FAQs for business accounts

Doing business with us

Are WSIB offices open?

Yes, our offices are open Monday to Friday from 8.30 a.m. to 4.30 p.m. If you need to visit us in person, speak with your account representative to make sure someone will be available to help you.

You can also get the help you need through our online services or by giving us a call at 1-800-387-0750.

What is the best way to pay my premiums?

Please send us your payment online through:

  • your online banking or financial institution
  • credit or debit using Paymentus

You may still send cheques to P.O. Box 4115 Station A Toronto M5W 2V3.

Please don’t mail your cheque directly to the WSIB. All businesses, including Schedule 2 organizations must include the account number on the cheque.

Do I still need to register my business within 10 business days of hiring my first employee?

Yes, the quickest and easiest way to register your business is online using our online services. For more information, email us at employeraccounts@wsib.on.ca.

What is the best way to register my business?

You can register with us online using our online services. See more information on registering your business.

How long will it take to have my business registered?

Submit your registration information using our online services, we will contact you when your registration is complete.

I am having financial issues and I'm unable to pay premiums what should I do?

If you are having trouble paying your premiums, please email us at employeraccounts@wsib.on.ca.

How do I submit an address change?

Use our online services to make changes to your address. 

I’m not able to access information on your website, who can assist me?

If you are having trouble accessing information on our website, you can request documents or other communication material in an alternative format or provide feedback on your experience with us using our accessibility request and feedback form online.

I'm having trouble using your online services, who can I contact for help?

If you have an online services account and have a question, please send us an email at eServicesSupport@wsib.on.ca.

I want to object to a claim or account decision – does the regular time limit apply?

Yes, you have six months from the date on your decision letter to object to a WSIB decision (or 30-day time limit for return-to-work decisions).

 

COVID-19 Business account information

My submitted COVID-19 claims appear on my account statements, reports and Compass. Are the costs associated with these claims included in my rates? 

No, costs associated with COVID-19 related claims are not allocated at an employer or class level for Schedule 1 businesses . Instead, they are allocated on a schedule-wide basis and your individual claims will not be applied in the calculation of your rates.

The claims will still appear on your accident cost statement and Workplace Injury Summary Reports for claims management, transparency and Canada Revenue Agency reporting purposes.

Visit our online services to analyze rates and past claims costs with Compass, which allows you to analyze and share your claim information with our without COVID-19 related claims.

For further assistance with your account, please contact employeraccounts@wsib.on.ca or call 1-800-387-0750, Monday to Friday 7:30 a.m. to 5 p.m.

Has the pandemic had an impact on return-to-work outcomes for non-COVID-19 claims?

While COVID-19 has had an impact on a small number of claims, the pandemic has not had any systemic impact on return-to-work outcomes for non-COVID-19 claims.

Despite the best planning, return-to-work and recovery efforts following a workplace injury or illness are always subject to potential unanticipated events. In every case, we work to minimize any disruptions. However, when they do occur we work with those involved to make necessary adjustments and accommodations. Our approach to return-to-work claims management during the pandemic has been no different than before.

We will continue to monitor return-to-work outcomes to determine if future action is necessary. If you have specific concerns, please contact us.

Does the usual three-day time limit for employers to report an injury or illness still apply during the COVID-19 pandemic?

We expect businesses to make all reasonable efforts to report any injuries or illnesses within the expected timelines. If you are not able to report within the three-day time limit, please call us to explain why you are not able to meet the usual time limit. If you have a reasonable explanation, we may extend these time limits.

Does the 10-day time limit to report a material change in circumstances still apply during the COVID-19 pandemic?

We expect businesses and injured or ill people to make all reasonable efforts to report a material change within 10 days.

Does the six-month time limit to file a claim for benefits after a workplace injury or illness still apply during the COVID-19 pandemic?

Yes, the temporary suspension of the six-month time limit for injured or ill people to file a claim for benefits has now ended.

COVID-19 Worker Income Protection Benefit

Does my business need to be registered with the WSIB to be eligible for the COVID-19 Worker Income Protection Benefit?

No, you do not need to be registered with the WSIB to be eligible for the COVID-19 Worker Income Protection Benefit. To be considered for a reimbursement you must complete and submit an application

Visit Ontario.ca/covidworkerbenefit or contact the Ministry of Labour, Training and Skills Development at 1-888-999-2248 for more information.

Are WSIB premiums being used to reimburse businesses for the COVID-19 Worker Income Protection Benefit?

No, the Government of Ontario is providing funding to the WSIB to administer the program. This is not a WSIB program and will not be funded by the WSIB’s insurance fund.

Visit Ontario.ca/covidworkerbenefit or contact the Ministry of Labour, Training and Skills Development at 1-888-999-2248 for more information.

Will any claims for reimbursement under the COVID-19 Worker Income Protection Benefit affect my experience for WSIB premium calculations?

No, claims under the COVID-19 Worker Income Protection Benefit will not impact your WSIB premium rates. The WSIB is administering the program and all funding will be provided by the Government of Ontario. 

Visit Ontario.ca/covidworkerbenefit or contact the Ministry of Labour, Training and Skills Development at 1-888-999-2248 for more information.

Is my business still eligible for the COVID-19 Worker Income Protection Benefit if we previously submitted any COVID-19 related claims to the WSIB?

Eligibility for the COVID-19 Worker Income Protection Benefit is not impacted by a business having previously submitted COVID-19 related claims to the WSIB. However, payment related to an individual employee under the COVID-19 Worker Income Protection Benefit cannot overlap with that same employee receiving a wage replacement benefit from the WSIB related to an injury or illness.  

To be considered for a reimbursement under the COVID-19 Worker Income Protection Benefit you must complete and submit an application.

Visit Ontario.ca/covidworkerbenefit or contact the Ministry of Labour, Training and Skills Development at 1-888-999-2248 for more information.

Will payments received under the COVID-19 Worker Income Protection Benefit program need to be reported as insurable earnings to the WSIB?

No, reimbursement received through the COVID-19 Worker Income Protection Benefit will not need to be reported to the WSIB as insurable earnings. 

Visit Ontario.ca/covidworkerbenefit or contact the Ministry of Labour, Training and Skills Development at 1-888-999-2248 for more information.

If an employee is absent for more than three days due to COVID-19 related reasons, will a WSIB claim automatically be filed? 

No, the COVID-19 Worker Income Protection Benefit program is independent from COVID-19 related claims submitted to the WSIB. Please review our FAQs about claims and COVID-19 to learn more about submitting a WSIB claim related to COVID-19. 

For more information on the COVID-19 Worker Income Protection Benefit program visit Ontario.ca/covidworkerbenefit or contact the Ministry of Labour, Training and Skills Development at 1-888-999-2248.