Sourcing marketplace add-ons and enhancements

Notice of intention and scope

We plan to source marketplace add-ons and enhancements available through Software as a Service (SaaS) marketplaces for the following core enterprise platforms:

• Guidewire Cloud (core insurance services) through the Guidewire Marketplace
• Genesys Cloud (customer experience and contact centre services) through the Genesys AppFoundry
• ServiceNow (enterprise workflow and intake services) through the ServiceNow Store

The solutions in these marketplaces have been validated by the platform provider for compatibility, security and integration with these platforms.

If we can’t find suitable solutions in these marketplaces, we may choose solutions outside of the marketplaces, following our public sector procurement requirements and policies. We'll decide where to source solutions based on our business needs and goals, and the availability of suitable solutions.

This approach applies only to marketplace add-ons and enhancements for these platforms. It does not apply to stand-alone software solutions or other procurements. We're sharing this notice for information only and not to solicit requests for proposals or bids.

Why we’re using this approach

Using manufacturer managed SaaS marketplaces helps us maintain governance over our cloud platforms while supporting secure, reliable and sustainable technology solutions. This approach helps us:

• use marketplace solutions that have already been validated by the platform manufacturer for compatibility and integration
• stay in line with platform upgrades and vendor support
• reduce implementation, integration and ongoing lifecycle management risks
• support a consistent and well governed approach to managing our cloud platforms

Important Information for vendors

Marketplace requirements

If you're interested in working with us:

• your solutions must be listed and certified in the relevant official SaaS marketplace
• you're responsible for managing any required partnerships or marketplace listings with the platform provider

Competitive procurements

We run formal competitive procurements in line with public sector requirements. When we conduct a competitive procurement, we may invite all eligible vendors with solutions in the applicable official SaaS marketplace to participate.  This may include pre-qualifying activities using questionnaires and inviting vendors to submit proposals.

If you participate in one of our competitive procurements, you'll need to register with and use Biddingo, our online bidding platform.  We won’t accept proposals, unsolicited submissions or marketing materials outside of our formal processes.

Need more information?

You can reach us at [email protected] if you have general questions about our approach to sourcing solutions through official SaaS marketplaces.

Please note: we can’t accept proposals or engage in discussions related to competitive bidding outside of the official marketplaces or our procurement platform, Biddingo.

Questions and answers