eRecruitment support

If you are experiencing technical issues, please check the following tips to solve some of the more common problems:

  • The system will allow you to upload only one document. Please ensure that your resume, cover letter and any other documentation are submitted as one document only. Microsoft Word and PDF formats are preferred. Also note that larger file sizes will take more time to upload than smaller documents. When attaching documents, please ensure that the file names do not contain special characters, symbols or accent symbols (e.g. : \ / ? * [ ]), otherwise the document will not be accepted.
  • If you are asked to respond to a questionnaire, the system will not accept your application until you have responded to all the questions. Please check that you have not omitted any responses.
  • You may only apply once to each Job opening (posting). You may save your application before submitting it and return to it, complete it and submit it later. However, please note that applications will only be accepted while the posting is still open (i.e. the closing date has not passed).

If you continue to experience difficulties:

  • Read the Frequently asked questions
  • Call us at 1-800-387-0750 or 416-344-1000 (TTY: 1-800-387-0050) between the hours of 7:30 a.m. to 5 p.m. EST, Monday to Friday and a Customer Service Representative will be happy to help you.