High-impact claims by benefit payment percentage

High-impact claims are allowed lost-time claims that have big impacts on employees and businesses. We focus on return-to-work and recovery outcomes by supporting employees and businesses to lower the impacts of these claims. Specialized case management teams, new evidence-based health services, and quicker access to expert medical treatment are some of the things we have added in the past few years to improve outcomes related to high-impact claims.

High-impact claims are comprised of three specific types of claims -- low back, shoulder, and fracture. These claims make up 31 per cent of all benefits paid and 24 per cent of all allowed lost-time claims. 

High-impact claims by average days lost

High-impact claims have higher average days lost within three and six months after an injury or illness when comparing the number to all other lost-time claims combined.

We continue to focus on programs aimed at improving recovery and return-to-work outcomes for high-impact claims. 

High-impact claims as a percentage of all lost-time claims

In 2020, the three types of high-impact claims made up 24 per cent of all lost-time claims, which is 6 per cent lower than in 2019. Lower back claims had the highest amount at 13 per cent.

The industry sectors including: Manufacturing, Retail, Non-hospital healthcare and social assistance, and Construction make up more than 59 per cent of all high-impact claims. 63 per cent of all high-impact injuries are from men and those 50 to 54 and 55 to 59 years of age have the highest percentage of these injuries.

2.23 Leading high-impact claims characteristics by injury year

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2016 2017 2018 2019 2020
Gender Male 65% Male 65% Male 64% Male 64% Male 63%
Female 35% Female 35% Female 36% Female 36% Female 37%
Leading Age Groups 40 to 44 11% 35-39 11% 25 to 29 11% 25 to 29 11% 25 to 29 11%
45 to 49 12% 45 to 49 12% 45 to 49 11% 45 to 49 11% 45 to 49 11%
50 to 54 14% 50 to 54 14% 50 to 54 13% 50 to 54 12% 50 to 54 12%
55 to 59 12% 55 to 59 12% 55 to 59 12% 55 to 59 13% 55 to 59 12%
Leading Industry Sectors Services 29% Services 29% Services 29% Services 29% Manufacturing 19%
Health Care 15% Health Care 16% Health Care 16% Health Care 17% Retail 14%
Manufacturing 15% Manufacturing 14% Manufacturing 15% Manufacturing 15% Non-Hospital Healthcare and Social Assistance 13%
Construction 12% Construction 12% Transportation 12% Transportation 12% Construction 13%
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or historical and supplementary data, please go to Open Data Downloads.


Data in By the Numbers: 2020 WSIB Statistical Report may not match previously published results. This is due to factors such as data maturity, updated definitions and methodologies, and rounding. Data in By the Numbers is matured three months, with the exception of benefit payments, which represents cash paid during the year, to or on behalf of people injured at work and are not matured three months following year-end. Percentages may not add up due to rounding.