Service updates

WSIB labour disruption  

Currently, we’re experiencing a labour disruption. As a result, you’ll notice delays in our services and it will likely take us longer than usual to get back to you. We’re hopeful we’ll reach a fair and reasonable agreement with the Ontario Compensation Employees Union (OCEU).  

During the labour disruption, we’re still here to help  

You can continue to use our online services to report an injury or illness, manage your claim or account and submit documents, any time.  

We ask that phone calls about claims be limited to fatalities or serious injuries, people who are off work and not being paid, and people who need access to health care.  

Our efforts will be focused on:  

  • People who have been ill or injured: fatalities or serious injuries, people who are off work and not being paid, and people who need access to health care. For other claim-related services, please log in to the online services.  
  • Businesses: premium reporting, clearances and time-sensitive registrations for businesses that need immediate coverage. You can manage your account and message us through our online services or email [email protected] for non-urgent issues and we’ll get back to you when we resume regular service. If you have a question about using online services that is not urgent, please email us at [email protected] and we will get back to you once we resume regular service. 
  • Health care providers: urgent questions about prescriptions, equipment and supplies, program of care treatment extensions, or to determine the suitability of a program for a person injured at work. You can upload invoices, provider payment requests or requests for reimbursements by logging in to our online services. For new provider registrations or changes to your existing provider information, please call TELUS Health at 1-866-240-7492.  
  • To help ensure people continue getting the care they need during the labour disruption, we’ve made updates from now until the end of the labour disruption.

Health care approvals and process updates

You can continue to call the Clinical Expert Line (416-344-5739/1-866-716-1299) for all Program of Care approvals and supplementary block extensions.

Musculoskeletal Program of Care  

Expanded approvals for treatment block one to include pending and allowed claims for both single or multiple zones of injury (you’ll still need confirmation of an allowed claim to proceed to block two).

Interdisciplinary Program of Care  

Contact the Clinical Expert Line for all extension requests.

Community Mental Health Program  

For those with previously approved treatment, two additional blocks of treatment are preapproved (six sessions or eight weeks, whichever comes first) until the end of the labour disruption. Please continue to call in for subsequent blocks.  

Fee-for-service treatment (Physiotherapy, Occupational therapy Chiropractic and Psychology)  

If you have approval from us and are currently providing treatment in a fee-for-service model, an additional eight sessions are preapproved until the end of the labour disruption.  

We’ll update our website once these pre-approvals are no longer in effect.  

For initial health care approvals and any other approvals not included here, you will still need approval from us. You can call 1-800-387-0750 and your call will be transferred to the appropriate area for handling. Please prioritize your requests to those that are of urgent need.  

Other updates during the labour disruption

Getting your loss of earnings benefits

If you’re already receiving loss-of-earnings payments or health care for your work-related injury or illness, you will continue to receive these payments or services.    

If you are waiting for your initial payment or have a claim with a payment pending, we are working to ensure this is processed as soon as possible, however you may experience delays.  

Appealing a decision 

We recognize appeals are important, however our appeals processes and decision making will be paused for the duration of the labour disruption. This pause enables us to focus our efforts on maintaining our critical operations.  
 

Objection time limits 

For the duration of the labour disruption, we will provide a grace period for the objection time limit from the date of the disruption until we resume regular service.  

Scheduled hearings 

If you have a hearing scheduled for a date during the disruption, we’ll send you a notification letting you know that the hearing has been postponed, and we will contact you at a later date to reschedule.

Access to claim files 

You can log in to our online services at any time to access important claim information. For the duration of the disruption, we will not be providing additional access to claim files. 

Travel authorization

During the labour disruption, we do not need to preauthorize travel related to your claim.  

  • To book a taxi by phone, call Rapid City Transportation at 905-831-9198 or 833-567-9742 (833-567-WSIB). To book a taxi online, navigate to “Book a Ride” through our online services, or visit the Rapid City Transportation’s website.  
  • To book, cancel or make changes to flights, rail or hotel reservations, call Direct Travel at 1-647-258-0341 or 1-866-927-5051 from Monday to Friday 7:30 a.m. to 5:30 p.m. or email [email protected]. They must book 24 hours in advance.  
  • For emergency travel assistance after 5:30 p.m. and on weekends, call the Direct Travel emergency line at 1-888-700-6063. 

We apologize for any delays and inconvenience caused by this labour disruption.

Minimizing the impact of a possible Canada Post service disruption  

In preparation for a potential Canada Post service disruption, cheques will be sent by courier to avoid possible delays.

(Updated June 13, 2025)