We’re testing extended phone hours, so people have more flexibility to call us when it’s convenient for them.
Call us about your claim from 7:30 a.m. to 7:45 p.m., Monday to Friday.
Call us about your account from 7:30 a.m. to 6 p.m., Monday to Friday.
Telephone: 416-344-1000
Toll free: 1-800-387-0750
TTY: 1-800-387-0050
You can also use our easy and convenient online services anytime.
If you need to visit us in person, please speak with your case manager or account representative to book an appointment. We are unable to accommodate unscheduled walk-in service.
Mailing address
Please forward any items by mail to:
200 Front Street West
Toronto, Ontario M5V 3J1
Regional offices
These locations accept visitors with scheduled appointments only.
Hamilton
120 King Street West
Kitchener
55 King Street West, 3rd floor
London
148 Fullarton Street, 7th floor
Ottawa
180 Kent Street, Suite 400
Kingston
1475 John Counter Blvd., Suite 300
North Bay
555 Oak St. E., Suite 300
Sault Ste. Marie
153 Great Northern Road
Timmins
5520 Highway 101 East, City of Porcupine
Toronto
200 Front Street West
Windsor
2485 Ouellette Ave.