Both the worker and employer have a right to appeal a decision made in a claim. The Appeals Services Division is the first level of the appeal process and is internal to the WSIB. The second and final level of appeal is the Workplace Safety and Insurance Appeals Tribunal, which is external to the WSIB.

The mission of the WSIB’s Appeals Services Division is to consider and reach final resolutions to worker/survivor claims and employer account appeals. Resolutions shall be consistent with the Workplace Safety and Insurance Act (WSIA) and WSIB policy, and shall be timely, transparent and fair in dealing with appeals from both workers and employers.

An Appeals Resolution Officer (ARO) is the person responsible for addressing appeals. Workers or employers who disagree with decisions made by the Appeals Services Division can then appeal to the independent Workplace Safety and Insurance Appeals Tribunal. The detailed rules surrounding the appeals process can be found in the Appeals Services Division Practice & Procedures document.

Appeals Services Division practices and procedures document

  • Read the Appeals Services Division practices and procedures document (PDF)
  • Correction notice: The phone number for requesting a recording of an oral hearing on page 33 of the Appeals Services Division Practices & Procedures guide is no longer active. If you would like a recording of an oral hearing, please upload a written request (include the claim number). If you have a WSIB claim and you have signed up for online services, you may also login to email your request. To request a recording of an oral hearing for an employer account appeal, please email

Track your appeal status online

People with claims and businesses can sign up for our secure online services to track the status of an appeal any time and get updates faster, as well as see resolved appeals. They can also submit documents straight to their file and send us messages, all in one convenient place.

Make sure you have the claim number and personal identification number (PIN) ready, you should have received both in the mail. If you don’t have this information, call us at 1-800-387-0750 from 7:30 a.m. to 7:45 p.m. Monday to Friday and we can provide it to you.


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