Novel coronavirus (COVID-19) update

Our offices are open from Monday to Friday, 8.30 a.m. to 4.30 p.m. To help protect people from the spread of COVID-19, our offices have capacity restrictions. You should only visit the office if you need in-person support. Before you visit, speak with your case manager or account representative to make sure someone will be available to help you.

Reaching us

These are the best ways to reach us:

Online: You can use our online services, and submit claim-related information online. Our online services are the quickest way to send us information. 

If you know your claim number, you can submit your documents online, including photos or scanned copies of receipts and other documents. If you have a new claim or don't know your claim number, please submit your claim through our online services.

Phone: You can call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 5 p.m. Before calling, you may want to first check out our FAQs page to find questions about accessing services and benefits at this time, COVID-19 claims, coverage, and information for businesses about claims and filing obligations.

About COVID-19 claims

With the rapid spread of the Omicron variant, multiple potential sources of COVID-19 now exist in the community, at home and outside of work, creating challenges in establishing work-relatedness when adjudicating claims.

All COVID-19 claims received by the WSIB are adjudicated on a case-by-case basis, taking into consideration the facts and circumstances, to determine if they are work-related.

For information about when and how to report a claim or if you are unsure about whether to report a claim, please visit our FAQs page to find questions about COVID-19 claims, coverage, and information for businesses about claims and filing obligations.

Find COVID-19 claim statistics.

Business accounts and financial relief

The best way to manage your account is through our online services or email us at employeraccounts@wsib.on.ca. If you need urgent assistance with your account, please call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 5 p.m.

Before calling us, you may want to first check our FAQs about claims and COVID-19 or see more FAQs for business accounts.

To help reduce the financial burden of the COVID-19 pandemic on Ontario businesses, we provided the opportunity to defer premiums due between March to August 2020. 

All businesses that chose to participate in the financial relief package had until June 30, 2021 to repay deferred amounts, interest-free. You can make any outstanding payments of deferred premiums through our online services. 

Learn more about our financial relief package for Ontario businesses.

Workplace safety information

See updates about the first aid certification program.

We all have a role to play in reducing the spread of infection. The following measures  continue to be recommended by public health officials including: 

  • practice physical distancing as much as possible 
  • wear a mask or face covering whenever possible
  • wash your hands often with soap and water for at least 20 seconds 
  • cough or sneeze into a tissue or the bend of your arm, not your hand, and wash hands afterward 
  • avoid touching your eyes, nose, or mouth with unwashed hands 
  • clean high-touch surfaces frequently 

The WSIB continues to actively monitor the guidance of provincial and national health authorities to ensure we are able to protect the health and safety of our employees and continue to serve the people of Ontario.

If you have concerns about safety in your workplace, we suggest you speak to your employer.

You can get the latest information on COVID-19 from the following websites:

We'll continue to monitor and follow the guidance of provincial and national health authorities to ensure we are able to protect the health and safety of our employees and continue to serve the people of Ontario. 

Information for health care providers

Health care providers can find FAQs about interim solutions to support continuity of care and services.

Information for foreign agricultural workers and their employers

Lea esta información en español.

Foreign agricultural workers who are injured or become ill (including contracting COVID-19) on the job in Ontario are eligible for WSIB benefits and services for allowed claims. 

For an overview of WSIB coverage and what to do in case of injury or illness at work, please see:

For information about COVID-19 claims and coverage, please see our COVID-19 FAQs for foreign agricultural workers and their employers page.