Online services frequently asked questions (FAQs) for businesses

If you forgot your password, you can reset it by selecting, "Forgot password," on the login page.

No. When you update information on your online services profile (e.g., your phone number) this will not update the information on your account file. You can update your address online. To update any other information on your file, send us a message through "Submit documents and send messages" Your account changes will be completed within three to five business days of your request submission.

To find out how to call us, and more ways to get in touch, visit our contact us page.

You can access your WISR from your online services business home. Select “Analyze past claims and get your Workplace Injury Summary Report (WISR).

You’ll be able to review the most up-to-date and accurate details about your injury and illness experience, injury frequency, past claims costs and rates in one convenient location.

You can use your WISR or your business profile (available through our online services and Safety Check), to pre-qualify or bid on contracts.

La page d’accueil d’entreprise est votre centre de ressources pour les informations essentielles dont vous avez besoin pour gérer votre compte WSIB. Elle offre un aperçu en temps réel de votre compte, y compris les soldes, l’état des primes, les dates clés et les actions nécessitant votre attention. Vous pouvez également accéder aux outils dont vous avez besoin pour déclarer vos primes, soumettre des documents, gérer les demandes d’indemnisation et les droits d’accès des utilisateurs.

Le centre de notifications regroupe toutes les mises à jour relatives à votre compte et à vos demandes de prestations en un seul endroit. Vous y trouverez nos messages, les mises à jour de documents, les changements d’état des demandes de prestations et les demandes d’accès. Les notifications sont conservées jusqu’à 180 jours; vous pouvez les filtrer, les rechercher ou les marquer comme lues pour rester organisé(e) et y répondre rapidement.
 

Begin by choosing "Sign up" in the top right corner of our homepage and select ‘businesses’. Identify whether you need to register for WSIB coverage and sign up for our online services or if you’re already covered and only need to sign up for online account management.

From the sign-up page you’ll need to:

• enter your email address  
• read and agree to the terms of use 
• select 'Get a verification code'
• enter the verification code we sent to the email address you provided (you can resend the code if needed)
• create a strong password
• add your personal information
• set up a multi-factor authentication phone number 
• submit and complete your profile set up

You can also set up an authenticator to add an extra layer of security to your profile when you login. 

Multi-factor authentication adds an extra layer of security when logging into your online services profile. After entering your password, you’ll be asked to provide a second form of verification. This can be a code sent to your phone by text message, a phone call from us, or a code generated by an authenticator app.  

You can update your MFA phone number or authenticator on the “Account security” page under My profile.  

An authenticator app provides an extra layer of protection when you log in to your online services profile. After you set up an authenticator app on your device, it will generate a unique, time-based one-time password (OTPs) each time you log in. These codes change every 30 seconds, which makes them harder to intercept, and you can generate codes even when you’re offline.

You can use any authenticator app that generates OTPs, such as Microsoft Authenticator or Google Authenticator. Download and install the app, then select 'add account' and follow the instructions to scan the QR code or enter the setup code.

You can go to “Account security” under “My profile” to add a new authenticator, rename or delete existing authenticators. Using an authenticator app gives you stronger security and helps keep your account safe. 

When you sign up for online services we send a code to your email address. You’ll need to use this code to verify that the email address you gave us is your own.

If you didn’t receive your verification code please check your junk or spam mail folder if you requested the code by email.  If you requested the code to your multi-factor authentication phone number, make sure your phone can receive text messages and that your number is entered correctly. You can also ‘resend code’ to have a new code sent to you.

Contact us if you’re still having trouble.

Your user ID is now your email address. If you're a returning online services user, you’ll need to create a new login and password to link your account information with your new user ID. If you don't remember your old user ID or password, you can either sign up for our online services again or contact us.

The first person to sign up for an online service for a business will become the admin for that service. The admin can add or remove other admins.

You can try clearing your cache, using a different web browser or enabling cookies. If you're still having issues accessing your account, please contact the Employer Service Centre at 1-800-387-0750.

An admin can:

• approve or deny requests for online access to an account from other people in your organization or a third party (e.g., a consultant, accountant or other authorized representative)
• remove someone’s access from the account  
• transfer their authority as an admin to another person in the organization
• add/remove other people in your organization as admins

A user is responsible for conducting activity on the account based on the services that they’re enrolled to use.

If you’re an admin, go to ‘Manage access’ and select the option to invite new user. Enter their details and send the invitation. Once they accept and complete their setup, return to ‘Manage access’ to assign them a role so they can start using the resources they need. 

Roles decide what a user can access and what actions they can take through your online services account. Each role is linked to certain permissions such as reporting premiums, viewing claims or accessing account details. You can use predefined roles or create custom ones to fit your business needs. Permissions can also be limited to specific claims or resources. 
 

Yes, admins can create and customize roles by choosing which actions a user can take. For example, you can make a role that lets someone view account info but not access claim information. This gives you flexibility to match roles to real job responsibilities.

To create a role, go to ‘Roles and permissions’ under ‘Manage access,’ select the option to create a new role, name it and choose what the role should allow. Save the role and assign it to users as needed. You can update or remove roles if responsibilities change. 

If you manage more than one account, you can assign users to multiple accounts at once. Go to ‘Manage access’ and add or update access for the user, selecting all relevant accounts. Review and assign the correct roles for each account before saving.  

Users can request access to one or more accounts by entering the account or firm number. The request goes to an admin for approval. Once approved, the user can view the account in their profile. If rejected, they won’t have access. Requests may expire if not acted on within a certain time period. 

Yes, admins can review and handle multiple access requests together. You can approve, reject or ignore requests in bulk, which saves time when managing large teams or onboarding several users. 

If an account doesn’t have an admin, you can request to become the admin or nominate someone else. You’ll need to provide information like the most recent payment amount to verify your request before admin access is given. 

Admins can go to ‘Manage users’ access’ to update or remove a user’s access to an account. They can change a user’s role, update their access type or remove access entirely. Removing access means the user won’t be able to view or manage that account. If you just need to limit their actions, you can go to roles and permissions to update their role instead of removing access. 

An account access review helps keep your account secure by identifying users who are inactive or no longer need access. Admins should regularly review and remove unnecessary access to reduce risk and ensure only the right people have access. 
 

No, most access tasks like inviting users, assigning roles, responding to requests and removing access can now be handled directly in your online services account. 

You can sign up for online statements by selecting “View your statements” from the your account business home menu. If you have questions about your statements, you can contact us by calling 1-800-387-0750, Monday to Friday, 7:30 a.m. to 5 p.m.

You can sign up to receive automated email notifications that will alert you when a new statement has been posted. To do so, log in to online services and go to “View your balance, account activities and statements” and click “Manage notifications”.

Schedule 1 monthly account statements are now easier for you to read and quickly understand, making it easier for you to manage your WSIB account. You can quickly review any amounts owed on your WSIB account with an easy-to-read summary section capturing your monthly transactions. The detailed transaction section then clearly breaks down all activity on your account, so you know exactly how your account balance was calculated.

Any of your statements from the past 18 months can be accessed and printed from our online services.

We keep a record of all of your statements. If you require a statement older than 18 months, call us at 1-800-387-0750, Monday to Friday, 7:30 a.m. to 5 p.m., or send us an email at [email protected].

You can submit any account-related document that doesn’t exceed 10 MB. The document must be in one of the following formats: DOCX (Microsoft Word), DOC, JPEG, TIFF, TIF, PDF, XLS, XLSX, PNG, GIF, HEIC, HEIF.

Yes, you can submit claim-related documents. You must choose “submit a claim-related document” on the business home to submit claim-related documents. 

Please check that the document you’re trying to submit is the right file format (DOCX [Microsoft Word], DOC, JPEG, JPG, TIFF, TIF, PDF, XLS, XLSX, PNG, GIF, HEIC, HEIF) and doesn’t exceed the maximum file size of 10 MB. Please call us at 1-800-387-0750, Monday to Friday, from 7:30 a.m. to 5 p.m., if you’re still having trouble.

You can submit one document at a time. If you select multiple documents, only one of the documents will be submitted.

No. You can only view a list of account-related documents that have been submitted. However, you can view a list of claim-related documents that have been submitted by selecting ‘view your claims’ on the business homepage.

Yes. You can submit an account-related document without an account number if you’re an independent operator and/or don’t have an account number. Select “Submit an account-related document if you don’t have an account number” from the business home page. Your phone number is required to submit documents and will only be used for the document submitted. Learn more about independent operators’ reporting obligations and what supporting documents to submit.

Yes. You can submit an account-related document without an account number if you’re registering a business. Select “Submit an account-related document if you don’t have an account number” from the business homepage. Learn more about information you need to register your business for WSIB coverage.

Account admins can access all submitted account documents and message history automatically. Users require an admin's initial permission to submit account documents and send messages.

You can select “Manage access” from your business home to add or remove an admin. Admins manage user access, and can assign or remove other admins for the account. Removing an admin won’t remove their access to our online services. 

You can select “Manage access” to remove yourself as an admin. If there are no other admins on the account, you’ll have to transfer your admin role to another user before you can remove your admin access.  

If you have a question about a claim, you can send us a message by selecting ‘view your claims’ from the business home.

We’ll respond to your message within one business day, between 7:30 a.m. and 5 p.m., Monday to Friday. If your question or request is more complex and will take more time and/or information, we’ll let you know when you can expect someone to contact you.

You’ll receive an email notification when we respond to your message in our online services.

It can take up to one business day to receive a response. Please call us at 1-800-387-0750, Monday to Friday, from 7:30 a.m. to 5 p.m., if you haven’t received a response after one full business day.

We need time to review the account or firm information to provide you with an accurate and helpful response. Please call us at 1-800-387-0750, Monday to Friday, from 7:30 a.m. to 5 p.m., if your question is urgent.

We use multi-factor authentication for added security to verify your identity and protect your account. You can choose to have the service remember you for 30 days. After that, you’ll need to repeat the verification process again.

Make sure your phone is set to allow unknown numbers and check that the number you entered is correct and doesn't require an extension. If you made an error, you can go back and update the number. Select "Resend code," or "Call me again." If you’re still having trouble, call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 5 p.m.

You can change your multi-factor authentication phone number on the “Verify your identity” page when you’re logging in to your online services account. If you’re already logged in, you can go to ‘Account security’ under ‘My profile’ to change your multi-factor authentication phone number.  

Account admins have access to all active claim information. Users need to enter a claim number and the corresponding last name associated with that claim to view specific claim information. An admin can also give users access to certain claims by assigning them a special role that includes those claims.

You can add up to 130 accounts to a single profile. We’ll send you a warning message when you have five accounts left before reaching this limit. If you try to add more than 130 accounts, you’ll receive an error message.

If you want to add additional accounts after reaching the limit, you can either:  

• create a new profile
• or go to ‘Manage access’ from your business home and remove access to existing account(s).

Claims registered with your business will appear in the active or archived claims table automatically. You can’t manually add a claim to your online services account.

If you’re an admin and have a large number of claims, you can use the advanced search to filter for a claim. If you’re a user, you can search the claim number and employee first and last name.

If your employee’s claim doesn’t appear in the service, it may not be registered yet. You can report an injury, illness or exposure through your online services account with your account or firm number. After the claim is registered, you should be able to view it in your online services account. If you’re still having trouble, call us at 1-800-387-0750, Monday to Friday, 7:30 a.m. to 5 p.m.

If a claim has been inactive for 90 days, it will be archived. You can’t view archived claim information. For questions about these claims, call us at 1-800-387-0750, Monday to Friday, 7:30 a.m. to 5 p.m.

You can report a workplace injury or illness, exposure incident, noise-induced hearing loss or fatality through your account by selecting “Report an injury or illness” on your business home. You’ll need your WSIB account or firm number to report online.

By reporting online, you can provide more of the information we need up front. This helps reduce follow-up calls and allows us to start providing support more quickly, helping people recover and return to work sooner.

If you’ve never reported online, you’ll need to sign up for an online services account.

Select “Report an injury or illness” on the home, then select “Access existing draft and submitted reports.”

You can access draft reports for up to 30 days after they’re started, and view reports for up to 90 days after they’re submitted. 

On average, it could take 30-45 minutes to complete the report from start to finish. You don’t have to complete your report in one session, you can save your progress and return to the report later. You’ll receive a reference number that can be used if you need to contact us for help completing the report.

Some of the questions in the report are optional. If it’s a mandatory question, provide us with the best response you can. Throughout the report there are informational icons to explain the questions and provide examples. We’ll follow up with you by phone if we need more information to process the claim.

No, once a report is submitted you can’t make any changes to it. However, once the claim is registered you can go to ‘View your claims’ and submit additional documents to that claim file.

Under ‘reports’, choose the type of report you submitted, then in the reports summary table you will be able to view the report status. You can also download a copy of the report from this table.

Draft reports are deleted after 30 days. If your draft report was deleted, you’ll need to start a new report.

You will need to make a report within three business days.

You can select ‘View your claims’ from your business home to see high-level claim information such as claim status and benefit details. You can also submit claim documents and send us a message about the claim, anytime.

You can select “Report your premiums” from your business home after you log in to your online services account.

You can track the status of an appeal through your online services account. You can also see an estimate of how long each step of the process will take.

You can send us a message through your online services account and select ‘Appeals’ as the subject. Please allow up to two business days for a reply.

If an appeal was not allowed, you can appeal to the Workplace Safety and Insurance Appeals Tribunal within six months of receiving the decision.

The Business Safety Portal offers a range of industry-specific and scalable resources, like templates, online courses and practical manuals, you can use to help make your workplace safer and help meet your legal obligations. 

Members of the Health and Safety Excellence program can also use resources in the Business Safety Portal to help complete topics in the Health and Safety Excellence program so they can earn rebates on their WSIB premiums.  

You can sign up for the Business Safety Portal for free through your online services account. Simply sign in to your account and select ‘access free health and safety resources’ on the business home . Sign up and follow the prompts once you’re in the Business Safety Portal.

WSIB-registered businesses have free access to one Business Safety Portal account per WSIB account number.

You can add multiple admins to your Business Safety Portal account once you’ve signed up. Please review the Canadian Centre for Occupational Health and Safety’s frequently asked questions in the Business Safety Portal or contact the centre for more information.

The Canadian Centre for Occupational Health and Safety provides the WSIB with the names of WSIB-registered businesses that sign up for the Business Safety Portal. The centre also provides the WSIB non-identifiable aggregate data about portal use and metrics. The WSIB doesn’t have access to your Business Safety Portal account, including any records you store or resources you access in your account.

The Canadian Centre for Occupational Health and Safety can answer questions about the content on their Business Safety Portal and any technical issues you encounter. You can review the Canadian Centre for Occupational Health and Safety’s frequently asked questions in the Business Safety Portal or contact the centre for more information.