Novel coronavirus (COVID-19) update

To help protect people from the spread of COVID-19, our offices are closed to the public.  

Reaching us

While our offices are closed to the public and it is taking longer than usual for the mail we receive to be processed, these are the best ways to reach us:

Phone: You can call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 5 p.m. Before calling, you may want to first check out our FAQs page to find questions about accessing services and benefits at this time, COVID-19 claims, coverage, and information for businesses about claims and filing obligations.

Online: You can use our online services, and upload claim-related information online. Our online services are the quickest way to send us information. 

If you know your claim number, you can upload your documents online, including photos or scanned copies of receipts and other documents. If you have a new claim or don't know your claim number, please fax your documents to 416-344-4684 or 1-888-313-7373.

About COVID-19 claims

While the nature of some people's work may put them at greater risk of contracting the virus, for example those treating someone with COVID-19, any claims received by the WSIB will need to be adjudicated on a case-by-case basis, taking into consideration the facts and circumstances.

Are you confused about whether to report COVID-19 claims because of uncertainty that the virus was contracted at work? Please note that it is the WSIB’s responsibility to determine the work-relatedness of claims and possible work-related claims should always be reported.

For information about when and how to report a claim or if you are unsure about whether to report a claim, please visit our FAQs page to find questions about COVID-19 claims, coverage, and information for businesses about claims and filing obligations. 

Read more about how we make decisions about COVID-19 claims (PDF), 

Find COVID-19 claim statistics.

For public health guidance on COVID-19 testing and clearing people to return to work, please see the government’s website

Business accounts and financial relief

The best way to manage your account is through our online services or email us at employeraccounts@wsib.on.ca. If you need urgent assistance with your account, please call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 5 p.m.

Before calling us, you may want to first check our FAQs about claims and COVID-19 or see more FAQs for business accounts.

We are offering a financial relief package to all Ontario businesses to help reduce the financial burden of the COVID-19 situation. Developed in consultation with the Government of Ontario, the package is worth up to $1.9 billion and all businesses covered by our workplace insurance are automatically eligible.

Our relief package will support businesses through this difficult time while protecting coverage for the people we serve. Benefit payments will continue for people with work related injuries or illness.

Also, we have determined that costs associated with COVID-19 related claims will not be allocated at an employer or class level. Instead, they will be allocated on a Schedule-wide basis and there will be no change in premium rates for 2020. 

Learn more about our financial relief package for Ontario businesses.

Workplace safety information

See updates about the first aid certification program.

We all have a role to play in reducing the spread of infection. Measures developed for managing influenza outbreaks continue to be recommended by public health officials including: 

  • practice physical distancing as much as possible 
  • wash your hands often with soap and water for at least 20 seconds 
  • cough or sneeze into a tissue or the bend of your arm, not your hand, and wash hands afterward 
  • avoid touching your eyes, nose, or mouth with unwashed hands 
  • clean high-touch surfaces frequently 

The WSIB continues to actively monitor the guidance of provincial and national health authorities to ensure we are able to protect the health and safety of our employees and continue to serve the people of Ontario.
If you have concerns about safety in your workplace, we suggest you speak to your employer.

You can get the latest information on COVID-19 from the following websites:

We'll continue to monitor and follow the guidance of provincial and national health authorities to ensure we are able to protect the health and safety of our employees and continue to serve the people of Ontario. 

Information for health care providers

We understand the COVID-19 pandemic is having a significant impact on the health care system, including significant reduction in in-person community and hospital based services. 

We support the province’s efforts to reduce the health care burden of the pandemic while balancing the need to provide ongoing support to people with workplace injuries and illnesses who need care. 

Health care providers can find FAQs about interim solutions to support continuity of care and services.

Information for foreign agricultural workers and their employers

Lea esta información en español.

Foreign agricultural workers who are injured or become ill (including contracting COVID-19) on the job in Ontario are eligible for WSIB benefits and services for allowed claims. 

For an overview of WSIB coverage and what to do in case of injury or illness at work, please see:

For information about COVID-19 claims and coverage, please see our COVID-19 FAQs for foreign agricultural workers and their employers page.