Community Mental Health Program

NOTE: The information on this page is intended for health care professionals. Learn about submitting a mental stress-related claim, and the benefits and services we provide.

The Community Mental Health Program gives people access to psychological assessment and evidence-based, outcome-focused treatment and lets psychologists spend more time on treating people and less on administration. The WSIB and the Ontario Psychological Association collaborated in developing this program.

The program provides a structured approach for service delivery in several phases, including intake/pre-authorization, assessment and treatment blocks, with corresponding reporting requirements, set reporting templates and blocked fee payments.

Goal attainment scaling 

In April 2021, we launched the goal attainment scaling approach in the Community Mental Health Program and the approach will be fully implemented by June 1, 2021. This approach was developed in collaboration with the Ontario Psychological Association.

As of May 2021, all new referrals will use the goal attainment scaling approach and report SMART goals on all treatment progress forms.

Any treatment in progress prior to the implementation will transition to including goal attainment scaling and SMART goals in their progress form reporting by June 1, 2021.

Check out the resources section to learn more about the goal attainment scaling approach in the Community Mental Health Program.  

Who the program is designed for

The Community Mental Health Program is for people who:

  • have a registered WSIB claim or recurrence
  • have experienced a psychological reaction after a work-related physical injury, or
  • have experienced a significant psychological response to a workplace incident or cumulative incidents, such as traumatic mental stress, chronic mental stress, or first responder post-traumatic stress disorder (PTSD)

Community Mental Health Network

All psychologists and psychological associates registered with the network can be found in the Community Mental Health Network directory.

If you are a psychologist or psychological associate interested in treating people, are in good standing with your college and authorized in autonomous or interim autonomous practice, you can take part in the WSIB’s Community Mental Health Program. 

Health care providers can register now!

If you are currently registered electronically with the WSIB as a provider and would like to take part, follow these steps: 

  1. Review all program materials available on our website
  2. Submit a completed   via email to provider_registation@wsib.on.ca

If you are not currently registered electronically with the WSIB as a provider and would like to take part, follow these steps: 

  1. Review all program materials available on our website
  2. Submit a completed  via email to provider_registation@wsib.on.ca and register electronically with TELUS Health using an applicable role (either Mental Health Program Provider or Mental Health Program Clinic)

Once you register for the program, it will take up to two weeks to appear in the network directory. 

As part of the program entrance requirements, you must watch the training webinar below. We developed the webinar with the Ontario Psychological Association.

For more information, please call the Health Care Provider Registino Line at 416-344-4526 or toll-free 1-800-569-7919.

Resources

For general questions about the Community Mental Health Program, call WSIB at 416-344-1000 or 1-800-387-0750.