FAQs for submitting documents

You need to verify your email address to create an online services account. If you already have a WSIB online services account, you can use that to submit documents.

For fatal or catastrophic workplace accidents, call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 5 p.m.
 

To submit documents for an existing claim you need a claim number, last name and date of birth. Call us at 1-800-387-0750 to get your claim number and then submit a document.

Yes, you can submit multiple documents.

The WSIB is committed to protecting your privacy and the confidentiality of your personal information. Your personal information is protected under the Workplace Safety and Insurance Act and the Freedom of Information and Protection of Privacy Act.

Yes, you can securely access our online services from your phone, computer, tablet or any other device.

A WSIB form will have a WSIB letterhead and form ID on it. Other documents, such as name and date of birth verification, expense receipts, earning information will not have a WSIB form number on them.

Verify your email address before you can sign up. You can also use your online services account to log in.

From the login page:

• Under “New user” click on “Verify your email address”
• Select “Get a verification code”
• Check your email inbox and enter the verification code we send you (you can resend code if you don’t receive it)
• Choose a password
• Read and agree to the terms of use
• Log in with your email and password

When you sign up for online services, we’ll send a code to your email address. You’ll need to use this code to verify the email address you gave us is your own.

If you didn’t receive your verification code please check your junk mail folder. You can also click ‘resend code’. If you’re still having trouble, call us at 1-800-387-0750 Monday to Friday 7:30 a.m. to 5 p.m.

If you forget your password you can reset it by clicking “forgot password” on the login page.

Our online services and surveys use cookies for authenticating your login, gathering statistics through Google Analytics and monitoring for some errors. Make sure you have cookies and third-party cookies enabled in your web browser settings to access our online services.

You can submit any claim document, including forms, letters, reports and receipts.

Keep the original receipt for your records if you’re submitting a scanned copy or photo of a receipt.

Please do not submit direct deposit information. You can sign up for online services to add your direct deposit information.

Please do not submit Freedom of Information (FOI) requests or documents. Please fill out a request form to make an FOI request.

To submit documents for an existing claim, you need a claim number, last name and date of birth of the claimant (i.e., the person who experienced the injury or exposure).

After logging in, enter the claim number, the last name on the claim and date of birth. If you need to submit documents for more than one claim, submit them separately for each claim.

If you’re submitting a document for an estate, enter the claimant’s last name followed by the words ‘estate of’ in the “Last name” field (e.g., Smith estate of).

• Select the documents that you want to submit. You can submit up to fifteen documents at a time. Once you have attached the files, submit.
• Identify your documents. If you’re submitting WSIB forms, search for the form name or ID. If you are submitting non-WSIB forms, select the type of document you are submitting. 
• Get a confirmation. Select the checkbox to choose whether you want to receive a confirmation email. Once you submit your documents you’ll see a confirmation screen.

You can submit up to fifteen documents at a time.

Log in or sign up to report your injury, illness or exposure.

If you have already filled out a Worker’s Report of Injury/Disease (Form 6), submit it.

You need the full name and date of birth of the claimant (i.e., the person who experienced the injury or exposure), a complete injury, illness or exposure form and any supporting documents.

Including the date of injury, illness or exposure is optional.

You can submit one of the following four forms:

• For businesses:
  exposure incident report (all industries) (3959A)
• For businesses: exposure incident report (construction only) (3886A)
• For injured or ill people: exposure incident report (all industries)
• For injured or ill people: exposure incident report (construction only)

You’ll have the option to add supporting documents, but you don’t need to add additional documents if you don’t have them.

If you’re helping someone report an injury, illness or exposure, ask them to log in or sign up for our online services to report. Only the person reporting a workplace injury, illness or exposure can sign up and submit their report.

1. Find and download the form you need.
2. Type your information into the fillable fields.
3. Save and name the form using the “Save” button at the top of the form.

You must save a copy of the document on your device before submitting. To submit a document:

• In the “Upload report” step, select “Attach”.
• Find and select the document you want to submit. If you are submitting multiple pages for one report, you must save them as one document.
• You can also drag and drop a file in the “Drag and drop document” field.
• When your submission is complete, you will see the file you submitted listed on the screen.
• Under “What document is this”, select the name of the document.
• Click “Next”.

To attach supporting documents in the “Upload supporting documents” step:

• Mark “Yes” for “Do you have supporting documents”.
• Select “Attach” and find and select the document you want to submit.
• You can also drag and drop a file in the “Drag and drop document” field.
• When your upload is complete, you will see the file you submitted listed on the screen.
• Under “What document is this”, select the name of the document.
• Click “Next”.

You can submit up to fifteen supporting documents.

The file formats you can upload are JPEG, JPG, TIFF, TIF and PDF.

You may need to check the following:

• File type format – the system only accepts JPEG, JPG, TIFF, TIF and PDF.
• File size – file size limit is 10MB per document.
• Virus – scan the file for a virus.
• Your internet connection – make sure you are connected to the internet.

You should instantly be able to see a confirmation message. Check your email inbox if you selected “Yes, send me a confirmation email” in the “Review” step. Try refreshing your page and if you’re still having trouble call us at 1-800-387-0750.