A day in the life of a Return-to-Work Specialist: text transcript with description of visuals

Audio	Visual
Light, engaging music. My name is Tomasz, and I’m a Return-to-Work Specialist at the WSIB.	Image of man with a pleasant smile appears. Man introduces herself – Tomasz, Return-to-Work Specialist.
The biggest thing I love about my job is the wide variety of people and employers we get to meet.	Tomasz is speaking.
Every day is a little bit different. There’s days where we’re out on the road all day between different employers and there’s day where I’m at home writing reports to reflect what happened on those days. You are the face of WSIB. We are the role that does primarily our meetings in person.	Tomasz picks up car keys from a counter. He goes out a door and closes it behind him. He sits in the front seat of a car and drives it, turning the steering wheel. He navigates to his desk at home and types on the keyboard. Tomas is speaking. Tomas walks with a woman down a hallway and into a meeting room.
Each meeting is different depending on whether we’re meeting injured people, the employers, service providers or their representatives.	Tomasz and the woman sits at a conference table. Tomasz is speaking. Tomas parks his car, opens the trunk and takes out safety boots.
The challenges primarily revolve around new situations that we maybe haven’t dealt with before – coming to job sites, having never seen that job. I’ll try to run through my list of things I need to look at.	Tomaz walks through parking lot with safety boots on and laptop bag. He stops and opens his laptop.
Essential skills in this role are observational skills. We need to be able to observe the injured person doing their job. Negotiation skills are very critical as well. We are constantly negotiating return to work with both employers and injured people. But the WSIB’s values guide my work every day – specifically around collaboration. Working with the Nurse consultants [and] Case Managers helps with a big team-based approach to solving challenging situations.	Tomasz is speaking. Tomasz looks up and around his environment with his laptop. Tomasz speaks to woman in a meeting room and gestures pleasantly. Tomasz shows woman his laptop screen and gestures toward it. Another woman is shown on her phone smiling while looking at her laptop. Another woman is shown speaking with someone at a table.
Working at the WSIB, The culture, the coworkers, everybody is very supportive. Specifically, if I’m stuck in a difficult situation, they’ll help guide me through.	Tomasz walks in a room with cubicles. He sits at his desk typing on a laptop while looking at his screen. He stands at his desk at home moving his mouse. A woman gestures to notes on a white board in a meeting room with three people observing her from a conference table. Another woman presents at a meeting with team members observing. Two women look at a screen smiling and speaking with each other.
Every day is a new challenge for me that allows me to grow as a professional.	Image of Tomasz appears
Light, engaging music	Image of Tomasz fades into a blue screen showing WSIB’s core values and their corresponding words and symbols – integrity, empathy, accountability and collaboration.
Light, engaging music	Where potential meets purpose. WSIB Ontario. wsib.ca/careers