Appeals: Decision

The Appeals Resolution Officer will review the information in the claim file and any additional information you submit on the Appeal Readiness form or the Respondent form to make their decision. If there is an oral hearing, the Appeals Resolution Officer will also consider the testimony and arguments made during the hearing.

Clarifying an appeal decision

If a party to the appeal receives a decision and finds it to be unclear, incomplete or to have an obvious error (e.g., a typographical error that does not impact the decision) you can write to the Appeals Resolution Officer directly and ask them to provide you with a clarification.

An Appeals Resolution Officer can issue an addendum to clarify their decision, correct a date, or complete an incomplete decision.

Requesting a clarification is not the same as formally disagreeing with a decision.

Appeals Services Division Practices and Procedures

Track your appeal status online

People with claims and businesses can sign up for our secure online services to track the status of an appeal any time and get updates faster, as well as see resolved appeals. They can also submit documents straight to their file and send us messages, all in one convenient place.

Make sure you have the claim number and personal identification number (PIN) ready, you should have received both in the mail. If you don’t have this information, call us at 1-800-387-0750 from 7:30 a.m. to 7:45 p.m. Monday to Friday and we can provide it to you.


  • (PDF) (send by email or mail)
  • Appeal Readiness (Mailed to you, along with your claim file record, once you have submitted an intent to object form)

Learn more