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Practices and Procedures document

Type of file

PDF

Attachment File

appeals-services-division-practices-procedures_may2024.pdf

Day of Mourning
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Health and safety statistics
Land acknowledgement
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© 2025, Workplace Safety and Insurance Board

About us
Policy
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Registration and coverage

Registration and coverage
Do you need to register with us?
Information you need to register your business
Employer Classification Manual (ECM)
Independent operators
Registration FAQs
New businesses - what you need to know
Mandatory coverage in the construction industry
Meeting your responsibilities

Premiums and payment

Premiums and payment
2025 Premium Rates
Rates from past years
Surplus rebate
How to report and pay your premiums
Understanding your rate
How to calculate your premium and insurable earnings
Premiums and payment FAQs
Reconciliation
Clearances
Business audits
Schedule 2
Experience rating programs

Account maintenance

Managing your account
Account balance and statements
Ownership changes
Changes to your business
Business activity change
Buying or selling your business
Authorizing a business representative
How to communicate with the WSIB by email
Closing your account

Claims
Injury or illness reporting
Fatality support
COVID-19 FAQs for business accounts
Occupational disease and workplace health hazards
Benefits provided to people with claims
Administrative Practice Documents

Return to work
Return-to-work responsibilities
Getting help
Co-operating in the return-to-work process
Return to work and disability resources
Service providers

Appeals
Objecting to a WSIB decision
Employer account operations decision
Review of claim file
Formal appeal
Representation
Appeal is registered
The oral hearing
Withdrawals
Appeals decision
Disagreeing with a decision of the ARO
Appeals: Common definitions

Small business
Benefits and programs

Health and safety

Health and safety
What you need to know about health and safety
First Aid Program
Health and Safety Excellence program
Check a business's safety record

Forms: Businesses

Forms: Businesses

Resources for businesses
Your Guide: services and responsibilities – business edition

Injured or ill people

Report an injury or illness
Making a claim for occupational disease
Making a claim for noise-induced hearing loss
Making a claim for COVID-19
Make a claim for work-related mental stress
Online services for your claim
Benefits
Occupational disease and survivors benefits program
Meeting your responsibilities
Administrative Practice Documents

Return to work
Responsibilities for workers
Getting help with work reintegration for workers
Co-operating in the return-to-work process
Return to work and disability resources
Service providers

Appeals
Objecting to a WSIB decision
Employer account operations decision
Review of claim file
Formal appeal
Representation
Appeal is registered
The oral hearing
Withdrawals
Appeals decision
Disagreeing with a decision of the ARO

Health and safety

Health and safety
First Aid Program
Check a business’s safety record

Forms: Injured or ill people

Forms: Injured or ill people

Resources for injured or ill people

Overview
Health care programs: Find a provider
Your Guide: Benefits, services and responsibilities – Claimant edition

Workplace fatality support

Report a workplace fatality or catastrophic accident
For families
FAIR partnership

Health care providers

Provider information

Health care information
Reporting requirements
Meeting your responsibilities

Provider fees
Health practitioner fees
Guidelines

Preferred suppliers

Preferred suppliers
Health care equipment and supplies
Information about hearing devices

Occupational disease

List of occupational diseases adjudicated by WSIB
Ontario regulation film services program

Health care programs
Community Mental Health Program
Programs of care
Interdisciplinary team program of care
Occupational health hub
Specialized recovery services
Drug benefit program
Serious injury program

Forms: Health care providers

Resources for health care providers
Health care practitioners & the WSIA
Physician learning modules

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