| Audio | Visual |
|---|---|
| N/A. | WSIB logo |
| Welcome to the presentation that we have for you today. I'm hoping that, you're able to hear us. If you can type in the chat – if someone can type into the chat that they can hear us, that would be great. Assuming that you can, really nice to see you here today. My name is Jennifer Singleton, I'm a stakeholder relations manager at the Workplace Safety and Insurance Board. | A woman appears on screen and begins speaking. She has a virtual background that shows the WSIB logo and “Here to Help”. |
| Sonya Arruda, who's also a stakeholder relations manager from WSIB. And then I also have Ian Hunter here today, who is our senior business advisor. Ian will be taking us through the presentation today, just touching a little bit on understanding your rates and, you know, your past claims, and using our online services. So, with that, I will transition over to Ian. | Jennifer continues speaking. |
Ian, are you all good? Yep. I'm good. Perfect. Thank you.
All right. Perfect. Okay, so what we will do is I'm going to just get my screen shared here. | Jennifer is speaking. Ian appears on screen and responds. Behind Ian is a virtual background of a room with a view of mountains.
Ian is speaking. |
| While you're doing that, Ian, I didn't mention – if you have any questions, just pop them into the chat, there's like a chat function down at the bottom of your screen. Just pop them into the chat, and Sonya and I will answer them as they come in. | Homepage of the WSIB website appears. Jennifer appears in the top right-hand corner of the screen. |
| Okay. Can you see my screen? | Homepage of the WSIB website. Jennifer appears in the top right-hand corner of the screen. |
| Yes, we can. | |
| All right. So, what we'll do is we'll get started. So, WSIB has a number of different analytic tools that are available. Some that are available publicly. And then Compass, which we're going to go through in detail, which is available through our online services. So, I will just quickly touch on everything that we have available publicly. | Homepage of the WSIB website. Ian appears in the top right-hand corner of the screen. |
| So, starting from our WSIB homepage. If we scroll down just a little bit here, we have, ‘How safe is your workplace?’ So, this will take us to Safety Check, where we can look up aggregate statistics on anybody who's registered with the WSIB. | Ian is in the top right-hand corner of the screen. He scrolls down on the WSIB website homepage to show a box that says “How safe is your workplace?” Ian’s mouse circles around the words. |
| And if we scroll down at the footer, on every single page within the WSIB site, we have ‘Health and safety statistics.’ | Ian is in the top right-hand corner of the screen. He scrolls down on the WSIB website homepage to the footer Ian’s mouse hovers over the words ‘Health and safety statistics.’ He clicks on the link. |
| So, from here, we can go in. We get on to our main landing page. This gives us links and access to all of our publicly available tools. So, we have ‘Provincial statistics,’ which gives which gives us information for the province as a whole, specific classes and so on. ‘Safety Check,’ which again, is employer level, so we can look at anybody who's been registered with the WSIB, some aggregate level statistics, and then a number of additional resources. | Ian is in the top right-hand corner of the screen. The webpage, “Health and safety statistics’ appears. It shows “Provincial statistics,” and “Safety Check,” with additional resources and links people can click on. |
| So, when we go in and we start with provincial statistics. | Ian is in the top right-hand corner of the screen. He clicks on ‘View statistics’. |
| you'll notice we don't have to go back to that main page. We do have a tabbing system available here at the top, where you can go through all of the tools that are available. | Ian is in the top right-hand corner of the screen. A new webpage titled ‘Health and safety statistics’ loads. It has four tabs – ‘Provincial statistics,’ ‘Safety Check,’ ‘Additional resources,’ and ‘Health and Safety Index. There is a summary of information available to businesses. |
| I won't go through all this in detail, but when we start here with provincial statistics, you can see we have some filtering options at the top. Right now, we're just at Schedule one and two, which is WSIB or the province as a whole. | Ian is in the top right-hand corner of the screen. He scrolls down on the ‘Health and safety statistics’ webpage to show a summary of the information available to businesses. His mouse hovers over filtering options where users can select a type of classification, select a schedule and select visualization to view statistics. |
| We can drill down a little bit and look at a specific class. | Ian is in the top right-hand corner of the screen. He clicks on the drop-down menu under ‘Select a type of classification’ and selects ‘Class/subclass.’ |
| When we look at a specific class, we can apply that. | Ian is in the top right-hand corner of the screen. He clicks on the drop-down menu under ‘Select a schedule’ and selects ‘All Class E: Manufacturing.’ He then clicks ‘View statistics.’ |
| And then everything that we're going to look at from here on out is going to be for that specific class. | Ian is in the top right-hand corner of the screen. The website loads with the fields selected and shows a summary for ‘Class E: Manufacturing.’ |
| Just for the demo, we'll actually go through WSIB as a whole. | Ian is in the top right-hand corner of the screen. He clicks on the drop-down menu under ‘Select a type of classification’ and selects ‘Schedule.’ He clicks on the drop-down menu under ‘Select a schedule’ and selects ‘Schedule 1 and 2.’ He then clicks ‘View statistics.’ |
| So, as you can see, there's a number of different, pieces of information. | Ian is in the top right-hand corner of the screen. The website loads with the fields selected and shows a summary for ‘Schedule 1 and 2.’ |
| We start at a summary level. The, at the, at the beginning, and then there's a number of pieces of information, but with the tabbing options on the left. Again, a wealth of information available here, that you can feel free to go through, and dig into. You can get access to a number of pieces of information. | Ian is in the top right-hand corner of the screen. Ian scrolls down on the page to show the full summary. He then hovers over the left-hand side menu with his mouse. |
| I will start with, you'll see here that this says as of data as of November 30th. So, all tools that we're going to look at right now – so provincial statistics, Safety Check and Compass – get updated on a monthly basis. So, new data gets added on a monthly basis. We're typically updating closer to the end of the month. So, right now. it shows data as of November 30th. I believe as of around Monday, we will be updating for data as of December 31st, and that’ll continue throughout the year. As we get closer to the end of February, we’ll update for data as of the end of January, and we just typically follow that schedule throughout the year. | Ian is in the top right-hand corner of the screen. He highlights the words ‘as of November 30, 2024’ underneath the ‘Summary – Schedule 1 and 2’ header. |
| Okay. So, we'll move over to Safety Check. | Ian is in the top right-hand corner of the screen. He scrolls up on the page and clicks the ‘Safety check’ tab in the top menu. |
| So, Safety Check. Again we can look at aggregate level statistics for any business that's been registered with the WSIB. Since 2012. | Ian is in the top right-hand corner of the screen. The webpage now says ‘Safety Check Search’ at the top. Underneath that is information about what users can search for in Safety Check. He scrolls down on the page and clicks the ‘Safety check’ tab in the top menu. |
| You can go in here and search by any of these criteria business name, business type or business size. | Ian is in the top right-hand corner of the screen. He circles his mouse around the search fields, ‘Search business name,’ ‘Search type of business,’ and ‘Search business size.’ |
| When we go in, we can search for anybody. | Ian is in the top right-hand corner of the screen. He clicks on the text box under ‘Search business name,’ and types in ‘Workplace Safety,’ and clicks ‘Search.’ |
| We'll get search results at the bottom. | Ian is in the top right-hand corner of the screen. The page re-loads to show ‘Search results’ underneath the search options with multiple different businesses listed. |
| We can click on that specific business, and we get the aggregate level statistics for that business. | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Workplace Safety and Insurance Board.’ The page re-loads to show ‘Business Details for Workplace Safety And Insurance Board.’ Ian scrolls down to show other details on the page including ‘Business legal name,’ ‘Classification,’ Class/subclass,’ ‘NAICS code,’ ‘Pre-2020 classification,’ and ‘Business size.’ There is a ‘Health and Safety Excellence Member’ badge next to the name, ‘Workplace Safety and Insurance Board.’ |
| So, we start with some business details at the top. Anybody who's enrolled in our Health and Safety Excellence program will have their membership badge identified here as well. | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the Health and Safety Excellence member badge at the top of the page under ‘Business Details for Workplace Safety and Insurance Board.' |
| And then as we go down you can see aggregate level statistics. We won't get into too much detail but, there's a number of pieces of information available here. | Ian is in the top right-hand corner of the screen. Ian scrolls down on the page to show different statistics, including ‘COVID-19 claims,’ ‘Allowed claims by injury year,’ ‘Leading types of Lost Time Injuries 2012-2024,’ ‘Lost time claims receiving wage loss benefits at 12 months,’ and ‘Benefit payments.’ |
| When we scroll back to the top, we have some additional pieces of information that are available as well. | Ian is in the top right-hand corner of the screen. Ian scrolls back up to the top of the page and hovers his mouse over three buttons, ‘View injury statistics,’ ‘View profile,’ and ‘Compare injury statistics,’ that are underneath the business details. |
| So, here we can click on ‘View profile.’ This will give us a summary profile report of all the injuries for this business. So, basically a one page view. | Ian is in the top right-hand corner of the screen. His mouse clicks on ‘View profile.’ |
| Or, we can compare injury statistics. | Ian is in the top right-hand corner of the screen. His mouse clicks on ‘Compare injury statistics.’ |
| So, when we get into here, we can start to compare our specific business that we just searched up against let's say an X, a class or even a different business. | Ian is in the top right-hand corner of the screen. The page re-loads beneath the three buttons with the header ‘Compare Workplace Safety and Insurance Board with:’. There are bullet points showing what information users can compare the business to. Ian starts scrolling down to show the different options users can click to compare. |
| All of this again, available, publicly. | Ian is in the top right-hand corner of the screen. He scrolls up on the page. |
| We have our additional resources as well. | Ian is in the top right-hand corner of the screen. He clicks on the tab, ‘Additional resources.’ |
| So this is, a number of additional downloads as well as some helpful resources as you're going through the tool that | Ian is in the top right-hand corner of the screen. The page re-loads to show a webpage titled ‘Download provincial statistics data.’ Ian hovers his mouse over the right-hand-side menu which says, ‘Provincial statistics downloads,’ ‘Additional downloads,’ ‘Frequently asked questions,’ ‘Glossary,’ and ‘Links.’ |
| are available to view and download, including a number of reports here. | Ian is in the top right-hand corner of the screen. He clicks on ‘Additional downloads.’ The page re-loads to show “Additional downloads” at the top of the screen and ‘Summary profile reports.’ He scrolls down to show other reports users can download including ‘Recently registered businesses,’ ‘Health and Safety Excellence program enrollment,’ and ‘Businesses by classification.’ |
| Okay. So, that's just what we have available publicly. | Ian is in the top right-hand corner of the screen. He scrolls back up and clicks on the WSIB logo on the top left-hand side of the screen. |
| So, we'll go back. So, now we're going to take a look at Compass. So, when we're looking at Compass, Compass is an online service. | Ian is in the top right-hand corner of the screen. The WSIB homepage appears. |
| So, when we talk about our online service, from our WSIB main page we have a log in button here. | Ian is in the top right-hand corner of the screen. Ian clicks on the ‘Log in’ button in the top right-hand corner of the screen. A drop-down menu appears under ‘Log in,’ with the options, ‘Businesses,’ ‘Injured or ill people,’ ‘Health care providers,’ and ‘Representatives and others.’ |
| So, when you go to log in and you click on ‘Businesses.’ | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Businesses’ in the drop-down menu. |
| So, this is going to take us to our log in for all of the services that are available for businesses to use. There's a number of different services when you get in here. I invite you to go in and play around. They're all free to use. There's no charge for any of them. And you can go in and use all these services and the one that we're going to walk through today is Compass. Unfortunately, I can't show you the process of getting from the login page into Compass just because I'm connected to our network and it won't work because I'm internal right now. But, once you get logged in, you'll have all the available services. You enroll your specific account for all the services, and once you enroll your account for Compass, you click on ‘Launch,’ | Ian is in the top right-hand corner of the screen. The WSIB’s Online Services: Businesses webpage loads. |
| and it'll bring you to this main page. So, this main page is your Compass landing page. So, again, because we've logged in, we've authenticated yourself on your specific account. Now, we're looking at your specific details and it'll go all the way down to the claim level because of that authentication once you've signed in. | Ian is in the top right-hand corner of the screen. The WSIB’s Compass webpage appears on screen. The header of the page says ‘Your business,’ and underneath that says, ‘As of July 31, 2024.’ |
| So, from the main page, you can see we have a number of pieces of information available. I just want to call out as well. Right now, you'll see that this says as of July 31st. That's just because this is a demo site that we're showing; it's not a real live site, so it hasn't been updated in a while. It does follow the same refresh schedule as all of our tools. So, right now, the data in the live tool will be as of November 30th. | Ian is in the top right-hand corner of the screen. Ian highlights ‘As of July 31, 2024.’ |
| So, you see we have an overview for the current year to date. | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the first box at the top of the page, which says, ‘Claims overview for 2024.’ |
| So, here we can look at the claims registered, the cost for all claims, as well as some key claim indicators. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the section in the box that says ‘Claims registered.’ He then hovers his mouse over the next section in the box which says ‘Claims cost.’ He then hovers his mouse over the next section in the box which shows the number of ‘Mental stress claims,’ ‘Occupational diseases,’ ‘Traumatic fatalities,’ and ‘COVID-19 claims.’ |
| We have all of our premium information available. | Ian is in the top right-hand corner of the screen. Ian scrolls down on the page to the next box titled, ‘Premiums.’ He circles his mouse around the information in the box. |
| We have injury details for our previous few years. | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the next box titled, ‘Injury details.’ |
| And then we have a number of different links available at the bottom here. | Ian is in the top right-hand corner of the screen. Ian scrolls down on the page to the three boxes at the bottom of the screen titled (from left to right): ‘2023 injury rates,’ ‘Make your workplace safer,’ and ‘Need more?’ |
| So, we can look at our injury rates. | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the box titled, ‘2023 injury rates.’ |
| We can look at links to our Health and Safety Excellence program. | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the box titled, ‘Make your workplace safer.’ |
| As well as links to a number of different reports and more helpful resources to be able to help you use the tool. | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the box titled, ‘Need more?’ |
| So, you'll notice as I've been going through and hovering over this, every single item on the dashboard is clickable. So, you can access the information from here. | Ian is in the top right-hand corner of the screen. He scrolls up on the page and hovers his mouse over different links in the top box titled, ‘Claims overview for 2024.’ |
| Or, you can use the drop down menus at the top. So, we'll start with the drop-down menus at the top. I'll start with our ‘Claims count’ information. | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Claims overview’ in the top menu and clicks ‘Claims count.’ |
| So, here we're going to look at all the claims that have been registered. So, when we're looking at all the graphs in Compass, they're all set up the same way. | Ian is in the top right-hand corner of the screen. A new page loads with the title, ‘Claims count,’ which shows an interactive tool users can use to figure out their claims count at different times of the year, filtered by types of claims. There is a graph showing the number of claims by year. |
| We have filtering options on the left. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse around the different filtering options on the left-hand side of the screen. |
| the graph on the right | Ian is in the top right-hand corner of the screen. Ian hovers his mouse around the graph in the middle of the screen. |
| and the detailed data down below. And you'll see that when I say, ‘Detailed data,’ again, because we're logged in, it goes all the way down to the claim level. | Ian is in the top right-hand corner of the screen. Ian scrolls down on the page to show a table of data. |
| So, we can start and look and start to manipulate the way that we're looking at the information and see how we want to look at it in different ways. | Ian is in the top right-hand corner of the screen. Ian scrolls back up to the top of the page. He hovers his mouse over the different options in the interactive tool. |
| So, if we wanted to change the years that we're looking at, we can change those years. | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Start’ underneath ‘Time range,’ and a drop-down menu opens showing different years and months. He clicks the down arrow and then clicks ‘January 2015.’ |
| If we wanted to change and, let's say, look at only our last time claims, | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Type’ underneath ‘Claims,’ and a drop-down menu opens showing ‘All,’ ‘Lost time,’ and ‘No lost time.’ Ian clicks on ‘Lost time.’ |
| we wanted to look at only allowed claims. | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Status’ underneath ‘Claims,’ and a drop-down menu opens showing ‘All,’ ‘Allowed,’ ‘Pending,’ ‘Denied,’ and ‘Others.’ Ian clicks on ‘Allowed.’ |
| We can then apply that and it'll dynamically update. | Ian is in the top right-hand corner of the screen. Ian clicks on the ‘Apply’ button at the bottom of the interactive box. The screen re-loads and the graph changes to show only lost time claims from 2015-2024. |
| You'll notice that we have our filters applied section right here. | Ian is in the top right-hand corner of the screen. He hovers his mouse lower on the screen where it says ‘Filters applied,’ and shows buttons that say ‘Between 01/01/2015 and 07/31/2024,’ ‘Claim Type: Lost time,’ and ‘Claim Status: Allowed,’ with x’s next to them. |
| If we wanted to eliminate some of those filters, we can simply just click on those and remove them. | Ian is in the top right-hand corner of the screen. Ian clicks on the x’s next to the buttons. The buttons disappear and the graph above it changes in response. |
| When I remove the date filter you can see it goes back to 2012. All the data that's available encompassed, should you have history that far will go back to 2012. | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the graph which now shows all claims from 2012 to 2024, including no lost time and lost time claims. |
| You can see that we're also able to click on a bar in the graph. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over each individual bar in the graph and the mouse changes to be able to click on each year. |
| So, if I wanted to, say, look at 2023, I can click on that bar and it's going to look at 2023. | Ian is in the top right-hand corner of the screen. Ian clicks on the ‘2023’ bar in the graph and the page re-loads to show all claims between January 2023 and December 2023. |
| If I wanted to look at November. I can click on that bar, it'll look at November. | Ian is in the top right-hand corner of the screen. Ian moves his mouse over the November 2023 bar in the graph and clicks on it. The page re-loads to show a new graph that shows claims each week in November 2023. |
| Every time we do this and click on the information, the detailed data updates down below as well. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the ‘Filters applied’ section below the graph where a button has appeared that says ‘Between 11/01/2023 and 11/30/2023.’ He clicks the x next to the button and the graph re-loads to show all claims from 2012 to 2024. |
| So, right now, we're looking at information by registration date. So, if we wanted to change that, we can actually change the way that this is driven, and instead of looking at the date the injury was registered, | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the ‘Date’ field underneath ‘Drivers.’ |
| we can look at the date the injury occurred. So, now we're looking at accident date. | Ian is in the top right-hand corner of the screen. Ian clicks on the ‘Date field’ and a drop-down menu appears that says ‘Accident Date’ and ‘Registration Date.’ Ian clicks ‘Accident Date.’ |
| We can apply that and it'll dynamically update. | Ian is in the top right-hand corner of the screen. Ian clicks on the ‘Apply’ button at the bottom of the interactive tool. The graph re-loads to show all claims by accident date from 2012 to 2024. |
| Okay. So I'll move over to our claims cost graph. | Ian is in the top right-hand corner of the screen. Ian moves his mouse up and clicks on ‘Claims overview’ in the top menu of the screen. A drop-down menu appears that says ‘Claims count’ and ‘Claims cost.’ He clicks on ‘Claims cost.’ |
| So, again, on our claims cost graph, you can see everything's sort of laid out the same way. | Ian is in the top right-hand corner of the screen. The graph re-loads and shows the cost of claims in millions of dollars by year from 2018 to 2024. The claims are broken down into ‘Loss of earnings (LOE),’ ‘Health care’ and ‘Others.’ |
| We have the same filters here that we can look at. | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the filters in the left-hand side interactive tool. |
| And, right now, we bucket our costs based on three buckets: our loss-of-earnings, health care, and then everything else falls under ‘others.’ | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the legend for the bar graph explaining the different types of claim costs. |
| When we do get to the details data down below, we do have the groups here. | Ian is in the top right-hand corner of the screen. Ian scrolls down on the page. A table appears showing each claim number, claimant, accident, claim status, claim type, benefit month, benefit group, benefit type and benefit amount. |
| But then, we also break down those benefit types so if you do have other benefit types, it will be broken down here. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over each column in the table. |
| Again, we can change the filters that we're looking at. We can look at all the information that we wanted to see. | Ian is in the top right-hand corner of the screen. Ian scrolls back up on the page to the interactive tool on the left-hand side of the page. |
| And, right now, we're looking at by benefit date. So, these are the dates that the payments have gone out the door. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the ‘Benefit Date’ label in the x-axis of the graph. |
| So, in this example, if I had an injury in 2018 and I was receiving payments for my injury all the way until 2024, the payments would show up under the appropriate year from which I received those payments for my client. | Ian is in the top right-hand corner of the screen. Ian moves his mouse over to the 2024 bar in the graph, and then hovers it over each year across the graph. |
| But now we can change that again, change the way we look at it. | Ian is in the top right-hand corner of the screen. Ian moves his mouse to the interactive tool and clicks on ‘Date’ underneath ‘Drivers. A drop-down menu appears showing ‘Accident Date’ and ‘Benefit Date.’ |
| So, rather than looking at this by benefit date, I can now look at this by accident date. | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Benefit Date.’ |
| We apply that change. So now, we're looking at the total cost by benefit date. So, in that example I just gave previously, if I had an injury in 2018, | Ian is in the top right-hand corner of the screen. Ian clicks on the ‘Apply’ button at the bottom of the interactive tool. The graph re-loads to show all claims by accident date from 2018-2024. |
| my life to date claim costs will show up in the 2018 bucket now – not broken down across all the years. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the 2018 bar in the graph. |
| Again, all the detailed information down below is updated. | Ian is in the top right-hand corner of the screen. Ian scrolls down on the page to the table below where it breaks down the information. |
| So, you can see by default we show just five rows at the bottom. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the different columns in the table. |
| We can change that if we want. | Ian is in the top right-hand corner of the screen. Ian clicks on the drop-down menu next to ‘Display max. rows:’ which currently says ‘5.’ |
| We can show a number of different rows. | Ian is in the top right-hand corner of the screen. Ian clicks on ‘100’ in the drop-down menu and the table re-loads with 100 rows of data. |
| And you'll also notice that the claim numbers are hyperlinked. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over a claim number in the ‘Claim number’ column on the far-left of the table and the mouse changes to be clickable. |
| So, we can click on a specific claim, and it'll bring us up the details for that one specific claim. | Ian is in the top right-hand corner of the screen. Ian clicks on the claim number and a new page loads showing the claim details for that claim. |
| So, we can start to see what are the total days lost? What are the total claim costs for this claim? What are the specific injury details surrounding this one specific claim? And then again, the total life to date costs. | Ian is in the top right-hand corner of the screen. Ian scrolls down on the page to show more details including injury details and claims cost, which is broken down into a graph showing the claim cost by year. |
| You'll also notice as we've gone through these first two graphs, when we get down to the detailed data down below, we only are able to display about eight to 10 columns per graph, and that's just for aesthetic purposes. | Ian is in the top right-hand corner of the screen. Ian scrolls back up on the page and clicks ‘Go back’ in the top right-hand corner of the screen. The previous page loads and he scrolls back down to the table at the bottom of the page. |
| We also have the ability to download this information. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the ‘Download’ button below the graph. |
| So, when we download this information, we can download it either the image that we're seeing above – so the graph image at the top | Ian is in the top right-hand corner of the screen. Ian clicks ‘Download,’ and a drop-down menu appears showing ‘Download graph as: PNG image, JPG Image, SVG Image, CSV Data,’ and ‘Download detail data as: CSV data.’ |
| – or we can download the CSV data down below. So when we download that CSV data for the details at the bottom, | Ian is in the top right-hand corner of the screen. Ian moves his mouse down to ‘CSV data’ at the bottom of the drop-down menu and clicks it. |
| we can then open that up and it'll open up an Excel file for you. | Ian is in the top right-hand corner of the screen. A downloads box opens in the top right-hand side of the screen. Ian clicks ‘Open’ to open the downloaded file. |
| And you'll notice when we open that up, now, we're not limited to the eight to 10 columns that are visible on screen. | Ian is in the top right-hand corner of the screen. An excel spreadsheet opens showing every claim and details for each claim. |
| There is about close to 40 columns of information available per claim. | Ian is in the top right-hand corner of the screen. Ian scrolls to the right in the excel spreadsheet. He then closes the spreadsheet. |
| Okay. So, we'll go back and start to look at some more graphs that we have available here. | Ian is in the top right-hand corner of the screen. The previous webpage is open on the screen. |
| So, on our ‘injury details,’ we have a couple of different graphs here. | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Injury details’ in the top menu on the page. A drop-down menu opens showing ‘Leading types of claims,’ ‘Days lost,’ ‘Claims receiving loss of earnings benefits,’ and ‘Employed at end of return to work plan.’ |
| So, we'll start with our leading types of claims. So, when we're on our leading types of claims graph we're looking at the injuries that have occurred and the specific medical coding that gets put on those claims. So, organizationally, we put the medical coding on those claims – for all of our lost time allowed claims. | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Leading types of claims.’ A table loads in the place of the bar graph showing the leading types of claims as of July 31, 2024. |
| So you can see that we've locked our filters to last time allowed claims here. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the interactive box on the left-hand side of the screen where it says, ‘Type: Lost time,’ ‘Status: Allowed,’ and ‘COVID-19: No Filters Applied,’ underneath ‘Claims.’ |
| And the information has been brought up by default using our nature of injury category | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the table where the first column shows ‘Nature of Injury Category.’ |
| and our total cost. So, here we're looking at the types of injuries that are costing the most. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the second column in the table that shows ‘Total cost.’ |
| We can change the way that we're looking at it. | Ian is in the top right-hand corner of the screen. Ian moves his mouse to the interactive tool box on the left-hand side of the screen where it says ‘Characteristics: Nature of injury,’ ‘View by: Category,’ and Sort by: Cost,’ underneath ‘Drivers.’ |
| So, right now, we're looking at the nature of injury category. | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Nature of injury,’ and a drop-down menu opens showing ‘Part of body,’ ‘Nature of injury,’ ‘Source of injury,’ ‘Event’ and ‘Occupation.’ |
| If we wanted to, we can change it to, say let's look at occupation. | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Occupation.’ |
| And then rather than by looking at it by cost, we can look at it by count | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Sort by: Cost,’ and a drop-down menu opens showing ‘Cost,’ and ‘Count.’ Ian clicks on ‘Count.’ |
| and we can apply that. | Ian is in the top right-hand corner of the screen. Ian clicks on the ‘Apply’ button at the bottom of the interactive tool box. |
| And now we're looking at the most frequent occupation categories to be injured. | Ian is in the top right-hand corner of the screen. The table re-loads to show the leading types of claims by occupation category and claim count. |
| But let's say we wanted to drill down on that even further. So, now rather than looking at categories, we can, say ‘I want to go down to the code level.’ | Ian is in the top right-hand corner of the screen. Ian clicks on ‘View by: Category,’ under ‘Drivers.’ A drop-down menu opens showing ‘Category,’ ‘Subcategory,’ and ‘Code.’ Ian clicks on ‘Code.’ |
| And when we apply that, | Ian is in the top right-hand corner of the screen. Ian clicks on the ‘Apply’ button at the bottom of the interactive tool box. |
| now we're looking at the four-digit NAICS codes that are getting injured the most frequently. | Ian is in the top right-hand corner of the screen. The table re-loads to show the leading types of claims by occupation NAICS code and claim count. |
| And that can be done for any one of these characteristics all the way down to the code level. | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Characteristics: Occupation,’ underneath ‘Drivers,’ and a drop-down menu opens showing ‘Part of body,’ ‘Nature of injury,’ ‘Source of injury,’ ‘Event,’ and ‘Occupation.’ |
| Again, all the information is in the details down below. | Ian is in the top right-hand corner of the screen. Ian scrolls down to the bottom of the page to show the table that breaks down the information for each claim. |
| You'll notice that some of these claims say ‘Not coded,’ and that's just because those newer claims may have a delay in the time from the entitlement is allowed on them, and the time that the coding gets added to those specific claims. So, for that time period where nothing has been entered, we just identify those as not coded, but as we refresh the data every month, that information will get populated once it does get entered into the system. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the ‘Nature of injury Category,’ column, the ‘Source of Injury Category,’ column and the ‘Occupation Category’ column, where some of the rows say ‘Not coded.’ |
| Okay, so next we will take a look at our days lost. | Ian is in the top right-hand corner of the screen. He scrolls back up to the top of the page and clicks on ‘Injury details,’ in the top menu. A drop-down menu opens showing ‘Leading types of claims,’ ‘Days lost,’ ‘Claims receiving loss of earnings benefits,’ and ‘Employed at end of return to work plan.’ |
| So, our days lost information. So, here we're looking at our total days lost by accident here. | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Days lost.’ The page re-loads to show a line graph showing the total days lost from 2018 to 2024. |
| So, this is a graph going back to 2018, and we see the total days lost by accident year. | Ian is in the top right-hand corner of the screen. Ian moves his mouse across each year in the graph. |
| But let's say we wanted to drill into that a little further. So, now we can take a look and, say, in 2023, I can click on that, and it'll take me to the details for 2023. | Ian is in the top right-hand corner of the screen. Ian clicks on the dot in the line graph representing the number of days lost in 2023. |
| So each dot on the screen represents a specific claim. | Ian is in the top right-hand corner of the screen. The graph re-loads to show a scatter plot showing the number of days lost for each claim by accident date and claim type. |
| The claims in blue are claims that are no longer receiving loss of earnings benefits. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the legend where it says ‘Claim not on benefits,’ next to a blue dot. |
| The dots in orange are claims that are receiving loss of earnings benefits. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over a dot in orange near the top of the graph. |
| And the green dotted line is the average day's loss for all of those claims. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse across the green dotted line in the scatter plot. |
| Again, we can look at this information all the details down below. | Ian is in the top right-hand corner of the screen. Ian scrolls down to show the table at the bottom of the page that breaks down the details for each claim. |
| If we wanted to go back, we can we can click on the back button | Ian is in the top right-hand corner of the screen. Ian scrolls back up and clicks on a button that says ‘Go back,’ in the top right-hand corner of the scatter plot. |
| and it'll take us back to the year-over-year view. | Ian is in the top right-hand corner of the screen. The page re-loads to show the line graph of total days lost per year. |
| All right. So, we have our claims receiving wage loss benefits. | Ian is in the top right-hand corner of the screen. Ian clicks on the ‘Injury details,’ tab in the top menu on the screen. A drop-down menu appears showing ‘Leading types of claims,’ ‘Days lost,’ ‘Claims receiving loss of earnings benefits,’ and ‘Employed at end of return to work plan.’ He clicks on ‘Claims receiving loss of earnings benefits.’ |
| So, this takes a look at the claims that are receiving with wage loss benefits by accident year. | Ian is in the top right-hand corner of the screen. The page re-loads to show a line graph depicting the percentage of claims receiving loss-of-earnings benefits by accident year. |
| So, we can see in 2021, 2.4 per cent of those claims are receiving wage loss benefits. And which claims are those? So, we can look at those specifically. | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the line representing the percentage of claims receiving loss-of-earnings benefits in 2021. |
| We also have information about return-to-work services. | Ian is in the top right-hand corner of the screen. Ian clicks on the ‘Injury details,’ tab in the top menu on the screen. A drop-down menu appears showing ‘Leading types of claims,’ ‘Days lost,’ ‘Claims receiving loss of earnings benefits,’ and ‘Employed at end of return to work plan.’ He clicks on ‘Employed at end of return to work plan.’ |
| So, here if there's been an injury that has gone through our return-to-work services, we look at that and we can see which ones have completed a return to work plan. | Ian is in the top right-hand corner of the screen. The page re-loads to show a bar graph that shows the percentage of return to work cases closed for each year from 2018 to 2024. |
| So, right now, it's being driven by accident year. So, the injuries that have gone through a return-to-work services plan and what was the result of those return-to-work services plans by accident year | Ian is in the top right-hand corner of the screen. Ian moves his mouse to the interactive tool box on the left-hand side of the screen and circles around ‘Year: Active Year,’ under ‘Drivers.’ |
| Or, we can look at it by the closure year. So, the year that they were in in the return-to-work services’ care, when did those close? | Ian is in the top right-hand corner of the screen. Ian clicks on ‘Accident Year,’ and a drop-down menu opens showing ‘Accident Year,’ and ‘RTW Services Closure Year.’ Ian clicks on ‘RTW Services Closure Year.’ |
| And now we can start to look at that based on the closure year if it's more relevant to for you to look at it this way. | Ian is in the top right-hand corner of the screen. Ian clicks on a button at the bottom of the interactive text box that says ‘Apply.’ The graph re-loads to show the percentage of return-to-work-cases closed by closure year. |
| All right, so we have some premium information available. | Ian is in the top right-hand corner of the screen. Ian clicks on the next tab in the menu at the top of the page called ‘Premiums.’ |
| So, on the premiums side, we have our information that looks at our current year and isolates the current year at the top. So, we have our current classification details as well as our current premium rate and predictability, and then our year-to-date insurable earnings premiums and reporting that has been done. | Ian is in the top right-hand corner of the screen. The page re-loads to show tables displaying last year’s premiums, premium rate history. Ian circles his mouse around the table displaying premium rate information for ‘Last Year- 2024.’ |
| We also have all of our historical information down below, and, again, this will go all the way back to 2012. | Ian is in the top right-hand corner of the screen. Ian scrolls down and circles his mouse around the table showing the premium rating history. |
| When we were on the dashboard, there was a link under the premium section. And then on this premiums page, we also have a link here: ‘Learn how reducing your workplace injuries and helping injured workers get back to work sooner could help lower your premium rate.’ | Ian is in the top right-hand corner of the screen. Ian scrolls back up to the first table showing last year’s premiums. He highlights a sentence below the table that says, ‘Learn how reducing your workplace injuries, and helping injured workers get back to work sooner, can help lower your premium rate.’ The words ‘lower your premium rate’ are hyperlinked. |
| So, we can click on that link, and it will take us to our premium rate calculator. | Ian is in the top right-hand corner of the screen. Ian clicks on the hyperlink on the words ‘lower your premium rate.’ |
| So, here we're looking at our current premium rate. So, the premium year that we're currently in and all the details that are surrounding our current premium rate, what's the class rate, what's the current premium rate that we're paying and what's our projected rate. And then we have our summary details that have gone into the calculation of that specific rate for that six-year premium rating window. | Ian is in the top right-hand corner of the screen. The page re-loads to show the premium rate calculator. At the top of the page is a table showing ‘Your rate information,’ including classification details, current rating details and claim summary from 2017 to 2022. Ian circles his mouse around the information in the table. |
| We have some high-level explanations on what our premium rates are and how our premium rates are calculated. | Ian is in the top right-hand corner of the screen. Ian scrolls down on the page to show a box with the title ‘How are premiums calculated?’ The box includes information about factors used to calculate your premium rate, including class rate, predictability, claims and total days lost (claim cost). |
| Then, for larger employers that have a number of claims, we can go in here and start to look at how we can make an impact and how we can reduce our premium rate. | Ian is in the top right-hand corner of the screen. Ian scrolls down further on the page to show an interactive tool with the title, ‘How can you make an impact on your future premium rate?’ There are two buttons users can click – ‘Claims’ and ‘Days Lost.’ Below that is a slider users can move to see how a decrease/increase could impact their premium rate. |
| So, here you can see we're driven by claims. So, let's say if I'm able to reduce my future claims by, let's say 10 per cent. What is that going to do for my premium rate? | Ian is in the top right-hand corner of the screen. Ian moves his mouse to the slider and moves the circle to the left, decreasing future claims by 10 per cent. |
| I let go and we can see that it's resulted in a 10 per cent decrease in my premium rate because it can result in fewer injuries and fewer days lost. | Ian is in the top right-hand corner of the screen. Ian let’s go of the mouse and a calculation appears below the slider showing the change in projected premium rate. There is a table below that showing the projected premium rate would decrease by 10 per cent, the number of injuries would be 218 less and the number of days lost would be 696 fewer. |
| So now, as we start to go through now, how can I make that happen? So, everybody can look and say, ‘how can I improve my premium rate?’ | Ian is in the top right-hand corner of the screen. Ian scrolls down on the page. Below the table is information about how to improve your premium rate. |
| So, we have a link to our leading types of claims graph. So, this will take us back to that graph we just looked at and start to look at our injury history and how we can, say, move forward with prevention of those claims and reducing those injuries. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over a link to the leading types of claims graph. |
| We have a link to our Health and Safety Excellence program, where we can join our Health and Safety Excellence program. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the next block of text which talks about investing in health and safety and includes a link to the WSIB’s Health and Safety Excellence program. |
| We have a link to our Health and Safety Community webpage, where we have access to all of our health and safety partners. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the next block of text which talks about investing finding information on how to connect with health and safety partners, which includes a link to the Health and Safety Community webpage. |
| And we have a link to our Return-to-Work page so we can help workers get back to work sooner. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the next block of text which talks about how you can help employees return to work sooner, which includes a link to the WSIB’s return to work page. |
| Okay, so a couple more pieces of information that we have available. So, under our ‘Need more?’ we have our ‘View business reports.’ | Ian is in the top right-hand corner of the screen. Ian scrolls back to the top of the page and clicks on the ‘Need more?’ tab in the top menu. A drop-down menu opens showing ‘View business reports,’ ‘Employer Classification Manual,’ ‘Glossary,’ ‘FAQ,’ ‘User guide,’ and ‘Health and Safety Partners.’ Ian clicks on ‘View business reports.’ |
| So, under ‘View business reports,’ here we have access to a number of different types of reports. | Ian is in the top right-hand corner of the screen. The page re-loads to show two type of reports with fields users can select to specify what kind of support they want to view under ‘My business reports’ or ‘Summary profile.’ |
| So, on the left side, we have your specific business reports. | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the left-hand side box which has fields users can select to show their business reports. |
| And on the right side, we have summary level business reports. | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the right-hand side box which has fields users can select to show their summary profile. |
| So, we can say, ‘I want to see a summary profile report for Schedule 1.’ | Ian is in the top right-hand corner of the screen. Ian clicks on the field ‘Profile: Schedule” under ‘Summary profile’ in the right-hand side box. A drop-down menu opens showing ‘Schedule,’ ‘Classification,’ ‘Class/Subclass,’ ‘NAICS,’ ‘Pre-2020 classification,’ Industry,’ and ‘Types of Business.’ Ian clicks on ‘Class/Subclass.’ |
| I want to see a summary profile report for manufacturing. | Ian is in the top right-hand corner of the screen. Ian clicks on the field ‘Select: A-Agriculture.’ A drop-down menu opens showing all the different classes and subclasses under the North American Industry Classification System. Ian clicks ‘All E – Manufacturing.’ |
| I want to see a summary profile report for a specific NAICS code. | Ian is in the top right-hand corner of the screen. Ian clicks on the field ‘Profile: Schedule.’ A drop-down menu opens showing ‘Schedule,’ ‘Classification,’ ‘Class/Subclass,’ ‘NAICS,’ ‘Pre-2020 classification,’ Industry,’ and ‘Types of Business.’ Ian clicks on ‘NAICS.’ |
| So, we can just click on whichever one we would like. | Ian is in the top right-hand corner of the screen. Ian clicks on the field ‘Profile: Schedule.’ A drop-down menu opens showing ‘Schedule,’ ‘Classification,’ ‘Class/Subclass,’ ‘NAICS,’ ‘Pre-2020 classification,’ Industry,’ and ‘Types of Business.’ Ian clicks on ‘Class/Subclass.’ |
| We click on ‘View.’ | Ian is in the top right-hand corner of the screen. Ian clicks on the button ‘View’ below the fields users can select. Tables appear below the tool showing the class profile for Class A – Agriculture. |
| It'll give us that specific view. | Ian is in the top right-hand corner of the screen. Ian scrolls down to show more of the tables including the claims and premiums for the class. |
| We can also look at your business profile. So, here we can say, ‘I want to view my business profile.’ | Ian is in the top right-hand corner of the screen. Ian scrolls back up and hovers his mouse on the field ‘Report: Business profile,’ in the ‘My business reports,’ box. |
| So, we can click on ‘View.’ | Ian is in the top right-hand corner of the screen. Ian clicks on the button ‘View’ below the fields users can select. |
| And it'll give us your specific information and your history. | Ian is in the top right-hand corner of the screen. Ian scrolls down to show more of the tables including the claims and premiums for your business. |
| We can click on and look at our workplace injury summary report. So, businesses that use workplace injury summary reports in bidding processes, we can view those reports here. | Ian is in the top right-hand corner of the screen. Ian scrolls back up to the ‘My business reports’ box and clicks on ‘Report: Business profile.’ A drop-down menu opens showing ‘Business profile,’ and ‘Workplace injury summary request.’ Ian clicks on ‘Workplace injury summary request.’ |
| We can even filter out the COVID-19 claims that do not fall under specific employer responsibility and only were into collective liability. So, we can even exclude those claims from your workplace injury summary report. | Ian is in the top right-hand corner of the screen. Ian clicks on the field ‘COVID-19: No Filters Applied.’ A drop-down menu appears showing ‘No Filters Applied,’ and ‘Exclude COVID-19 claims.’ Ian clicks on ‘Exclude COVID-19 claims.’ |
| We can view it and it'll give us that information in that view. | Ian is in the top right-hand corner of the screen. Ian clicks on the button ‘View’ below the fields users can select. Ian scrolls down to show the workplace injury summary report, including tables that shows risk profile by predominant class and injury history by class. |
| You can also print these to PDF as well. Again, there's a number of different links that we have available here. | Ian is in the top right-hand corner of the screen. Ian scrolls up to the top of the page and clicks on the ‘Need more?’ tab in the top menu. A drop-down menu opens showing, ‘View business reports,’ ‘Employer Classification Manual,’ ‘Glossary,’ ‘FAQ,’ ‘User guide,’ and ‘Health and Safety Partners.’ |
| So, you can link out to our employer classification manual to get details about that. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the ‘Employer Classification Manual’ option in the drop-down menu. |
| We have a glossary, an FAQ and a user guide as well, and a link to our health and safety partners. | Ian is in the top right-hand corner of the screen. Ian hovers his mouse over the ‘Glossary’ option, then the ‘FAQ’ option, then the ‘User guide,’ option and finally the ‘Health and Safety Partners’ option. |
| One more piece of information that we will look at is we have over here. We can look at our business details. | Ian is in the top right-hand corner of the screen. Ian moves his mouse to the top-right hand corner and clicks on ‘Hello Company Retail Inc.’ A drop-down menu opens showing ‘Business details,’ ‘Public statistics,’ ‘Switch accounts,’ and ‘Return to online services home.’ He clicks on ‘Business details.’ |
| So, here, when we click on our business details, we have a summary level information of the business details that WSIB has. | Ian is in the top right-hand corner of the screen. The page re-loads to show details about the business, including contact information and business accounts. |
| So, we have all of our mailing addresses. | Ian is in the top right-hand corner of the screen. Ian circles his mouse around the first box which shows the business’s contact information, including mailing address. |
| What specific accounts are in our business, our current classification coverage that's under this account, as well as all the business addresses that we have. So, if there's different branch locations, we would have all of those listed here. | Ian is in the top right-hand corner of the screen. Ian scrolls down to show the next box which has information about the business accounts, including active business activities and business locations. |
| Okay. So, I think that covers everything. Is there any questions. I can't see the chat right now. I don't know if there's any questions over there. | Ian is in the top right-hand corner of the screen. Ian scrolls up to the top of the webpage. |
| There are no questions okay. No questions, Ian. | Sonia Arruda appears in the top-right hand corner of the screen. |
| Okay. Perfect. So, what I will do is I will also put in the chat an email address that you can reach out. So, if you do have any questions, if you do think of something after the fact, or if you wanted to reach out with any ideas or things that could use updating when you're using it, please feel free to reach out. So, that’s [email protected]. So again, you can reach out there if you have any questions, feel free. It typically comes to me, so it'll be me responding to you. So, feel free to email there any time. Okay, so I think that's about it. | Sonia reappears in the top right-hand corner of the screen. |
| Okay. Well, I don't I don't think there are. Oh, Sonia, you're I wonder if they can see the chat. The chat function for them is, is, disabled, which I didn't realize. I forgot we use a Q&A here, but I don't know if you changed it to everybody if they can see. But, Ian, you did mention it out loud, so that's good. It's compass – C, O, M, P, A, S, S – [email protected], just in case you can't see it. And I think that then if we don't have any questions, it looks like that has brought us to the end of the presentation. | Jennifer Singleton appears in the top right-hand corner of the screen. |
| So, thank you very much for participating and have a great day. | The WSIB logo appears on the screen. |