Service updates

WSIB labour disruption  

Currently, we’re experiencing a labour disruption. As a result, you’ll notice delays in our services and it will likely take us longer than usual to get back to you. We’re hopeful we’ll reach a fair and reasonable agreement with the Ontario Compensation Employees Union (OCEU).  

During the labour disruption, we’re still here to help  

You can continue to use our online services to report an injury or illness, manage your claim or account and submit documents, any time.  

We ask that phone calls about claims be limited to fatalities or serious injuries, people who are off work and not being paid, and people who need access to health care.  

Our efforts will be focused on:  

  • People who have been ill or injured: fatalities or serious injuries, people who are off work and not being paid, and people who need access to health care. For other claim-related services, please log in to the online services.  
  • Businesses: premium reporting, clearances and time-sensitive registrations for businesses that need immediate coverage. You can manage your account and message us through our online services or email [email protected] for non-urgent issues and we’ll get back to you when we resume regular service.  
  • Health care providers: urgent questions about prescriptions, equipment and supplies, program of care treatment extensions, or to determine the suitability of a program for a person injured at work. You can upload invoices, provider payment requests or requests for reimbursements by logging in to our online services. For new provider registrations or changes to your existing provider information, please call TELUS Health at 1-866-240-7492.  
    • You can continue to call the Clinical Expert Line (416-344-5739/1-866-716-1299) for all Program of Care approvals and supplementary block extensions  
  • To help ensure people continue getting the care they need during the labour disruption, we’ve made these updates from now until the end of the labour disruption:

Musculoskeletal Program of Care  

  • Expanded approvals for treatment block one to include pending and allowed claims for both single or multiple zones of injury (you’ll still need confirmation of an allowed claim to proceed to block two)  

Interdisciplinary Program of Care  

  • Contact the Clinical Expert Line for all approvals and extension requests  

Community Mental Health Program  

  • For those with previously approved treatment, and you need approval during the labour disruption to continue: one additional block of treatment is preapproved (six sessions or eight weeks, whichever comes first) until the end of the labour disruption. Please continue to call in for subsequent blocks.  

Fee-for-service treatment (Physiotherapy, Occupational therapy Chiropractic and Psychology)  

  • If you have approval from us and are currently providing treatment in a fee-for-service model, an additional four sessions are preapproved until the end of the labour disruption.    

We’ll update our website once these pre-approvals are no longer in effect.    

For initial health care approvals and any other approvals not included here, you will still need approval from us. You can call 1-800-387-0750 and your call will be transferred to the appropriate area for handling. Please prioritize your requests to those that are of urgent need. 

Getting your loss of earnings benefits  

If you’re already receiving loss-of-earnings payments or health care for your work-related injury or illness, you will continue to receive these payments or services.    

If you are waiting for your initial payment or have a claim with a payment pending, we are working to ensure this is processed as soon as possible, however you may experience delays.  

Appealing a decision  

We recognize appeals are important, however our appeals processes and decision making will be paused for the duration of the labour disruption. This pause enables us to focus our efforts on maintaining our critical operations.  

Objection time limits  

For the duration of the labour disruption, we will provide a grace period for the objection time limit from the date of the disruption until we resume regular service.  

Scheduled hearings and worksite meetings  

To support critical processes during the labour disruption, all scheduled hearings and/or worksite meetings will be postponed effective immediately until further notice. While we will try to send out a cancellation notification, we cannot guarantee a notification will be sent. We apologize for this inconvenience. When we resume regular service, we will contact you to reschedule your hearing/meeting at a later date.  

Access to claim files  

You can log in to our online services at any time to access important claim information. For the duration of the disruption, we will not be providing additional access to claim files.  

We apologize for any delays and inconvenience caused by this labour disruption.

Minimizing the impact of a possible Canada Post service disruption  

In preparation for a potential Canada Post service disruption, cheques will be sent by courier to avoid possible delays.

(Updated May 21, 2025)