For more information, FAQs about claims and COVID-19, FAQs about COVID vaccinations , and FAQs about working from home/working remotely
My submitted COVID-19 claims appear on my account statements, reports and Compass. Are the costs associated with these claims included in my rates?
As of July 1, 2022, costs and counts associated with your COVID-19 related claims will be applied in the calculation of your rates as a Schedule 1 business.
Costs and counts for COVID-19 related claims allowed with accident dates on or before June 30, 2022 will be allocated on a schedule-wide basis for Schedule 1 businesses and your individual claims will not be applied in the calculation of your rates.
All claims will appear on your accident cost statement and Workplace Injury Summary Reports for claims management, transparency and Canada Revenue Agency reporting purposes.
Visit our online services to analyze rates and past claims costs with Compass, which allows you to analyze and share your claim information with or without COVID-19 related claims.
For further assistance with your account, please contact employeraccounts@wsib.on.ca.To find out how to call us, and more ways to get in touch, visit our Contact Us page.
My business is continuing to struggle financially due to the COVID-19 pandemic. Is there any support available to me through the WSIB?
Please contact us at employeraccounts@wsib.on.ca or call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 5 p.m if you require support with your WSIB account.
COVID-19 Worker Income Protection Benefit
Does my business need to be registered with the WSIB to be eligible for the COVID-19 Worker Income Protection Benefit?
No, you do not need to be registered with the WSIB to be eligible for the COVID-19 Worker Income Protection Benefit. To be considered for a reimbursement you must complete and submit an application.
Visit Ontario.ca/covidworkerbenefit or contact the Ontario COVID-19 Worker Income Protection Benefit Information Centre at 1-888-999-2248 for more information.
Are WSIB premiums being used to reimburse businesses for the COVID-19 Worker Income Protection Benefit?
No, the Government of Ontario is providing funding to the WSIB to administer the program. This is not a WSIB program and will not be funded by the WSIB’s insurance fund.
Visit Ontario.ca/covidworkerbenefit or contact the Ontario COVID-19 Worker Income Protection Benefit Information Centre at 1-888-999-2248 for more information.
Will any claims for reimbursement under the COVID-19 Worker Income Protection Benefit affect my experience for WSIB premium calculations?
No, claims under the COVID-19 Worker Income Protection Benefit will not impact your WSIB premium rates. The WSIB is administering the program and all funding will be provided by the Government of Ontario.
Visit Ontario.ca/covidworkerbenefit or contact the Ontario COVID-19 Worker Income Protection Benefit Information Centre at 1-888-999-2248 for more information.
Is my business still eligible for the COVID-19 Worker Income Protection Benefit if we previously submitted any COVID-19 related claims to the WSIB?
Eligibility for the COVID-19 Worker Income Protection Benefit is not impacted by a business having previously submitted COVID-19 related claims to the WSIB. However, payment related to an individual employee under the COVID-19 Worker Income Protection Benefit cannot overlap with that same employee receiving a wage replacement benefit from the WSIB related to an injury or illness.
To be considered for a reimbursement under the COVID-19 Worker Income Protection Benefit you must complete and submit an application.
Visit Ontario.ca/covidworkerbenefit or contact the Ontario COVID-19 Worker Income Protection Benefit Information Centre at 1-888-999-2248 for more information.
Will payments received under the COVID-19 Worker Income Protection Benefit program need to be reported as insurable earnings to the WSIB?
No, reimbursement received through the COVID-19 Worker Income Protection Benefit will not need to be reported to the WSIB as insurable earnings.
Visit Ontario.ca/covidworkerbenefit or contact the Ontario COVID-19 Worker Income Protection Benefit Information Centre at 1-888-999-2248 for more information.
If an employee is absent for more than three days due to COVID-19 related reasons, will a WSIB claim automatically be filed?
No, the COVID-19 Worker Income Protection Benefit program is independent from COVID-19 related claims submitted to the WSIB. Please review our FAQs about claims and COVID-19 to learn more about submitting a WSIB claim related to COVID-19.
For more information on the COVID-19 Worker Income Protection Benefit program visit Ontario.ca/covidworkerbenefit or contact the Ontario COVID-19 Worker Income Protection Benefit Information Centre at 1-888-999-2248.