COVID 19 update: Businesses - getting in touch while our offices are closed

FAQS

How long will WSIB offices be closed?

Our offices will be closed to the public until further notice as we continue to monitor and follow the guidance of provincial and national health authorities to ensure we are able to protect the health and safety of our employees and continue to serve the people of Ontario.

Will requests take longer than usual?

We are prioritizing inquiries about health care and wage-loss benefits. As a result, responses to account related inquiries will take much longer than usual. We are making every effort to address requests as quickly as possible that enable you to continue running your business, including:

  • registering your business
  • getting or managing clearances
  • status/coverage (employer, employee/worker of independent operator) of individuals in cases of serious injury or fatality

We apologize for any inconvenience and appreciate your patience at this time.

What is the best way to pay my premiums?

Please send us your payment online through:

  • your online banking or financial institution
  • credit or debit using Paymentus

You may still send cheques to P.O. Box 4115 Station A Toronto M5W 2V3.

Please don’t mail your cheque directly to the WSIB. All businesses, including Schedule 2 organizations must include the account number on the cheque.

Do I still need to register my business within 10 business days of hiring my first employee?

Yes, the quickest and easiest way to register your business is online using our online services. For more information, email us at employeraccounts@wsib.on.ca.

How long will it take to have my business registered?

Submit your registration information using our online services, we will contact you when your registration is complete.

I am having financial issues and I'm unable to pay premiums what should I do?

If you are having trouble paying your premiums, please email us at employeraccounts@wsib.on.ca.

How do I submit an address change?

Use our online services to make changes to your address. As part of our precautions to help reduce the spread of COVID-19, there may be a delay in processing this type of change.

I’m not able to access information on your website, who can assist me?

If you are having trouble accessing information on our website, you can request documents or other communication material in an alternative format or provide feedback on your experience with us using our accessibility request and feedback form online.

I'm having trouble using your online services, who can I contact for help?

If you have an online services account and have a question, please send us an email at eServicesSupport@wsib.on.ca.

Does the six-month time limit to file a claim for benefits after a workplace injury or illness still apply during the state of emergency?

No. The six-month time limit for injured or ill people to file a claim for benefits will not apply while the state of emergency is in effect.

You should file a claim as early as you are able to do so but during the state of emergency, we will not deny a claim for benefits due to missing a time limit. This applies to any time limits that would have expired on or after March 16, 2020, until the end of the state of emergency.

Does the usual three-day time limit for employers to report an injury or illness still apply during the provincial state of emergency?

We expect businesses to make all reasonable efforts to report any injuries or illnesses within the expected timelines, unless they are prevented from doing so because of the state of emergency. Efforts to support and educate employers on their reporting obligations related to COVID-19 illnesses are ongoing.

In cases where businesses are not able to meet expected timelines, we will use our discretion on a case-by-case basis to extend time limits for reporting work-related injuries or illnesses, to avoid unfairly penalizing businesses or injured/ill people for delays during this state of emergency.

I want to object to a claim or account decision – does the regular time limit apply?

The regular six-month time limit for objecting to a WSIB decision (or 30-day time limit for return-to-work decisions) will not apply while the state of emergency remains in effect.

You should let us know if you object to a decision as early as you are able to do so but during the state of emergency, we will not deny an objection due to missing a time limit. This applies to any time limits that would have expired on or after March 16, 2020 until the end of the state of emergency.

Does the 10-day time limit to report a material change in circumstances still apply during the state of emergency?

We expect businesses and injured or ill people to make all reasonable efforts to report a material change within 10 days, unless they are prevented from doing so due to the state of emergency.

In cases where they are unable to meet expected timelines, we will use our discretion to extend time limits about reporting material changes, to avoid unfairly penalizing people with claims or businesses for delays during this state of emergency.