Find out more about how we make decisions, by reviewing the Operational policy manual, Employer Classification Manual, and Adjudication support documents. You’ll also find useful forms and fact sheets on a variety of topics, including benefit payments, and rights and responsibilities.
Important update: We recently experienced a printing error with some letters. We have identified and are resending the affected letters. If you need your letter immediately, please call us and we can also re-send it by secure email.
