Online services for providers

There is a fast and secure way for providers who work with us to register for WSIB services, bill us and get paid online. 

Use the WSIB services on the TELUS Health provider portal so that you can spend less time on paperwork, and more time on doing what matters most – helping people with workplace injuries and illnesses.

Learn more and register for TELUS Health WSIB services.



Questions about the WSIB services at TELUS Health

What are the benefits of this billing and payment system?

The benefits for how you register for WSIB services and get paid means you can:

  • associate (link) your account as an organization or individual provider 
  • add mailing/service locations/bank accounts to my locations 
  • take advantage of centralized billing capabilities that are now available 
  • submit bills on behalf of an associated provider 

The features and functionality on the TELUS Health provider portal are optional for existing users so you choose when you are ready to use them.

Why should I register for online billing on the TELUS Health Portal and who should I contact if I have any questions?

There are a number of benefits when you register for online billing including a quicker reimbursement, and the ability to track your payment status as well as you’re your historical payments online at any time. We encourage you to switch to online billing to take advantage the many new features and benefits on the provider portal. 

You can call the TELUS Health Solutions Help Desk at 1-866-240-7492. 

What number should I call if they do not understand my remittance statement?

They can call the WSIB’s toll-free payment inquiry hotline at 416-344-1000 or 1-800-387-0750 (TTY: 1-800-387-0050), Monday to Friday from 7:30 a.m. to 5 p.m.

What is the reason behind changes and upgrades made to the TELUS Health provider portal?

To make it easier to work with us. We’ve updated the electronic services for the providers we work with.

This service on the TELUS Health provider portal is available to the health care providers we work with and any business that provides recovery or return-to-work services including college, taxi companies or pharmacies.

Does the billing and payment cycle affect what is billed to the Ministry of Health and what types of services can providers submit electronically?

For providers, the payment system applies to payment of medical reports and services billed as set out in the WSIB Physician Fee Schedule. It does not affect what providers bill to the Ministry of Health and Long-Term Care for services provided to injured/ill workers.

The system has the capacity to allow providers to submit their payment requests for treatment services electronically. Providers that can submit the Form 8, Form 26 and FAF can submit the reports using the eProvider Reporting Service.