Return-to-work program costs

Our return to work approach puts people and businesses at the center of everything we do. Since the Return to Work and Recovery Services Strategy replaced the former outsourced labour market re-entry (LMR) and Work Transition Programs, more people return to work with their same employer. When needed, people are being provided with quality training programs that can lead to a job with their original employer or a new employer.

Timely referrals to the Return-to-Work Program improve coordination of integrated recovery and return to work plans. The on-going education of workplaces on their re-employment responsibilities and duty to accommodate has allowed more people to return to their original workplace and has led to fewer people needing to be retrained.

The program has evolved over the past number of years. By investing in the development of our professional workforce on topics like mental stress injuries, mild traumatic brain injuries, cultural sensitivity and job accommodations, we have seen improved return to work outcomes every year.

We now have a new single Return to Work Specialist role; these highly skilled experts and certified disability management professionals are responsible for achieving the best return to work outcomes and their knowledge, skills and approaches match the needs of today’s increasingly complex claims.

4.3 Return-to-Work program costs ($millions) – Schedule 1 and 2

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2015 2016 2017 2018 2019 2020
RTW Program Costs 35.4 30 25.7 30.6 29.6 25.7
Assessments/Evaluations 4.5 6.1 5.3 4.5 3.4 2.8
Education/Training 19.4 14.9 12.1 16.2 15.9 14.6
Placement & Retention 3.2 2.9 2.4 2.6 2.9 2.7
Provider Related 0 0 0 0 0 0
Supplies & Equipment 2.4 1.6 1.5 1.9 1.7 2
Travel Related 4.9 4.1 3.8 4.8 4.8 2.9
Other 0.9 0.4 0.7 0.6 0.9 0.8
RTW Administrative Costs 26.4 25.2 26.2 54.4 55.3 45.4
Total 61.8 55.2 51.9 84.9 84.9 71.1

*Other category includes GL adjustment, other, support services, and miscellaneous expenses


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or historical and supplementary data, please go to Open Data Downloads.

Data in By the Numbers: 2020 WSIB Statistical Report may not match previously published results. This is due to factors such as data maturity, updated definitions and methodologies, and rounding. Data in By the Numbers is matured three months, with the exception of benefit payments, which represents cash paid during the year, to or on behalf of people injured at work and are not matured three months following year-end. Percentages may not add up due to rounding.