Knowing and understanding your responsibilities to us are the first steps. You must also be able, and willing, to meet each of those obligations. Our approach is to educate, communicate, assist and, only as a last resort, use enforcement.
We’re here to support you in meeting your responsibilities to us.
We will:
- provide you with the information you need to know and understand your responsibilities
- continuously work to make it easier for you to fulfill your responsibilities
- help you address any barriers you might encounter in meeting your obligations
You will:
- ensure you understand your responsibilities by educating yourself through the materials we provide
- meet each of your obligations
People who have been ill or injured at work
Your responsibilities include:
- Participating in your early and safe return to work.
- Reporting any material changes in your situation such as your income, health status, job, or any other circumstance that might affect your entitlement to WSIB benefits within 10 days. See our policy on material changes in circumstances.
- Always being truthful about your workplace injury or illness. Anyone who knowingly makes false or misleading statements to WSIB about a claim for benefits is guilty of an offence. This may result in charges under the Workplace Safety and Insurance Act (Sec. 149 (1)) or under the Criminal Code (Sec. 380).
- See Your Guide: Benefits, Services and Responsibilities – Worker Edition
Businesses
Read more about your responsibilities:
- Your Guide: Services and Responsibilities – Business Edition
- Do you need to register with us?
- Premiums and payment
- Injury or illness reporting
- Report a workplace fatality or catastrophic accident
- Ownership types and changes
- Health and safety information
Formal representatives of businesses and people who are injured or ill
Our code of conduct for representatives sets out the standards of behaviour we expect from representatives of businesses and representatives of those who experienced a workplace injury or illness.
Anyone providing legal services for compensation (including in-house representatives) must be licensed by the Law Society of Ontario. People who aren’t lawyers or paralegals can’t provide legal representation for a fee unless they’re specifically exempt.
The licensing requirement exemptions are:
- union or bargaining agent representatives
- Office of the Worker Advisor or Office of the Employer Advisor
- Constituency Assistants working for Members of Provincial Parliament
- Indigenous court workers
- Ontario Federation of Labour staff and consultants
- personal representatives who can administer the estate of a deceased worker
- other profession or occupation*:
- limited to a member of a designated profession, specifically, certified members of the Human Resources Professionals Association (HRPA) of Ontario who hold a Certified Human Resources Professional, Certified Human Resources Leader, or Certified Human Resources Executive designation
- provides legal services occasionally and ancillary to their primary HR profession
- supports less than 10 matters per year
- employed directly by the client (not by a third-party firm)
- family member*:
- services only for a related person
- receives no compensation
- friend or neighbour*:
- not in the business of providing legal services
- supports less than three matters per year
- receives no compensation
*Contacts require a signed direction of authorization form to become a formal representative of businesses and people who are injured or ill.
Informal and non-legal representatives of businesses and people who are injured or ill
The following informal representatives can be authorized verbally to provide immediate assistance for administrative level purposes only and will have limited access to the information in a claim file.
A non-legal representative can be authorized verbally and will only have access to business account information, not claims information.
- informal representative: including family, friend or neighbour*
- non-legal representative: such as an accountant or bookkeeper*
Providers and suppliers
As an important part of the workplace safety and insurance system, we count on you to help us support people who are ill or injured at work through their recovery and also to ensure you are:
- billing for services and goods that were provided
- billing for medically necessary services only
- submitting accurate and up to date statements / reports
- see more information on provider fees and reporting requirements for health care professionals
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