FAQs for business accounts

FAQs

How long will WSIB offices be closed?

Our offices will be closed to the public until further notice as we continue to monitor and follow the guidance of provincial and national health authorities to ensure we are able to protect the health and safety of our employees and continue to serve the people of Ontario.

What is the best way to pay my premiums?

Please send us your payment online through:

  • your online banking or financial institution
  • credit or debit using Paymentus

You may still send cheques to P.O. Box 4115 Station A Toronto M5W 2V3.

Please don’t mail your cheque directly to the WSIB. All businesses, including Schedule 2 organizations must include the account number on the cheque.

Do I still need to register my business within 10 business days of hiring my first employee?

Yes, the quickest and easiest way to register your business is online using our online services. For more information, email us at employeraccounts@wsib.on.ca.

Will I be able to register my business while your offices are closed?

Yes, you can register with us online using our online services. See more information on registering your business.

How long will it take to have my business registered?

Submit your registration information using our online services, we will contact you when your registration is complete.

I am having financial issues and I'm unable to pay premiums what should I do?

If you are having trouble paying your premiums, please email us at employeraccounts@wsib.on.ca.

How do I submit an address change?

Use our online services to make changes to your address. 

I’m not able to access information on your website, who can assist me?

If you are having trouble accessing information on our website, you can request documents or other communication material in an alternative format or provide feedback on your experience with us using our accessibility request and feedback form online.

I'm having trouble using your online services, who can I contact for help?

If you have an online services account and have a question, please send us an email at eServicesSupport@wsib.on.ca.

Does the six-month time limit to file a claim for benefits after a workplace injury or illness still apply during the COVID-19 pandemic?

Yes, the temporary suspension of the six-month time limit for injured or ill people to file a claim for benefits has now ended. 

This means that any time limits that would have expired between March 16, 2020 and September 13, 2020 are now back in effect.

The following two scenarios show how the suspension of this time limit would apply:

Scenario 1
You are injured at work on May 1, 2020. You would have six months from September 14, 2020 to file a claim. The deadline to file the claim would therefore be March 14, 2021.

Scenario 2
You are injured at work on September 29, 2019. The time limit for you to file a claim was set to expire on March 29, 2020. The six-month time limit would be paused on March 16, 2020 and re-started on September 14, 2020. Therefore, the new deadline to file a claim would be September 27, 2020.

Does the usual three-day time limit for employers to report an injury or illness still apply during the COVID-19 pandemic?

Yes. We expect businesses to make all reasonable efforts to report any injuries or illnesses within the expected timelines. If you are not able to report within the three-day time limit, please call us to explain why you are not able to meet the usual time limit. If you have a reasonable explanation, we may extend these time limits.

I want to object to a claim or account decision – does the regular time limit apply?

Yes, you have six months from the date on your decision letter to object to a WSIB decision (or 30-day time limit for return-to-work decisions).

The following two scenarios show how the suspension of these time limits would apply:

Scenario 1
You received a letter denying your claim on April 3, 2020. If you object to this decision, you would have six months from September 14, 2020 to submit your intent to object. The deadline to object would therefore be March 14, 2021.

Scenario 2
You received a letter denying your claim on September 29, 2019. The time limit to object was set to expire on March 29, 2020. The six-month time limit was paused on March 16, 2020 and re-started on September 14, 2020. Therefore, the new deadline to object would be September 27, 2020.

Does the 10-day time limit to report a material change in circumstances still apply during the COVID-19 pandemic?

We expect businesses and injured or ill people to make all reasonable efforts to report a material change within 10 days.

Does my business need to be registered with the WSIB to be eligible for the COVID-19 Worker Income Protection Benefit?

No, you do not need to be registered with the WSIB to be eligible for the COVID-19 Worker Income Protection Benefit. To be considered for a reimbursement you must complete and submit an application

Visit Ontario.ca/covidworkerbenefit or contact the Ministry of Labour, Training and Skills Development at 1-888-999-2248 for more information.

Are WSIB premiums being used to reimburse businesses for the COVID-19 Worker Income Protection Benefit?

No, the Government of Ontario is providing funding to the WSIB to administer the program. This is not a WSIB program and will not be funded by the WSIB’s insurance fund.

Visit Ontario.ca/covidworkerbenefit or contact the Ministry of Labour, Training and Skills Development at 1-888-999-2248 for more information.

Will any claims for reimbursement under the COVID-19 Worker Income Protection Benefit affect my experience for WSIB premium calculations?

No, claims under the COVID-19 Worker Income Protection Benefit will not impact your WSIB premium rates. The WSIB is administering the program and all funding will be provided by the Government of Ontario. 

Visit Ontario.ca/covidworkerbenefit or contact the Ministry of Labour, Training and Skills Development at 1-888-999-2248 for more information.

Is my business still eligible for the COVID-19 Worker Income Protection Benefit if we previously submitted any COVID-19 related claims to the WSIB?

Eligibility for the COVID-19 Worker Income Protection Benefit is not impacted by a business having previously submitted COVID-19 related claims to the WSIB. However, payment related to an individual employee under the COVID-19 Worker Income Protection Benefit cannot overlap with that same employee receiving a wage replacement benefit from the WSIB related to an injury or illness.  

To be considered for a reimbursement under the COVID-19 Worker Income Protection Benefit you must complete and submit an application.

Visit Ontario.ca/covidworkerbenefit or contact the Ministry of Labour, Training and Skills Development at 1-888-999-2248 for more information.

Will payments received under the COVID-19 Worker Income Protection Benefit program need to be reported as insurable earnings to the WSIB?

No, reimbursement received through the COVID-19 Worker Income Protection Benefit will not need to be reported to the WSIB as insurable earnings. 

Visit Ontario.ca/covidworkerbenefit or contact the Ministry of Labour, Training and Skills Development at 1-888-999-2248 for more information.

If an employee is absent for more than three days due to COVID-19 related reasons, will a WSIB claim automatically be filed? 

No, the COVID-19 Worker Income Protection Benefit program is independent from COVID-19 related claims submitted to the WSIB. Please review our FAQs about claims and COVID-19 to learn more about submitting a WSIB claim related to COVID-19. 

For more information on the COVID-19 Worker Income Protection Benefit program visit Ontario.ca/covidworkerbenefit or contact the Ministry of Labour, Training and Skills Development at 1-888-999-2248.