We are committed to providing our services in ways that respect the dignity and independence of people with disabilities.   Our dedication to accessibility and meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standard Regulation (IASR) is outlined in the following documents:

Accessibility on our website

We're committed to accessibility and are continuously improving our website. We've made additional enhancements to:

  • comply with international standards and guidelines of the Worldwide Web Consortium (W3C), an organization that develops protocols to ensure the long-term growth of the Web following guidelines set out by WCAG 2.0
  • be accessible by our visitors who use screen-reading devices such as JAWS
  • create links that enable our visitors that use only a keyboard or have degenerative dexterity to select a link with a large enough target to be clicked successfully
  • use keyboard only navigation, ensuring a logical tab order and a clear ‘on focus’ visual cue
  • create our content to be compatible with IE11 upwards, Firefox, Safari and Chrome (please note our section on Adjusting your Browser Settings, below)
  • provide images with an alternative text
  • use a single space after a period

We also created pages to allow visually impaired users to use the site effectively using a screen reading aid. For example, all images have text describing the image. Title attributes tell users where a link will take them if they click on it, and structured headings are used so users can get an overview of the site and jump quickly to desired sections.

Adjusting your browser settings

Our web pages are adapted for use by partially sighted members. You can change some of the options in your Internet browser, and, using the latest version of Internet Explorer, you will be able to:

  • alter the colour of most text (but not images)
  • alter the background colour (black text on a white background gives the most contrast)
  • alter the line length, by changing the size and shape of your browser window
  • override the colour schemes of this website and others with your preferred settings
  • make the text larger and smaller using the Ctrl and + key or the Ctrl and - key.

Please refer to the accessibility topic in the help section of your browser for details on how to change your browser settings.

Most modern browsers have tools to help you with accessibility, such as setting font sizes, colours and image loading preferences.


Adobe Acrobat is required to view and print documents on this Website that are saved in Adobe Portable Document Format (PDF). Please visit the Adobe Website to download Adobe Acrobat. To read PDF documents with a screen reader, please visit the Access Adobe Website for useful tools and resources.

If you have feedback, questions or comments on our accessibility services, please contact

  1. Some of our content is in PDF format and created before accessibility tools and standards were available. We are working towards reducing dependence on these PDFs for use on our website, and we are training staff to provide content in more accessible formats. Please contact us at should you want to have a specific PDF document that is currently not accessible created in an accessible format.
  2. 2.    Due to conditions beyond our control at the time of creation, there are some instances where we are unable to provide information in an accessible format (for example, some of our forms, submissions from third-party solutions or the general public). We will be monitoring these sections regularly and developing an accessible solution as technology allows. Please contact us at should you require any help or if you would like to offer feedback.