For more information, FAQs about claims and COVID-19, FAQs about COVID vaccinations, and FAQs about working from home/working remotely
My submitted COVID-19 claims appear on my account statements, reports and Compass. Are the costs associated with these claims included in my rates?
As of July 1, 2022, costs and counts associated with your COVID-19 related claims will be applied in the calculation of your rates as a Schedule 1 business.
Costs and counts for COVID-19 related claims allowed with accident dates on or before June 30, 2022 will be allocated on a schedule-wide basis for Schedule 1 businesses and your individual claims will not be applied in the calculation of your rates.
All claims will appear on your accident cost statement and Workplace Injury Summary Reports for claims management, transparency and Canada Revenue Agency reporting purposes.
Visit our online services to analyze rates and past claims costs with Compass, which allows you to analyze and share your claim information with or without COVID-19 related claims.
For further assistance with your account, please contact [email protected].To find out how to call us, and more ways to get in touch, visit our Contact Us page.
My business is continuing to struggle financially due to the COVID-19 pandemic. Is there any support available to me through the WSIB?
Please contact us at [email protected] or call us at 1-800-387-0750, from 7:30 a.m. to 6 p.m., Monday to Friday.
COVID-19 Worker Income Protection Benefit
Is the COVID-19 Worker Income Protection Benefit program still accepting applications?
No, the COVID-19 Worker Income Protection Benefit program is no longer accepting applications.
The last date someone could take reimbursable paid infectious disease emergency leave through the program was March 31, 2023. Applications for reimbursement of paid infectious disease emergency leave must have been made by July 29, 2023.
The COVID-19 Worker Income Protection Benefit program accepted resubmissions of claims with a valid prior claim ID that were previously declined or claims that were approved but could not be paid due to the business providing incorrect banking information until October 27, 2023.
Please visit Ontario.ca/COVIDworkerbenefit for additional information or questions about the program, or call the Employment Standards Information Centre at 1-800-531-5551.
Did my business need to be registered with the WSIB to be eligible for the COVID-19 Worker Income Protection Benefit?
No, you didn’t need to be registered with the WSIB to be eligible for the COVID-19 Worker Income Protection Benefit. To be considered for a reimbursement you must have completed and submitted an application by July 29, 2023.
The COVID-19 Worker Income Protection Benefit claim submission period has ended. Applications for reimbursement of paid infectious disease emergency leave must have been made by July 29, 2023.
Visit Ontario.ca/covidworkerbenefit or contact the Employment Standards Information Centre at 1-800-531-5551 for more information.
Were WSIB premiums used to reimburse businesses for the COVID-19 Worker Income Protection Benefit?
No, the Government of Ontario provided funding to the WSIB to administer the program. It wasn’t a WSIB program or funded by the WSIB’s insurance fund.
Visit Ontario.ca/covidworkerbenefit or contact the Employment Standards Information Centre at 1-800-531-5551 for more information.
Will any claims for reimbursement under the COVID-19 Worker Income Protection Benefit affect my experience for WSIB premium calculations?
No, claims under the COVID-19 Worker Income Protection Benefit will not impact your WSIB premium rates. The WSIB administered the program and all funding was provided by the Government of Ontario.
Visit Ontario.ca/covidworkerbenefit or contact the Employment Standards Information Centre at 1-800-531-5551 for more information.
Was my business eligible for the COVID-19 Worker Income Protection Benefit if we previously submitted any COVID-19 related claims to the WSIB?
Eligibility for the COVID-19 Worker Income Protection Benefit was not impacted by a business having previously submitted COVID-19 related claims to the WSIB. However, payment related to an individual employee under the COVID-19 Worker Income Protection Benefit could not overlap with that same employee receiving a wage replacement benefit from the WSIB related to an injury or illness.
The COVID-19 Worker Income Protection Benefit claim submission period has ended. Applications for reimbursement of paid infectious disease emergency leave must have been made by July 29, 2023.
Visit Ontario.ca/covidworkerbenefit or contact the Employment Standards Information Centre at 1-800-531-5551 for more information.
Do payments received under the COVID-19 Worker Income Protection Benefit program need to be reported as insurable earnings to the WSIB?
No, reimbursement received through the COVID-19 Worker Income Protection Benefit don’t need to be reported to the WSIB as insurable earnings.
Visit Ontario.ca/covidworkerbenefit or contact the Employment Standards Information Centre at 1-888-999-2248 for more information.
If an employee was absent for more than three days due to COVID-19 related reasons, was a WSIB claim automatically filed?
No, the COVID-19 Worker Income Protection Benefit program was independent from COVID-19 related claims submitted to the WSIB. Please review our FAQs about claims and COVID-19 to learn more about submitting a WSIB claim related to COVID-19.
The COVID-19 Worker Income Protection Benefit claim submission period has ended. Applications for reimbursement of paid infectious disease emergency leave must have been made by July 29, 2023.
For more information on the COVID-19 Worker Income Protection Benefit program visit Ontario.ca/covidworkerbenefit or contact the Employment Standards Information Centre at 1-800-531-5551.