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Q1 2026 results


87.7 per cent

87.7% Return to work at 100% pre-injury earnings within 12 months*

In Q1, 87.7 per cent of people with workplace injuries or illnesses returned to work with no wage loss within 12 months.

94% decisions made within 10 business days 80% claims paid within 15 days

Service timeliness

The faster a decision is made to allow a claim, the faster we can start actively helping the person who is injured or ill recover and return to work. In Q1, time to first decision for lost-time claims was 94 per cent, below our target.

Time to first payment was 80 per cent, meeting our target.


4% higher than Q1 2025

Registered claim volume*

There were 49,864 total registered Schedule 1 claims in Q1 2026 – four per cent higher than Q1 2025. 19,794 claims were lost-time claims, seven per cent higher than Q1 2025.

32%

Appeals total allowance rate

32 per cent of appeals resulted in overturned decisions, within our expected range of 26 to 33 per cent.


62.4 days

Average composite duration in days*

Durations measure the time that claims continue to require benefits. Average composite durations in Q1 2026 increased by one day compared to Q4 2025.

117.1%

Sufficiency Ratio

The Sufficiency Ratio was 117.1 per cent at the end of Q1 2026.


$6.17 billion in reserve

Net assets

Net assets on a sufficiency ratio basis increased from Q4 2025.


*Schedule 1 only

See a glossary of terms used in our reporting.

Past results

Please contact us at [email protected] for all quarterly results from Q1 2022 onwards or if you have questions about our corporate reporting.

2022

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