Getting your cheque
If you receive claim payments by cheque, we’ll be sending them by courier and you should get them within 10 business days.
Appealing a decision
Appeals timelines will be extended due to the Canada Post disruption. We’ll determine the timeline of the extension once we know more about the duration of the disruption.
Receiving access to your file
We’ll send copies of claim files electronically, where possible. Please contact us if you need a copy of your claim file and we can send it to you electronically.
Minimizing the impact of the service disruption
- People with claims can:
- report an injury or illness online
- sign up for direct deposit for wage-loss benefit payments
- get information about claims anytime including status, checking benefits and payment information online
- submit requests for reimbursement of health care or drug related expenses online
- apply for a clothing allowance or submit return to work expenses. Please keep the original receipt for your records if you’re submitting a scanned copy or photo of a receipt.
- Businesses:
- report an injury or illness online, please avoid using a PDF copy.
- use our online services to submit information, send us a message, report premiums or make a payment.
- Health care providers:
- sign up for direct deposit and use our online, fax and telephone services to submit information.
You can also use our online services to report an injury or illness, send us documents, or send us a message. If you have other questions, contact us.
We will provide further updates, as they become available.
Updated: September 26, 2025