Injured worker outreach services

Injured Worker Outreach Services (IWOS) is a program funded by the WSIB that provides free information, advice and education to injured workers and their families who have been impacted by a work-related injury or illness. 

There is a network of offices across the province. Each IWOS office works independently and is governed by a volunteer Board of Directors. 

Peer Helpers 

Peer Helpers - often injured workers themselves - volunteer in every IWOS office. They can provide: 

  • Support and advice on how to handle your claim. 
  • Information about WSIB policies and procedures, and 
  • Advice on other agencies that may be able to help you, such as the Office of the Worker Adviser, Legal Aid, one of Ontario’s Health and Safety Associations, or health care or counselling professionals. 

How to reach IWOS 

IWOS offices are located across Ontario.  

Greater Toronto Area

Greater Toronto Area Injured Worker Resource Centre

Phone: 416-784-0033

Toll-free: 1-888-443-0033

Fax: 416-784-5810


South East

Injured Worker Support Network

Kingston & Area

Phone: 613-542-1074

Toll-free: 1-833-552-6952

Fax: 1-613-542-9954


Ottawa & District Injured Workers Group

Phone: 613-567-5972

Fax: 613-667-5983



South West

The Hamilton & District Injured Workers Group Inc.

Phone: 905-543-9090

Toll-free: 1-877-543-4349

Fax: 905-543-1775


Kitchener-Waterloo-Cambridge Injured Workers Group Inc.

Phone: 519-219-1666

Toll-free: 1-833-219-1666

Fax: 519-219-1788


London Injured Workers Support Group

Phone: 519-642-0853

Fax: 519-642-0683

Toll-free: 1-866-424-9474


Injured Workers Action Committee Essex/Kent (Windsor)

Phone: 519-252-7507

Toll-free: 1-833-352-7507

Fax: 519-251-7507


North East

Kirkland Lake Region Injured Workers Group

Phone: 705-567-3638

Fax: 705-567-5658

Toll-free: 1-877-867-3638


North West

Dryden & District Injured Workers Support Group

Phone: 807-223-5220

Fax: 807-223-5035

Toll-free: 1-888-707-7944