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Q2 2025 results


88%

88% Return to work at 100% pre-injury earnings within 12 months*

In Q2, 88 per cent of people with workplace injuries or illnesses returned to work with no wage loss within 12 months.

97% decisions made within 10 business days  81% claims paid within 15 days

Service timeliness

The faster a decision is made to allow a claim, the faster we can start actively helping the person who is injured or ill recover and return to work. In Q2, time to first decision for lost-time claims was 97 per cent, exceeding our target.

Time to first payment was 81 per cent, exceeding our target.


11% lower than Q2 2024

Registered claim volume*

There were 44,846 total registered Schedule 1 claims in Q2 2025 – 11 per cent lower than Q2 2024. 16,788 claims were lost-time claims, two per cent lower than Q2 2024.

33%

Appeals total allowance rate

33 per cent of appeals resulted in overturned decisions, within our expected range of 26 to 33 per cent.


60.6 days

Average composite duration in days*

Durations measure the time that claims continue to require benefits. Average composite durations in Q2 2025 improved by 0.2 days from Q1 2025.

116.5%

Sufficiency Ratio

The Sufficiency Ratio was 116.5 per cent at the end of Q2 2025.


$5.86 billion in reserve

Net assets

Net assets on a sufficiency ratio basis increased from Q1 2025.


*Schedule 1 only

We’ve included COVID-19 claims registered in 2025 and beyond in all measures, as COVID-19 claim volumes have normalized and become part of regular volumes. COVID-19 claims were also added to previous year's results for comparison purposes.

See a glossary of terms used in our reporting.

Past results

Please contact us at [email protected] for all quarterly results from Q1 2022 onwards or if you have questions about our corporate reporting.

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