A day in the life of a bilingual Case Manager: text transcript with description of visuals

Audio	Visual
Light, engaging music. Hello, Bonjour. My name is Tenzin. I’ve been a Case Manager at the WSIB for about a year now.	Image of woman appears. She is walking with a pleasant smile. Tenzin, Case Manager
A majority of my day is spent on the phone talking to workplace parties, communicating with the injured person, discussing their progress, reviewing medical information. As a Case Manager, the challenges would be to communicate with somebody at a difficult time. When I’m talking to somebody, I try to empathize, understand their situation, try to put myself in their position and the hard time they’re going through.	Tenzin speaks. Tenzin walks down a hall in an office smiling. She is shown at her workstation with headphones on, browsing files on her laptop as she takes a call. Tenzin speaks. She sits in a lounge chair in the office, opens laptop, puts on her headphones and begins to talk. Tenzin speaks. Tenzin participates in a virtual meeting with headphones on.
My advice would be to know how to prioritize your tasks. Use your time efficiently.	Tenzin participates in a virtual meeting with headphones on. Tenzin types on her keyboard as she takes a call.
I really like the fact that I have a good relationship with my manager and my director. It’s really easy to communicate with them and get their feedback or any kind of assistance.	Tenzin speaks. Tenzin is shown at a table with her laptop open speaking and smiling with a woman across from her.
Light, engaging music	Image of Tenzin fades into a blue screen showing WSIB’s core values and their corresponding words and symbols – integrity, empathy, accountability and collaboration.
Light, engaging music	Where potential meets purpose. WSIB Ontario. wsib.ca/careers