Submit documents

When you submit documents, they will be on file within minutes—so we can help sooner.

Submit a claim document

What can I submit?

You can submit any claim document, including forms, letters, reports and receipts from any computer, tablet or smartphone 24/7. 

Please keep the original receipt for your records if you’re submitting a scanned copy or photo of a receipt.

Please do not submit direct deposit information. You can sign up for online services to add your direct deposit information.

Please do not submit Freedom of Information (FOI) requests or documents. Please fill out a request form to make an FOI request.

How do I submit online?

Watch the video to learn how to download, fill and submit forms.

Submit your document by:

  • writing a letter to us and saving it to your files
  • taking a clear picture of your document on your smartphone or tablet
  • scanning and submitting a copy of a printed document
  • making sure your documents appear right-side up and rotating them if they’re not
  • filling out and saving an online form to your files

You can submit a report now if a claim number doesn’t exist. If you’re submitting a claim document from your computer, tablet, or smartphone:

1. Log in to your online services account. If you don’t have an account, sign up:

  • visit wsib.ca and click the ‘Sign up’ button and then select ‘injured or ill people’ or visit wsib.ca/onlineservices and click “Sign up”
  • enter your email address to get a verification code
  • enter the verification code received in your email
  • create your password and log in
     

2. Enter the claim information. All you need is the claim number, the name on the claim and date of birth. If you need to submit documents for more than one claim, submit them separately for each claim.

If you’re submitting a document for an estate, enter the claimant’s last name followed by the words ‘estate of’ in the “Last name” field (e.g., Smith estate of).

3. Select the documents that you want to submit. You can submit up to five documents at a time. Once you have attached the files, submit.

4. Confirm if they’re WSIB forms. If you’re submitting WSIB forms, search for the form name or ID.

5. Get a confirmation. Enter your email address and choose whether you want to receive a confirmation email. Once you submit your documents you’ll see a confirmation screen.

Submit a claim document now

If you have questions or if you have trouble submitting a document, call 1-800-387-0750, Monday to Friday from 7:30 a.m. to 6 p.m.

Submit an account document

What can I submit?

You can submit any account-related documents, including forms and letters you need to manage your WSIB account. You can submit documents related to reporting and paying your premiums, premium rates/classification, clearances, account maintenance (i.e., closure, ownership, address change), registration and worker/independent operator status. Both Schedule 1 and Schedule 2 businesses can submit account-related documents online.

Please do not submit Freedom of Information (FOI) requests or documents. Please fill out a request form to make an FOI request.

How do I submit online?

To submit an account-related document:

  1. Log in to your online services account. If you don’t have an account, sign up.
  2. Click “Submit documents and send messages.” 
    a. Follow the instructions to enroll your account. Once you’ve entered your account information, click “Go” under “Submit documents and send messages.”
    b. If you’ve already enrolled in this service, select the account or firm number you’d like to submit a document or send a message for and click “Go” under “Submit documents and send messages.”
    c. Follow the instructions for unnumbered documents if you don’t have an account or firm number, you’re an independent owner operator or you’re registering your business with us.
  3. Submit a document by dragging and dropping it into the field or by clicking “upload file.” Please note you can only submit one document at a time. 
  4. Confirm if the document is a WSIB form. Select the type of document you’re submitting from the drop-down menu. Certify that the information and document you’re submitting are correct.
  5. Click “Submit.” 
  6. Get a confirmation. You’ll see a confirmation message and be able to view your document submission history by returning to the homepage. You can print or save a PDF receipt that confirms your submission. You can also submit another document.

Submit an account document now

What if I don’t have an account number?

You can still submit account-related documents if you’re an independent operator, need to complete your WSIB registration and/or you don’t have an account number.

To submit an account-related document without an account number:

  1. Log in to your online services account. If you don’t have an account, sign up.
  2. Once logged in, click “Submit an account-related document if you don't have an account number.”
  3. Submit a document by dragging and dropping it into the field or by clicking “upload file.” Please note you can only submit one document at a time. 
  4. Confirm whether you’re registering a business, an independent operator or other. Select the option that applies to you and provide your phone number. You must provide your phone number to submit a document.
  5. Confirm if the document is a WSIB form. Select the type of document you’re submitting from the drop-down menu. Certify that the information and document you’re submitting are correct.
  6. Click “Submit.”
  7. Get a confirmation. You’ll see a confirmation message and be able to view your document submission history by returning to the homepage. You can print or save a PDF receipt that confirms your submission. You can also submit another document.

Submit an account document

Filling out forms online

  1. Find and download the form you need:
    1. Forms for injured people
    2. Forms for businesses
    3. Forms for health care professionals
  2. Type your information into the fillable fields.
  3. Save and name the form using the “Save” button at the top of the form.