Information about hearing devices

Quality and accessibility

The WSIB is dedicated to ensuring Ontario workers with work-related hearing loss receive the quality services and equipment they require to address their hearing loss and improve their quality of life.

The WSIB values its relationship with audiologists and hearing instrument practitioners and shares the common goal of ensuring that the optimal technology currently available in the marketplace is provided to our workers. We are confident that the products offered by our contracted manufacturers Bernafon, Phonak and Sivantos have the required range of hearing devices and technology to meet workers’ needs.

What you need to know

Entitlement to a hearing device

Once the WSIB has confirmed a worker’s hearing loss is occupationally related, their audiologist or hearing instrument practitioner will work with them to select a hearing device from one of the WSIB’s three preferred manufacturers Bernafon, Phonak and Sivantos and submit a request to the WSIB for approval.

Selecting a hearing aid

Hearing health practitioners will select hearings aids for workers with approved WSIB claims from two categories: the primary category and the alternate category.

The Primary Hearing Devices Category (PDF) offers a range of features and styles that meets the needs of the vast majority of workers with occupational hearing loss. An expedited billing process and no pre-approval will be required for these models. Workers are also entitled to receive from the WSIB’s preferred manufacturers one wireless non FM hearing aid technology at no extra cost. In addition, these hearing aids come with a three year extended warranty.

For those few workers with clinical requirements not met by these models, the audiologist may request a hearing aid from the Alternate Hearing Devices Category (PDF). The provider must submit a Hearing Aid Special Needs Request form (PDF) to request a model from the alternate category or from a manufacturer other than Bernafon, Phonak or Sivantos. These will continue to be considered on a case-by-case basis.

For the criteria for allowance and payment of hearing devices on or after January 9, 2017, see Policy 17-07-04, Hearing Devices.

Billing Tips for Hearing Health Providers

Have questions?

For additional information review the Hearing Devices Q&A or you can call the WSIB, 416-344-1000 (TTY: 1-800-387-0050) or 1-800-387-0750 with any questions, Monday to Friday, from 7:30 a.m. to 5:00 p.m.

Additional resources for health care providers

If you are a hearing health professional, please refer to the Program of Care for Noise Induced Hearing Loss.