Appeals: Review of claim file

To make early resolution of disputes easier for you, a WSIB decision-maker will reconsider decisions at your request. Once you receive a copy of your claim file, you should review the information to see if anything is missing that may affect the decision that you are objecting to. If so, you should send this information to the decision-maker. If you do not have all the information please let the decision-maker know what is missing.

The decision-maker will review any new information and reconsider the decision again, and if you are not satisfied with the outcome, you can still decide to make a formal appeal.

If you do not have any new information to provide and you wish to continue with your objection you must complete the Appeal readiness form.

Appeals Services Division practices and procedures document

  • Read the Appeals Services Division practices and procedures document (PDF)
  • Correction notice: The phone number for requesting a recording of an oral hearing on page 33 of the Appeals Services Division Practices & Procedures guide is no longer active. If you would like a recording of an oral hearing, please upload a written request (include the claim number). If you have a WSIB claim and you have signed up for online services, you may also login to email your request. To request a recording of an oral hearing for an employer account appeal, please email

Track your appeal status online

People with claims and businesses can sign up for our secure online services to track the status of an appeal any time and get updates faster, as well as see resolved appeals. They can also submit documents straight to their file and send us messages, all in one convenient place.

Make sure you have the claim number and personal identification number (PIN) ready, you should have received both in the mail. If you don’t have this information, call us at 1-800-387-0750 from 7:30 a.m. to 7:45 p.m. Monday to Friday and we can provide it to you.


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From February 22 to March 16, 2023 there was a delay in people receiving letters from us because of a printing issue. Because of this delay, we are automatically extending the timeframe people have to appeal a decision until September 30, 2023 for any decisions dated between February 22 and March 16, 2023.