Multi-year Accessibility Plan 2026–2030

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Introduction

The Workplace Safety and Insurance Board (WSIB) is strongly committed to leading accessibility efforts and ensuring that all our customers have an equitable and barrier-free experience when receiving benefits and services. The WSIB continues to grow in its inclusive design maturity, ensuring that we design in consideration with the full range of human diversity with respect to ability, language, culture, gender, age and other forms of human difference. (OCAD definition).

We are here to help. We provide wage-loss benefits, medical coverage and support to help people recover and get back to work after a work-related injury or illness. We are funded by premiums paid by Ontario businesses. We provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America, covering over five million people in more than 300,000 workplaces across Ontario.

Our statutory mandate as a trust agency of the Ontario government is to promote workplace health and safety, to facilitate return to work, recovery and re-entry into the labour market for people who have a workplace injury or illness, or their spouses, and to provide compensation and other benefits in a financially responsible and accountable way.

Our vision is to make Ontario the safest and healthiest place to work and set the standard for outcomes in recovery, return to work, occupational health care and claims decision making. We are committed to customer service excellence. Our programs and services are delivered in a way that reflects our values of:

  • Accountability
  • Collaboration
  • Integrity
  • Empathy

The Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR) were enacted to develop, implement, and enforce accessibility standards to achieve accessibility for Ontarians with disabilities with respect to:

  • Information and communication
  • Employment
  • Design of public spaces
  • Customer service
  • Transportation

The requirements of the AODA and the IASR are not a replacement of nor a substitution for the requirements established under the Ontario Human Rights Code or the Workplace Safety and Insurance Act, 1997 (WSIA). Under the AODA and the IASR, we are required to establish, implement, maintain and document a multi-year accessibility plan. This plan outlines our strategy to identify, prevent and remove accessibility barriers and meet our requirements under the IASR.

In accordance with the requirements set out in the IASR, we will:

  • Post the 2026 to 2030 Accessibility Plan on our website
  • Provide the plan in an accessible format upon request
  • Review and update the plan at least once every five years
  • Review and update the plan in consultation with people with disabilities
  • Prepare an annual status report and post it on our website

Statement of commitment

The WSIB will develop and support a work and service environment where the needs of persons with disabilities are addressed in accordance with the principles of dignity, independence, equal opportunity, and integration. The WSIB will meet and exceed the standards set by the Accessibility for Ontarians with Disabilities Act (AODA) and its regulations. In developing and delivering services and programs to persons with disabilities, the WSIB will be guided by the service values of accountability, empathy and integrity in the treatment of individuals. The WSIB will establish, implement and monitor policies, services and practices that balance the needs of persons with disabilities and others to support the accessibility standards of customer service, information and communication, employment and the built environment, established under the AODA.

Integrated Accessibility Standards Regulation

Part l – General standards

Highlights of the 2022 to 2025 Accessibility Plan

  • The internal Employee Accessibility Advisory Council grew by 20 more members in 2025, and consult on multiple projects and initiatives each year that the WSIB is developing.
  • All WSIB employees have participated in Accessibility and Human Rights training and refresh this learning every three years.
  • We instituted a refresher training cycle to repeat every three years or as changes occur to ensure knowledge remains current.
  • The 2025 Accessibility Policy was drafted with people with disabilities and lived experience.
    The internal project/procurement screening tool has been improved to 
    greater detail to help better identify AODA requirements when new projects or procurements are initiated.

2026 to 2030 Accessibility Plan action items

Accessibility policy

We are committed to maintaining an accessibility policy. The policy includes an organizational statement of commitment and requirements for employees at all levels of the organization to meet the accessibility requirements for people with disabilities.

Actions taken and ongoing
Goals
  • Continue to review the Accessibility Policy at least every three years or whenever there is change to the AODA, the IASR or the WSIB’s practices, policies and/or procedures to ensure the policy is up to date and all AODA requirements are integrated.
  • Continue making the Accessibility Policy available in an accessible format.
  • Continue to ensure people with disabilities are involved and consulted during policy drafting.

Multi-year Accessibility Plan

The WSIB is committed to developing and implementing a multi-year accessibility plan (MYAP) to meet the needs of people with disabilities and the requirements of the AODA.

Actions taken and ongoing
  • The Employee Accessibility Advisory Council provided direction and input into the plan. as did members of the employee Equity, Diversity and Inclusion Council.
  • MYAP deliverables are inputted into our Annual business plans and objectives to ensure they are.
  • Provide status updates on the WSIB’s MYAP to the Accessibility Advisory Council on an annual basis and ensure updates are posted on our website.
Goals
  • Post the updated plan to the WSIB website.
  • Provide the plan in an accessible format on request.
  • Prepare and post accessible annual status updates on what has been done to achieve deliverables identified in the accessibility plan.
  • Review and update the plan every five years or sooner based on changing accessibility requirements and feedback from internal and external stakeholders.

Procurement of goods, services or facilities

When procuring or acquiring goods, services or facilities, we will incorporate accessibility criteria and features. Where applicable, procurement documents will specify the desired accessibility criteria to be met and provide guidelines for the evaluation of proposals in respect of those criteria.

Where we determine that it is not possible to incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities, we will ask vendors for their remediation plan and accessible customer support. We will also provide a written explanation upon request.

Actions taken and ongoing

When tendering for goods, services and facilities, accessibility criteria are included in the Request   for Proposal (RFP). RFP templates include the following to address AODA procurement requirements:

  • Prior to the RFP stage being formally initiated, the Accessibility Office performs a high-level accessibility assessment of planned procurements to identify any potential accessibility considerations at the conceptual phase of the procurement and contract summary.
  • In accordance with our legislative obligations, we strive to meet the highest level of universal accessibility. All products and components proposed in response to our procurement practices are to meet or exceed the minimum standards for accessibility. Suppliers are solely responsible for familiarizing themselves with this legislation to ensure their proposed products and components meet or exceed the minimum standards for accessibility.
  • Role Specific Learning Services, our internal training division, has built in additional accessibility criteria for the procurement of learning services and eLearning products.
  • Accessibility design, criteria and features are incorporated into the procurement or redesign of any space owned or leased by the WSIB.
  • Provide tools and resources to assist WSIB employees in meeting accessibility obligations in procurement, such as training, templates, sample language, and guidelines that embed accessibility considerations at all stages of procurement.
  • Continue to work with vendors and community partners to meet or exceed accessibility requirements. 
    Incorporate digital accessibility testing in unison with any introduction of new digital content and systems.
Goals
  • Continue to educate employees to consider, and where required, incorporate accessibility criteria when procuring goods, services or facilities.
  • Ensure vendors follow applicable guidelines or standards on topics such as accessible documents, presentations, meetings, features and tools, and incorporate requirements into procurement evaluation criteria.
  • Continuing to ensure accessibility criteria are key requirements of the procurement process when acquiring or purchasing goods, services and/or facilities.

Self-service kiosks and computer stations

The WSIB will incorporate accessibility features when designing, procuring, acquiring or designing self-service kiosks or computer stations.

Actions taken and ongoing
  • The WSIB does not currently have kiosks; however, in accordance with our AODA obligations, we plan to incorporate functional accessibility features if the need for kiosks arises.
Goals
  • We will continue to incorporate accessibility features into self-service kiosks/computer stations as they are implemented.
  • We will ensure accessibility features are functional.

Training

  • We are committed to providing appropriate AODA training to all employees, including WSIB management and everyone participating in the development and approval of the WSIB’s policies.
  • We will also ensure everyone who provides goods, services and facilities on behalf of the WSIB is appropriately trained.
  • Training content includes the requirements of the AODA, the IASR and the Ontario Human Rights Code as it pertains to people with disabilities.
  • We will use multiple channels to promote awareness and encourage learning about accessibility.
Actions taken and ongoing
  • All employees have taken the required AODA training.
  • Mandatory AODA training has been added to the onboarding/orientation process for all new employees.
  • All employees, managers and senior managers have received training on how to interact with customers who experience disability.
  • Organization-wide training compliance check reports are run as needed.
  • Enhance leadership knowledge and skills to ensure compliance with WSIB policies, Human Rights legislation, AODA and other related legislation.
  • Maintain and expand WSIB’s internal Accessibility Resource Hub on our intranet.
Goals
  • In 2027, develop a comprehensive Customer Service training e-module to be completed by customer-facing employees.

Part ll – Information and communication standards

Highlights of the 2022 to 2025 Accessibility Plan

  • WSIB modernized from TTY (Teletypewriter) to 711 Relay in 2025 to better align with how our customers and the public expect to communicate with us.
  • Projects with a digital component receive a digital accessibility compliance summary prior to it going live. Tip sheets and employee resources are developed anytime there is a disconnect or mismatch between the digital product and assistive technology.
  • Hundreds of WSIB employees have received accessible document training and Accessible Help Bars are hosted every other month for employees to attend and develop their inclusive communication skills.
  • Accessibility posts resources and training materials on our intranet site for WSIB employees to access on an as needed basis and promote when a new resource has been published.
  • The WSIB has implemented its accessible customer service feedback process. Customers can provide feedback by phone, 711 relay, mail, email, web submission, and online messaging.

Accessible formats and communication supports

We are committed to making information and communication accessible to people with disabilities. The information we provide and the ways we communicate are key to delivering our programs and services to the public.

We will continue to incorporate accessibility requirements under the IASR information and communication standard to ensure that information and communications systems and platforms are accessible and that they meet the needs of people with disabilities.

The WSIB will, upon request, consult with the person requesting the information and provide or arrange for the provision of accessible formats and/or communication supports and at the regular cost.
There are situations where accessible formats and communication supports may not be provided. These situations include those in which:

  • it is not technically possible to convert a document to an accessible format, in which case we will explain why;
  • the information comes from another organization;
  • we do not control the information;
  • the information is found on products or product labels. If we determine that information or communications are unconvertible, we will provide the person requesting the information or communication with:
    • an explanation as to why the information or communications are unconvertible
    • a summary of the unconvertible information or communications.
Actions taken and ongoing
  • The Accessibility Office provided online training via the Accessible Help Bar established in 2024 on how to provide accessible customer service as well as principles of inclusive design and will continue to make this and other trainings available to our employees.
  • The WSIB has embedded the offer to provide alternative formats and accommodation into emails and added this offer to external correspondence as well as meeting invitations.
  • The Accessibility Office developed a process to ensure information can be made accessible to people with disabilities upon request.
Goals
  • Continue to work with employees and vendors who create documents to ensure that accessible features are included.
  • Continually improve the accessibility of our information and communications by reviewing feedback received and conducting accessibility checks to identify potential barriers.
  • Continue to use the accessible feedback and request mechanism as a means for enabling people with disabilities to request accessible formats or communication supports.
  • Ensure internal feedback mechanisms for employees are accessible.

Accessible websites and web content

  • External-facing websites and web content controlled directly by the WSIB will conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level A and AA in accordance with the schedule set out in the IASR.
  • Effective January 1, 2021, all public websites and web content are to meet WCAG 2.0 Level AA other than criteria 1.2.4 (live captions) and 1.2.5 (pre-recorded audio descriptions).
  • Our open access intranet site will conform to WCAG 2.0 Level A and Level AA standards by 2030. This will improve inclusion and provide employees using assistive technologies with better experiences accessing information.
  • For digital products being developed or procured that will have mobile considerations, we will apply WCAG 2.1 AA requirements as the guideline for us to achieve.
Actions taken and ongoing
  • The AODA Project Screening tool addresses information posted to the WSIB’s external and internal sites.
  • Digital accessibility continues to mature at WSIB and AODA and usability requirements are provided to each new digital product.
Goals
  • Continue to create processes and guidance documents to ensure information posted on our intranet site is accessible.
  • Continue to meet or exceed adherence to the level AA of the Web Content Accessibility Guidelines (WCAG 2.0) of the Worldwide Consortium.
  • For digital products being developed for our customers, we will apply WCAG 2.1 AA requirements as the guideline to meet.
  • Continue to be compatible with the accessibility assistive software used by the WSIB (including Dragon Naturally Speaking, NVDA, JAWS, ZoomText, Windows Ease of Access or new emerging assistive technologies).
  • Continue to ensure any future digital services are designed for accessibility, striving for all users to have equal access to information and services.
  • Continue to ensure forms and templates are designed to conform to accessibility criteria.
  • Expand upon Digital Accessibility standards and compliance within our next Accessibility Policy (Drafting in 2027) to ensure that accessibility is built into the WSIB’s business practices for the maintenance of digital properties, publishing content and procurement of any new digital services/vendors.
  • Deploy accessibility tooling and integrate into developer and quality assurance (QA) workflows to maximize automation opportunities.

Emergency procedures, plans or public safety information

We strive to ensure that our facilities are safe for clients, visitors and employees. The property management companies at WSIB-leased facilities have accountability for preparing building-related emergency procedures and plans or public safety information and for providing this information in an accessible format or with appropriate communication supports, as soon as possible, upon request.

Actions taken and ongoing
  • We undertook a review of emergency procedures at each facility and ensured that third-party facilities managers were able to provide building-related emergency and public safety information in an accessible format or with appropriate communication supports, as soon as practical, upon request.
Goals
  • Where WSIB office third-party facility managers are unable to provide building emergency and public safety information on request, the WSIB will provide this information in an accessible format or with appropriate communication supports, as soon as possible, on behalf of the third-party facilities manager.

Part lll – Employment standards

Highlights of the 2022 to 2025 Accessibility Plan

  • Our Learning and Development division has developed an accessible eLearning template and accessibility best practices guide to ensure that all employee eLearning courses are accessible and meet WCAG 2.0 Level AA standards.
  • Employees with lived experience of disability also participated in accessibility and usability testing of eLearning products.
  • All videos that include audio in learning and development courses are closed-captioned.
  • Feedback surveys are now sent to employees who participated in WSIB’s disability management services. The feedback will help shape employee disability management processes moving forward.
  • Our Emergency-Specific Protocols include Persons Requiring Assistance (PRA) and AODA requirements. They are also now in an accessible digital format.

2026 to 2030 Accessibility Plan Action Items

As a leader in workplace safety and return to work, we have a strong organizational history of accommodating our employees with disabilities and creating an inclusive work environment.

We are an equal opportunity employer and are committed to inclusive and accessible employment practices that attract and retain talented employees with disabilities. We recognize that by removing barriers across the employment life cycle we will create a workplace that is diverse and accessible and that enables employees to reach their full potential.

Recruitment and Retention

Actions taken and ongoing
  • All postings to the public-facing careers website include notice about the availability of accommodations for disabilities, where needed, to support their participation in recruitment processes. Job applicants who are selected for an interview and/or testing are notified that accommodations are available upon request. Processes have been established to consult with any applicant who requests accommodation in a manner that considers the applicant’s unique abilities.
  • When we make offers of employment, we notify the successful applicants of the policy for accommodating employees with disabilities.
  • Job postings are shared via Connexions Newsletter and the Ontario Disability Employment Network (ODEN) to help job seekers with disabilities find meaningful employment within the Ontario government and the broader public service.
  • Develop and implement recruitment tactics to increase underrepresented groups, including people with disabilities by leveraging strategic partnerships with community agencies or local business networks and employment programs to enhance co-op and employment opportunities for people with disabilities, thereby promoting workplace accessibility, diversity, equity and inclusion.
  • Ongoing analysis of demographic data to inform our Diversity and Inclusion strategy as well as using the data collected to inform workforce planning priorities for underserved groups, including people with disabilities.
  • Continue to provide information and resources on destigmatizing disability and fostering accessibility champions through the Employee Accessibility Advisory Council.
  • The Central Joint Health and Safety Committee have Accessibility updates as a standing agenda item ongoing since 2020.
Goals
  • Continue to address and remove barriers to recruitment.
  • Continue to accommodate employees and external candidates throughout the employment process.
  • Test the online recruitment portal to ensure that it meets the current Web Content Accessibility Guidelines.
  • Foster an internal network of accessibility champions through our employee Accessibility Advisory Council.

Accessible formats and communication supports for employees

Actions taken and ongoing
  • Assistive technology in use includes Dragon Naturally Speaking, JAWS, ZoomText, Ease of Access (Microsoft), various keyboards, specialty mice, and ergonomically designed workstations and components.
  • Provided accessible information and communication supports to employees at in-person events, with WSIB providing Communication Access Real-Time Translation (CART) or live captioning service for meetings, public events and other engagements.
Goals
  • Continue to ensure all learning products and systems are WCAG Level A and AA compliant.
  • Continue to provide assistive devices as required.
  • Ensuring managers, supervisors and employees are familiar with accommodation plans and supports through mandatory training and internal communication channels.
  • Identify actions through analysis of the Employee Engagement Survey and develop the disability action plan in partnership with Employee Resource Groups, including the Accessibility Advisory Council.
  • Ongoing monitoring and evaluation of emerging assistive technologies to ensure our employees have access to the most effective tools available. Staying current helps us provide comprehensive support, enabling all team members to perform at their best.
  • Continue to provide accessible information and communication supports to employees at in-person events, with WSIB providing Communication Access Real-Time Translation (CART) or live captioning service for meetings, public events and other engagements.

Documented individual accommodation plans

Actions taken and ongoing
  • We have policies to support workplace accommodation that include documented processes and information on accommodating employees with disabilities.
Goals
  • Continue to review documented processes and procedures, obtain employee feedback and look for ways to enhance the accommodation services.

Workplace emergency response information

Where we are aware that an employee has a disability and needs accommodation, individualized workplace emergency response information will be provided to the employee as soon as possible.

Actions taken and ongoing
  • An organization-wide communication was deployed to identify employees with disabilities requiring workplace emergency response assistance and an intranet site was developed to enable employees to self-identify as a PRA.
  • Employees who self-identify as requiring assistance permanently are asked to update their status annually or as needed.
  • Employees who self-identify as requiring assistance temporarily are advised prior to their request expiring, to confirm or extend the assistance.
  • The Emergency Specific Protocols eLearning course was made accessible.
Goals
  • Review and revise individualized workplace emergency processes on an ongoing basis.

Part lV.1 – Design of public spaces standards

Highlights of the 2022 to 2025 Accessibility Plan

  • The redesign of our offices in Waterloo, London and Toronto have all incorporated AODA requirements as well as best practices for workplace considerations for people with disabilities.
  • Development of a WSIB Accessible Physical Space Guideline that is provided to facilities vendors and teams in the development of WSIB spaces.

2026 to 2030 Accessibility Plan Action Items

The WSIB will ensure that any new construction or redevelopment of areas, facilities or structures will meet the requirements set out in section 80 of the IASR.

Accessible public spaces

  • We will incorporate accessibility design, criteria and features when procuring or redesigning any space owned or leased by the organization.
  • When the WSIB constructs or redevelops public spaces such as service counters and waiting areas, we will do so in keeping with the requirements set out in the Integrated Accessibility Standards – The Design of Public Spaces Standards and Ontario’s Building Code.
Actions taken and ongoing
  • Real Estate and Facilities Management adhere to the requirements in the Ontario Building Code and the Integrated Accessibility Standards Regulation.
Goals
  • Continuously improve accessibility in WSIB offices.
  • Incorporate the technical requirements established under the AODA Design of Public Spaces Standards into the design of any future newly constructed or significantly renovated service counters and signage.
  • Incorporate the technical requirements into the design of any future newly constructed or significantly renovated spaces where people may form lines, such as reception.
  • Incorporate the technical requirements into the design of any future newly constructed or significantly renovated waiting areas with fixed seating.
  • Coordinate lived experience user testing in building walkthroughs.

Maintaining accessible elements

We will maintain procedures for preventative and emergency maintenance of the accessible elements in WSIB-controlled public spaces. We will monitor accessible elements of WSIB’s public spaces, and upon identification of any issue report any findings to Real Estate and Facilities Management division as soon as reasonably possible for a timely resolution and emergency maintenance where necessary. These repair activities are also to include communicating temporary disruptions when accessible elements required under the Integrated Accessibility Standards Regulations Part IV are not in working order.

Actions taken and ongoing
  • Real Estate and Facilities Management division has an established process for requests relating to repairs and maintenance of WSIB furniture, flooring, service counters (receptions) and physical space within WSIB leased or owned offices.
  • This includes accessible elements within our receptions: A WSIB employee submits a request by selecting “Repairs and Maintenance” option within our online service request portal A member of our Facilities team then addresses the request and confirms the work has been completed.
  • If any construction or redevelopment of WSIB public spaces is planned, the WSIB will evaluate the plans to ensure they meet the standards set out in Section 80 of the IASR, including technical requirements relating to service counters and waiting areas.
  • We will continue to work with property owners of WSIB offices to ensure communication of temporary disruptions related to accessible elements within our public spaces.

Part lV.2 – Customer service standards

Highlights of the 2022 to 2025 Accessibility Plan

  • Emergency procedures have been developed to ensure customers with disabilities are assisted in building emergencies.
  • The Accessibility Office is an assessor of corporate projects to provide input about accessibility requirements and considerations.
  • The Accessibility Office developed and shared tip sheets for employees on providing services to customers who are Hard of Hearing.

2026 to 2030 Accessibility Plan Action Items

Accessible customer service

  • Customer service is at the core of everything we do in providing workplace safety and insurance programs and services to people and businesses across Ontario.
  • We strive for service excellence in all interactions with our customers. From the very first moment of contact with our employees, people should feel that we are listening and responding to their needs.
  • We will meet the requirements of the AODA and the IASR. The organization proactively identifies barriers to accessibility and determines appropriate ways to accommodate customer needs to provide customer service that is accessible to people with disabilities.
Actions taken and ongoing
  • All employees, managers and senior managers have been trained on how to interact with customers of all abilities, and we maintain records of the training that is provided.
  • Continue to coordinate workshops and awareness sessions with a focus on understanding your audience and identifying barriers and opportunities in partnership with communities of interest or councils.
  • Assistive devices and service animals are permitted at all WSIB locations in areas where people interact with us in person.
  • Support people who accompany a person with a disability to ensure they are welcome in areas where people interact with us in person.
  • Review the "providing accessible customer service guidelines" and update to reflect the highest standards in accessible customer service.
  • Offering increased supports and resources to provide accessible service to customers who are d/Deaf, deafened, or hard of hearing.
  • Continue to host Canadian Hearing Services (CHS) “Providing customer Service to Deaf communities” webinar.
  • Formalize and implement accessible public consultation requirements to ensure all consultation activities are accessible and inclusive.
  • Increasing awareness among employees and the public of the Agency’s Guidelines regarding scents and allergens in the workplace.
  • Ensuring spaces are more accessible to people who are sensitive to chemicals or fragrances by using a harm reduction approach; eliminate unnecessary fragranced products and select fragrance free alternatives when appropriate. This will also involve making spaces accessible for both the physical space and the people who come into that space, as well as effectively communicating through outreach materials that this is an accessibility issue.
Goals
  • Continue to train new and current employees on accessible customer service.
  • Continue enabling customers to use assistive devices and welcoming the assistance of service animals and support persons.
  • Continue to communicate when accessible services are temporarily unavailable.
  • Use our internally developed AODA Project Screening Tool to help identify AODA requirements when new projects are initiated.
  • Continue reviewing emergency procedures to ensure customers with diverse abilities are assisted in building emergencies.
  • Develop digital services with accessibility at their core, striving for all users to have equal access to information and functionality.
  • Work to ensure all online forms are accessible.
  • Provide additional tip sheets for employees on interacting with people of diverse abilities.

Feedback

  • Feedback on how services were delivered to people with disabilities will be invited, forwarded to the appropriate employees, responded to, documented and tracked. Feedback will be collected by phone, 711 Relay, email via the WSIB website, and in person at any of our service locations.
  • Feedback will be accepted in accessible formats and with other communication supports as required. Feedback will be considered to improve services and when reviewing the MYAP.
Actions taken and ongoing
  • Implemented an accessible customer service feedback process. Feedback can be provided by phone, email, web submission, 711 Relay, or in person.
  • The Accessibility Office created a customer feedback survey that went live in 2025 to obtain feedback from customers on the accommodation experience with WSIB.

Excellence in Accessibility

Advocacy and commitment to social change are priorities for the disability communities who have generously participated in consultations to develop this 2026 to 2030 Accessibility Plan. As such, WSIB is committed to promoting accessibility and inclusion and a broader culture of innovation and inclusion towards accessibility for all.

The WSIB acknowledges and honours our employees who are accessibility champions. As we plan for the future and in collaboration with the Accessibility Advisory Council, WSIB will continue to highlight innovative contributions towards greater inclusion and accessibility around our Agency.

Compliance monitoring

The Accessibility Office shall monitor progress of this plan and shall coordinate and report on progress annually to Senior Leadership via Quarterly Governance Reports. The Accessibility Office is responsible for reporting on WSIB’s compliance to the province, as per the provincial schedule.

Measuring results

Accessibility status and Compliance reports

We will prepare annual accessibility status reports and post our biannual AODA Compliance reports that describe how we have met our goals and commitments, and the legislative requirements as described in this plan. The reports will be available on our website and will be provided in alternative formats upon request.

Reviewing feedback

We will monitor and evaluate any feedback related to accessibility the WSIB has received throughout the year. This information will be used to continuously improve our processes and may be integrated into our accessibility reports and/or our MYAP.

Revisions to the Multi-year Accessibility Plan

If, through public consultation, feedback and our own accessibility action and planning processes, we determine that the Multi-year Accessibility Plan needs revision, we will update it to reflect these insights. Revisions will be available on our website and will be provided in alternative formats on request.

Ways to reach us

We welcome your inquiries and feedback about accessibility and our efforts at meeting the requirements of the AODA and the IASR.  
Please contact us by: