Contact us

The Workplace Safety and Insurance Board

We’re testing extended phone hours, so people have more flexibility to call us when it’s convenient for them.

Call us about your claim from 7:30 a.m. to 7:45 p.m., Monday to Friday.

Call us about your account from 7:30 a.m. to 6 p.m., Monday to Friday.

Telephone: 416-344-1000
Toll free: 1-800-387-0750
TTY: 1-800-387-0050
Fax: 416-344-4684 or 1-888-313-7373

Reporting a new injury, illness or exposure? Submit online.

Sending us a claim document? Submit it online.

Head Office
200 Front Street West
Toronto, Ontario M5V 3J1

Map

See a list of our other offices

To report a fatal or catastrophic workplace accident, call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 7:45 p.m. or report online as soon as possible.

Businesses

Have a question about your account?

Email us at employeraccounts@wsib.on.ca.

By emailing us, you acknowledge and accept that there are risks associated with communicating by email. Sending information by unencrypted email has a number of risks. If you want to receive a reply to your message by email, you need to add your email address as an authorized contact on your account by completing the email consent form for businesses (PDF). Read more about communicating by email with the WSIB.

Need to update your address?

Update your business’ physical and mailing addresses online

Keep in mind that these businesses should continue to contact us to update their address:

  • Schedule 2 organizations
  • Businesses with international mailing addresses
  • Businesses with multiple branch locations

Want to work with us online?

Use our online services to:

  • Report an injury or illness
  • View information about claims registered with your business including claim status, payments and benefits
  • Find or obtain a clearance
  • Report and pay your premiums
  • View your statements, workplace injury and illness summary report
  • Analyze your rates and past claims costs using Compass

Having trouble with our online services?

If you have an online services account and have a question about using these services you can contact us by:

Email: eServicesSupport@wsib.on.ca

Phone: 416-344-4122 or 1-888-243-1569

For questions related to a claim, please call us or send a message in ‘view your claims’.

People with claims

Looking for information about your claim?

Use our online services to:

  • View your claim status, payment, return-to-work and benefit details
  • Add direct deposit information
  • Book a pre-approved taxi
  • Submit claim documents
  • Track your appeal status
  • Send us a message

Have a service concern about your claim?

Have a service concern about your claim? If you are having trouble connecting with us or you haven’t heard back from us, read more about how we can address your service concern.

Appeals

Contact us for information on how we deal with disputes:

WSIB Collections Branch

Street address:
P.O. Box 2099 Stn. LCD1 120 King Street West
Hamilton, ON L8N 4C5
Toll Free: 1-800-268-0929
Fax Number: 905-521-4203

Mailing address:

200 Front Street West
Toronto, Ontario M5V 3J1

Media enquiries

Email: media@wsib.on.ca

Reporting fraud and abuse of the system

If you suspect anyone involved in a WSIB case (person, business, representatives, supplier or health care practitioner) is not dealing honestly with us, you can use our toll-free action line at 1-888-SI-LEADS (1-888-745-3237), Monday to Friday, 7:30 a.m. to 5 p.m. or email us at sileads@wsib.on.ca or contact us confidentially through our website

Legal proceeding documents

You can send us legal documents electronically for court or legal proceeding involving the WSIB, or in which the WSIB is a party (e.g., application or motion materials).

Website feedback

Have a comment about our website? Email: wsibcomm@wsib.on.ca