See our main COVID-19 page.
How long will WSIB offices be closed?
Our offices will be closed to the public until further notice as we continue to monitor and follow the guidance of provincial and national health authorities to ensure we are able to protect the health and safety of our employees and continue to serve the people of Ontario.
What is the best way to pay my premiums?
Please send us your payment online through:
- your online banking or financial institution
- credit or debit using Paymentus
You may still send cheques to P.O. Box 4115 Station A Toronto M5W 2V3.
Please don’t mail your cheque directly to the WSIB. All businesses, including Schedule 2 organizations must include the account number on the cheque.
Do I still need to register my business within 10 business days of hiring my first employee?
Will I be able to register my business while your offices are closed?
How long will it take to have my business registered?
I am having financial issues and I'm unable to pay premiums what should I do?
How do I submit an address change?
I’m not able to access information on your website, who can assist me?
If you are having trouble accessing information on our website, you can request documents or other communication material in an alternative format or provide feedback on your experience with us using our accessibility request and feedback form online.
I'm having trouble using your online services, who can I contact for help?
Does the six-month time limit to file a claim for benefits after a workplace injury or illness still apply during the COVID-19 pandemic?
Yes, the temporary suspension of the six-month time limit for injured or ill people to file a claim for benefits has now ended.
This means that any time limits that would have expired between March 16, 2020 and September 13, 2020 are now back in effect.
The following two scenarios show how the suspension of this time limit would apply:
You are injured at work on May 1, 2020. You would have six months from September 14, 2020 to file a claim. The deadline to file the claim would therefore be March 14, 2021.
You are injured at work on September 29, 2019. The time limit for you to file a claim was set to expire on March 29, 2020. The six-month time limit would be paused on March 16, 2020 and re-started on September 14, 2020. Therefore, the new deadline to file a claim would be September 27, 2020.
Does the usual three-day time limit for employers to report an injury or illness still apply during the COVID-19 pandemic?
We expect businesses to make all reasonable efforts to report any injuries or illnesses within the expected timelines, unless they are prevented from doing so because of the COVID-19 pandemic.
In cases where businesses are not able to meet expected timelines, we will use our discretion on a case-by-case basis to extend time limits for reporting work-related injuries or illnesses, to avoid unfairly penalizing businesses or injured/ill people for delays during the COVID-19 pandemic.
It is important that you communicate the reason(s) that you are not able to meet the timelines for reporting and providing all necessary information in a complete manner.
I want to object to a claim or account decision – does the regular time limit apply?
Yes, you have six months from the date on your decision letter to object to a WSIB decision (or 30-day time limit for return-to-work decisions).
The following two scenarios show how the suspension of these time limits would apply:
You received a letter denying your claim on April 3, 2020. If you object to this decision, you would have six months from September 14, 2020 to submit your intent to object. The deadline to object would therefore be March 14, 2021.
You received a letter denying your claim on September 29, 2019. The time limit to object was set to expire on March 29, 2020. The six-month time limit was paused on March 16, 2020 and re-started on September 14, 2020. Therefore, the new deadline to object would be September 27, 2020.
Does the 10-day time limit to report a material change in circumstances still apply during the COVID-19 pandemic?
We expect businesses and injured or ill people to make all reasonable efforts to report a material change within 10 days.