Online services FAQs for businesses

Note: Starting January 2023, we will no longer provide paper statements of account, premium rate statements or claim detail statements. Your statements will be available through our online services.

You can find step-by-step instructions on how to log in or sign up for online services on this page. You can also call 1-800-387-0750, Monday to Friday, 7:30 a.m. to 7:45 p.m., if you have questions about your account.

General

Can I reset my password?

If you forgot your password, you can reset it by clicking, "Forgot password," on the login page.

Does updating information in my profile change the information on my WSIB account?

No. When you update information on your online services profile (e.g., your phone number) this will not update the information on your account file. You can update your address online. To update any other information on your file, send us a message through "View your claims," or call us at 1-800-387-0750 Monday to Friday, 7:30 a.m. to 7:45 p.m.

Yes. You can securely access our online services from your phone, computer, tablet or any other device. To view claims, you must use one of the supporting browsers: Google Chrome, Microsoft Edge, Firefox, Safari.

Signing up and logging in

How do I sign up for online services?

Log in to online services by selecting "Log in" under the businesses tab. From the sign up page, you need to:

  • Enter an email address  
  • Select 'Get a verification code'
  • Check your inbox and enter the verification code sent to the email address you provided (you can resend the code if needed)
  • Choose a password
  • Read and agree to the terms of use
  • Create your profile 

What’s a verification code?

When you sign up for online services we send a code to your email address. You’ll need to use this code to verify that the email address you gave us is your own.

I didn’t receive an email with my verification code, what do I do?

If you didn’t receive your verification code please check your junk or spam mail folder. You can also click "Resend code". If you’re still having trouble, call us at 1-800-387-0750 Monday to Friday, 7:30 a.m. to 7:45 p.m.

I don’t remember my log in information, what should I do?

Your user ID is now your email address. If you are a returning online services user, you’ll need to create a new login and password to link your account information with your new user ID. If you don't remember your old user ID or password, you can either sign up for our online services again or contact us.

Who can become an online services administrator?

The first person to sign up for an online service for a business will become the administrator for that service. The administrator can add or remove other administrators.

I am having trouble signing into my online services account, what should I do?

You can try clearing your cache, using a different web browser or enabling cookies. If you are still having issues accessing your account, please contact the Employer Service Centre at 1-800-387-0750.

Signing up for online statements

How do I sign up for online statements?

You can sign up for online statements by selecting “View your statements” from the business home menu. If you have questions about your statements, you can contact us by calling 1-800-387-0750, Monday to Friday, 7:30 a.m. to 7:45 p.m.

Why are paper statements being eliminated?

Our online services are the easiest and most convenient way to manage your WSIB account, from viewing your statements, to reporting and paying premiums, accessing your account details, finding or obtaining a clearance, submitting a claim-related document and much more.

Our online services:

  • Are available 24/7
  • Provide all your account related statements in one convenient location
  • Show you your real time account balance and an itemized list of debit and credit transactions, which can be printed if needed
  • Provide 18 months of statement of account history
  • Provide historical premium rate summary and claim statements
  • Have an option for automated notification when a new statement is available
  • Have a pay now feature
  • Allow for multiple users to access statements

Eliminating paper statements will also help us address climate change and manage our administrative costs more efficiently.

When will I receive my last paper statement?

The last paper statement will arrive in mid-January 2023. A notice will be included in the statement confirming it will be the last statement mailed.

How will I know when my statement is available to be viewed?

You can sign up to receive automated email notifications that will alert you when a new statement has been posted. To do so, log in to online services and go to “View your statements” and click “Manage notifications”.

I want a paper copy of my statement(s) for record-keeping purposes. How do I get one?

Any of your statements from the past 18 months can be accessed and printed from our online services.

How can I access a statement from more than 18 months ago?

We will keep a record of all of your statements. If you require a statement older than 18 months, call us at 1-800-387-0750, Monday to Friday, 7:30 a.m. to 7:45 p.m, or send us an email at employeraccounts@wsib.on.ca.

Will this change impact Schedule 2 businesses?

No, the change will not impact Schedule 2 businesses.

View your claims

Why do I need to verify my account?

We use multi-factor authentication for added security to verify your account. You can choose to have the service remember you for 30 days. After that, you’ll need to repeat the verification process again.

I didn’t get an email, text or phone call to verify my account, what do I do?

Make sure your phone is set to allow unknown numbers and check that the number you entered is correct. If you made an error, you can go back and update the number. Click "Resend code," or "Call me again." If you’re still having trouble, call us at 1-800-387-0750 Monday to Friday 7:30 a.m. to 7:45 p.m.

Can I verify my account using a different phone number?

Yes. If you want to use a new number, go to the "Verify your account" page, check the corresponding box and confirm if you want to verify by text message or phone call. For added security, after you verify the new number, you’ll receive another verification code to your registered email which you’ll need to enter in the service to confirm the change.

Who should be an administrator?

The first person to enroll in the service becomes the administrator and has access to all claim information, but there can be multiple administrators for the service. The administrator(s) should be able to validate and verify account and claim information. You can manage administrator access from the business home page by clicking "Manage your business settings."

What is the difference between an administrator and a user?

Administrators can grant or remove access to the service (including for a third-party such as a consultant) and can assign other users as administrators. A user is responsible for the activity in the service and can search for claims under an account.

Who has access to claims?

Administrators for the service have access to all active claim information. Users need to enter a claim number and the corresponding last name associated with that claim to view specific claim information.

How do I add or remove an administrator from viewing business claims?

Under "Manage your business settings," you can add or remove an administrator. Administrators who can view your claims have additional responsibilities to assign or remove other administrators for the service. Removing an administrator from viewing claims won’t remove their access to other online services.

What happens if I don’t want to be the administrator anymore?

Under "Manage your business settings," you can transfer your role as an administrator to another user to view your claims.

Can I add a claim?

Claims registered with your business will appear in the active or archived claims table automatically. You cannot manually add a claim to online services.

How do I find a claim?

If you are an administrator and have a large number of claims, you can use the advanced search to filter for a claim. If you are a user, you can search the claim number and employee first and last name.

I don’t see my employee’s claim, what do I do?

If your employee’s claim doesn’t appear in the service, it may not be registered yet. You can report an injury, illness or exposure through your online services account with your account or firm number. After the claim is registered, you should be able to view it in online services. If you’re still having trouble, call us at 1-800-387-0750 Monday to Friday, 7:30 a.m. to 7:45 p.m.

Why can’t I see someone’s claim information anymore?

If a claim has been inactive for 90 days, it will be archived. You can’t view archived claim information. For questions about these claims, call us at 1-800-387-0750 Monday to Friday, 7:30 a.m. to 7:45 p.m.

Reporting

How do I report a workplace injury, illness or exposure online?

After you sign up for an online services account, you can report a workplace injury or illness by filling out a Form 7. You will need your WSIB firm or account number to report online.

If you are reporting an injury or illness and no claim number exists for the claim, fill out and save the Employer’s Report of Injury/Disease (Form 7) and submit online. You’ll have the option to add supporting documents, but you don’t need to add additional documents if you don’t have them.

If you are reporting an exposure, fill out and save exposure incident report (all industries) or exposure incident report (construction only) and submit it.

How do I report my premiums?

After you log in to online services, you can sign up to report your premiums from the business home menu.