Novel coronavirus (COVID-19) update

To help protect people from the spread of COVID-19, we have  made the decision to close our offices to the public.  

Helping you

We are continuing to pay all wage-loss benefits  and we have ensured all loss-of-earning (LOE) benefits are up to date. We also have staff in place to help manage any new claims as quickly as possible. 

If your workplace shuts down temporarily, you will continue to receive the same benefits that you were receiving at the time of the shut-down. 

We understand that people may not be able to attend, or may be uncomfortable attending, claim-related appointments. If you are unable to attend an appointment, please cancel it directly with the applicable person or organization. You do not need to contact your adjudicator/case manager to let them know. Your decision to avoid an appointment will not affect your entitlement to benefits or services. 

If you are planning to attend a scheduled appointment, we suggest you call ahead to confirm or determine if a virtual option is available.  

See our FAQs on claim-related questions.

WSIB financial relief package

We are offering a financial relief package to all Ontario businesses to help reduce the financial burden of the COVID-19 situation. Developed in consultation with the Government of Ontario, the package is worth up to $1.9 billion and all businesses covered by our workplace insurance are automatically eligible.

Our relief package will support businesses through this difficult time while protecting coverage for the people we serve. Benefit payments will continue for people with work related injuries or illness.

Learn more about our financial relief package for Ontario businesses.

Workplaces

While the nature of some people's work may put them at greater risk of contracting the virus, for example those treating someone with COVID-19, any claims received by the WSIB will need to be adjudicated on a case-by-case basis, taking into consideration the facts and circumstances.

Read more about how we make decisions about COVID-19 claims (PDF), 

We all have a role to play in reducing the spread of infection. Measures developed for managing influenza outbreaks continue to be recommended by public health officials including: 

  • practice physical distancing as much as possible 
  • wash your hands often with soap and water for at least 20 seconds 
  • cough or sneeze into a tissue or the bend of your arm, not your hand, and wash hands afterward 
  • avoid touching your eyes, nose, or mouth with unwashed hands 
  • clean high-touch surfaces frequently 

Further information on preparing workplaces for  COVID-19  (PDF)  is available from the WHO. 

The WSIB continues to actively monitor the guidance of provincial and national health authorities, including the  Ontario Ministry of Health and the  Public Health Agency of Canada, with regard to COVID-19.

Reaching us

While our offices will remain closed to the public and we are not accepting any mail or deliveries during this time of public concern, there are other ways we can help you: 

Phone: You can call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 5 p.m. Please be prepared for the possibility of longer wait times. 

Online: You can use our online services, and upload claim-related information online. Our online services are the quickest way to send us information. 

If you know your claim number, you can upload your documents online. If you have a new claim or don't know your claim number, please fax your documents to 416-344-4684 or 1-888-313-7373.

We'll continue to monitor and follow the guidance of provincial and national health authorities to ensure we are able to protect the health and safety of our employees and continue to serve the people of Ontario. 

Business accounts

We are prioritizing calls about health care and wage-loss benefits. As a result, wait times for account related inquiries will be longer than usual.

The best way to manage your account is through our online services or email us at employeraccounts@wsib.on.ca. If you need urgent assistance with your account, please call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 5 p.m.

See our FAQs on getting in touch while our offices are closed.

Where can I get more information?

For more information, please visit these sites: