Health care benefits

We are here to help you recover after a workplace injury or illness. We pay for all approved health care costs related to your claim, even if you have not missed time at work and even if you have insurance coverage. The health care benefits we can provide include:

  • medical treatment
  • hospitalization, including emergency care and surgery
  • prescription drugs
  • medical devices and orthotics
  • equipment and supplies
  • reasonable travel and accommodation expenses associated with your work-related injury or illness

We’ll let you know more about each health care benefit and how each benefit is paid. In most cases, we’ll pay your health care provider (e.g., physiotherapist, pharmacist) directly.

If you have a workplace injury or illness, your primary health care provider will guide you to get appropriate treatment that we cover. If you need additional help to find a specialized health care provider, you can search our programs of care directory or our community mental health network psychologist directory. These directories provide some suggested health care providers that are registered with us and in your region.

Prescription drug expenses

Most of the time, pharmacies can bill us directly online for claim-related medications. If the pharmacist has questions about this, they can read filling prescriptions at the pharmacy or call for help.

It’s best if your pharmacy bills us directly, but if for some reason they can’t, we will reimburse you for out-of-pocket costs. If this happens, you need to fill out the Medication Reimbursement Form (PDF 0806A) and submit your receipts. You can send the form to us through our website, along with scanned copies or photos of your receipts.

Clothing allowance

If you wear or use a medical device (e.g., brace, wheelchair or prosthesis) because of your work-related injury, you may be eligible for a clothing allowance. We’ll pay you this allowance every year to repair or replace clothing damaged by your device. You can apply for a clothing allowance online.

Health care equipment and supplies

We pay for approved health care equipment and supplies. This may include:

  • assistive devices (e.g., walkers)
  • braces and supports
  • other medical supplies (e.g., wound care supplies)
  • adjustable bed frames and mattresses.

Use our address search tool to find health care equipment and supplies.