Work Specialist

Find what you’re looking for

Grow your skills and knowledge

We’ll help you grow in your role and prepare you to take on new opportunities. We offer a wide range of learning options, including self-paced and guided programs and in-depth training for those who work directly with the people we serve. We also offer tuition assistance, which provides financial support up to $2500 per year for people to continue their learning journey.

"When I started thinking about going back to school, I thought I had to weigh the cost with other life priorities. Luckily my manager reminded me about our Tuition Assistance Program. It felt great that I didn’t have to choose between 'this or that' anymore!"

- Refilwe, Communications Coordinator

Refilwe Seete, Communications Coordinator

Balance work and life

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

Fai Nchanji, Bilingual Account Specialist

"Working in a hybrid work environment helps me balance my work and family life. It also gives me the flexibility to manage complex work by connecting and collaborating at any time with my colleagues and customers."

- Fai, Bilingual Account Specialist

Reach your potential

You can achieve your professional goals in our culture, which is rooted in ongoing feedback, coaching and development planning. With many tools and resources to help you advance your career, you can reach your full potential.

Enjoy competitive benefits and pension

We offer highly competitive benefits for you and your family that cover out-of-pocket expenses like prescription drugs, dental and vision care, therapies, life insurance and more. We also offer 12 wellness days per year in addition to annual vacation time, so you can prioritize your health and wellbeing.

Our defined benefits pension makes it easier for you to plan and save for retirement. You may be able to transfer the value of your current pension into the WSIB pension plan.

Receive a French language bonus

You may qualify for a second language bonus if you have proven proficiency in French or are in a bilingual role.

"Working as a Bilingual Customer Service Representative at the WSIB gives me the opportunity to help our customers in both official languages. I enjoy interacting with them on the phone and being there to share information about how we can help support their recovery and return-to-work journey. This type of work is challenging but it’s also incredibly rewarding!"

- Patti, Customer Service Representative

Patti Côté, Customer Service Representative

Join our team

Life @ the WSIB

At the WSIB, you can make a difference in the lives of people across the province while thriving in your role and finding support for your health and wellbeing.

Support for your health and wellness

Your health and wellness are a top priority. That’s why we provide many programs that help you strengthen your physical, social, mental and financial wellbeing. We also offer award-winning mental health programs. You’ll have the opportunity to:

  • get involved in activities, like meditation breaks and lunchtime workouts
  • participate in fitness programs and incentives
  • access free counselling and support services, as well as peer support
Kaitlin Doherty, Customer Service Representative

"I appreciate having a large variety of health and wellness benefits available to me. Being the first point of contact for people who have suffered a work-related injury or illness, I understand how someone’s life can change suddenly. Benefits such as private counselling, wellness days, ergonomic assessments and yoga sessions are what help me show up and be my best self at work."

- Kaitlin, Customer Service Representative

Be part of a culture of belonging

We strive to build an environment that represents the diverse population we serve and where everyone feels safe, included and respected. You can get involved in:

  1. learning opportunities through our speaker series and training courses
  2. development opportunities and networking events hosted by our partner organizations, such as the Canadian Centre for Diversity and Inclusion and Pride at Work Canada
  3. employee groups that foster inclusion by connecting and engaging people

You can read more about our aspirations in our Equity, Diversity and Inclusion Strategy.

Find accessibility supports

At the WSIB, you’ll find disability supports and resources to reduce and remove barriers in ways that respect your dignity and independence. We are committed to building an environment where everyone has an equal chance to participate and do their best.

"From the first day I joined the WSIB I felt I could be my true authentic self. As someone who exists with multiple intersectionalities, I can say with pride that I feel nothing but safe at work. The WSIB works hard to provide a safe, open and inclusive environment for all employees – this is why I’ve not only grown working here but I continue to thrive in my career."

- Carmen, Program Associate

Carmen Chapman, Program Associate

Recognize each other’s great work

We believe in recognizing our people for their talents and contributions to the life-changing work we do. We celebrate each other’s accomplishments in many ways, including recognizing years-of-service milestones, providing real-time kudos and annual awards.

Support our communities

We support our communities through our WSIB Cares corporate social responsibility program. You can get involved and make a positive impact in your community through our annual United Way and Steps for Life campaigns, and more.

Join our team

Our summer student program

We provide summer students with meaningful hands-on work experience across all areas of our organization. You can put your academic experience into practice as you work on challenging assignments and take ownership of projects.

You can also take advantage of a number of professional development programs and get insight into future employment opportunities and career options at the WSIB.

Adna Abdulkadir, Equity, Diversity and Inclusion Associate Consultant

"My experience working as a Summer Student at the WSIB was 10 out of 10! Working on different projects across the Human Resources team was an enriching experience – I learned something new every day, and I felt appreciated and valued while doing it. I’m fortunate to continue to work with this team as a full-time employee now that I’ve finished my education. The team I work with aren’t just colleagues to me, they are my friends."

- Adna, Equity, Diversity and Inclusion Associate Consultant (former Summer Student)

Our recruitment process

We want you to have a positive experience throughout the recruitment process.

We are committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation at any stage of the recruitment process, please email us.

Here’s what you can expect:

  1. Position posted: In addition to our job portal, we post opportunities on job boards, university and college sites, and through professional associations.
  2. Position closed: We accept applications until the closing date listed on the job posting.
  3. Applications reviewed and shortlist determined: We review, assess and screen all of the applications. We will contact applicants who we select to move forward in the recruitment process.
  4. Preliminary testing for shortlisted candidates: We assess job skills and competencies in one or more ways. French testing will be conducted for bilingual positions.
  5. Interviews for shortlisted candidates: During the interviews, we will ask behavioural and technical questions, and may also conduct other assessments.

We will provide an update to all candidates who participated in the recruitment once we’ve made hiring decisions. The recruitment process can take up to 12 weeks to complete.

"My recruitment and onboarding experience at the WSIB was both unique and rewarding. The recruitment team was there for me every step of the way – helping to explain the process and cheering me on at the finish line! I remember being warmly welcomed by my full team on my first day."

- Jean-Simon, Collections Specialist

Jean-Simon Chenard, Collections Specialist

Resume and interview tips

Tips for writing your resume

  • Your resume should be tailored to the job you’re applying for.
  • Read the job posting carefully to identify the specific knowledge, skills and attributes you need.
  • Show how you meet the experience and education requirements of the job as stated on the job posting.
  • For your professional experience, highlight the title of your role, the name of the company and when you held the position (e.g., June 2017 to September 2020).
  • Proofread your resume to ensure there are no spelling mistakes or typographical errors.

Tips for preparing for your job interview

  • Use this opportunity to speak about how you used your knowledge and skills in the past, and how they will help you going forward.
  • Before you go to the interview, research the WSIB and be prepared to demonstrate how you would add value to the organization.
  • To help keep your responses clear, concise and relevant to the question, use the STAR technique when talking about past experience: clearly explain the situation, the task involved, the action you took and the end result.
Rahul Chugh, Manager, Information Technology

"Every day I feel lucky to work at the WSIB for so many reasons. As an immigrant who had to set up a new life in a new country, I was faced with some challenges, but the WSIB helped me feel supported both at work and at home. I've been part of the team for four years now and I've held three fast-paced positions, thanks to the leaders who helped me spread my wings!"

- Rahul, Manager, Information Technology

Frequently asked questions about applying to the WSIB

How should I prepare for an assessment for the position?

We use assessments to evaluate key skills and competencies that are needed in the role. We recommend that you review our website to get a good understanding of our organization and read the job posting thoroughly. We will notify you if you are expected to prepare in any other way.

Why am I being asked about my diversity information?

As part of the application process, we ask you to voluntarily provide your diversity information. Like many other leading organizations, we are collecting diversity information for our own internal research to determine where we might have gaps and structural barriers that need to be addressed within our recruitment policies and processes. This is part of our commitment to building an inclusive work environment.

The diversity information you provide is kept strictly confidential and will not be shared with the people who make decisions about who to hire. We combine all of the information we collect into reports and take great care to ensure that no individual can be identified.

What does it mean when a job posting indicates that we are "recruiting for future opportunities to build a qualified candidate pool?"

For some positions, we look to build a qualified candidate pool for future vacancies.

Once you are notified that you have been placed in a qualified pool, you will remain there until vacancies arise.

We will notify candidates and provide updates on potential hire dates.

What should I do if I have technical issues when uploading my application to your job portal?

Here are some tips:

  • The system will let you upload only one document. Please ensure that your resume, cover letter and any other documentation are submitted as one document. Microsoft Word and PDF formats are preferred.
  • When uploading your document, please ensure the file name does not contain special characters, symbols or accents (e.g., : \ / ? * [ ] é).
  • If you are asked to respond to a questionnaire, the system will not accept your application until you have responded to all the questions. Please check that you have not left out any responses.
  • You may apply only once to each job posting.
  • You can save your application in the portal and submit it at a later date. However, make sure you submit it before the closing date of the posting.

When can I expect to hear back?

The recruitment process can take up to 12 weeks to complete. We will provide an update to all candidates who participated in the recruitment once we’ve made hiring decisions.

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CCDI
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2023 diversity outreach strategy
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