Privacy FAQs for the general public

How do I submit a record request?

Requests may be submitted by mail, in person, or online:

To submit a Freedom of Information request online, fill out the online request form, select the request and pay online option and follow the prompts to securely process your $5.00 fee payment.

To submit a Freedom of Information request by mail or in person, fill out the request form, print it and then mail or hand deliver it along with a $5.00 application fee made payable to:

Workplace Safety and Insurance Board
200 Front Street West
Privacy and FOI Office, 21st floor
Toronto, ON
M5V 3J1

Is there a fee associated with submitting an FOI request?

Yes, under FIPPA there is a mandatory $5.00 application fee to process the request. Once we receive your request, an FOI coordinator will provide you with an estimate of any additional fee amounts over $25.

If I submit a request, how will I know it was received by your office?

If you submit a request online and provide your email address, an automatic confirmation will be sent to you, followed by an acknowledgement letter from our office. If you mail in a request, we will mail you an acknowledgement letter.

How long will my request take to complete?

We respond to requests within 30 calendar days of receipt and payment of the $5.00 application fee. For requests that involve a large number of records, an extensive search, or consultation with an external third party, the time may be extended. Requesters will be advised of any time extensions.

Is there any way to expedite my request?

We can make a note on your file that the records are needed urgently; however, there is no guarantee a response will be made before the 30 day time frame.

Who do I contact if I have questions about my FOI request?

If you have any questions about your request, please contact the WSIB Privacy and FOI Office:

By phone: 416-344-5323

By email: